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Direct MessagesDate/Time: Sun, 12 May 2024 03:07:39 +0000
REAL DATA ON EQUITY SUBSCRIPTION
View Count: 517
| [2020-10-06 15:15:46] |
| User436940 - Posts: 23 |
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Can you help me understand why the subscription for real data on equity has been going on and off. I have paid for renewal up till the end of October and not sure why this is happening. It is frustrating to be paying for a service and not getting value for it.
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| [2020-10-06 16:21:57] |
| John - SC Support - Posts: 31555 |
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The Sierra Chart Exchange Data Feeds renew on a monthly basis, specifically they renew at the beginning of the new month. Therefore, you need to ensure that you have enough funds in your account prior to that time to allow us to automatically renew the data feed. If you do not have enough funds in your account, then the data feed is canceled. This is what occurred this last time. There were insufficient funds in your account when the new month began and you then added funds later. The data feed had been deactivated, therefore you needed to reactivate it here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices All you need to do is ensure that you have enough funds in your account to cover the costs at the time they are due, and your services will automatically renew. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-06 22:13:03
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| [2020-10-06 22:24:00] |
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Refer to this section for information about all of this: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding Sierra Chart Data Feeds Pricing and Automatic Renewal Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-13 15:55:01] |
| User436940 - Posts: 23 |
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I am not sure why this is not working. I have reactivated and the current subscription is to renew on November 1, 20202. Why is this not working. It is already middle of the month and this is not working.
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| [2020-10-13 16:23:32] |
| John - SC Support - Posts: 31555 |
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Your account is all in good standing and the data feed is properly setup. Are you saying that you are not getting Real-Time data for an equity symbol? If so, then attach your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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