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Date/Time: Wed, 21 Oct 2020 05:14:57 +0000



Upgrading to Pkg 5 while using Amp

[2020-09-24 23:38:25]
UserNSNInvest - Posts: 1 | Ending Date: 2021-04-03
Hi -

I recently started using SC (Pkg 3) through my Amp Futures account. I LOVE Sierra Chart! I love that I can customize it exactly like I want. I love that it doesn't get itself tangled up in the Windows Registry or require me to install 20 year old MS C++ distributions. I love that it's 64-bit (currently running on a Ryzen 9 3900x with 32gb RAM). I'm enjoying SC so much that I would like to subscribe to the Pkg 5 level, independent of my Amp account, so that I can pay Sierra directly and support the cause.

However, I have 2 questions about doing this that I hope you can answer for me:

1) I am subscribed to CQG feed and CME/CBOT market depth data via my Amp subscription. I don't exactly understand the linkage between Amp, SC, and CQG that well, but I am thinking that I will need to keep my CQG and Amp accounts as is in order to continue to trade with Amp. However... I would also like to take advantage of the SC data feeds for equities research and charting. Is it possible to have 2 feeds populating symbols/prices in a single SC instance? Or, maybe I should ask... can I do this and if so how?

For example, I currently log in using my Amp account #, and get CQG using the credentials provided via Amp for the CQG feed. How would I log in and still use Amp to trade if I had a separate, personal subscription to SC?

2) I have an existing pre-paid Pkg 3 sub now under my personal account, that I would want to upgrade to Pkg 5. I imagine that's pretty easy, but how would I do that?

Thank you for your help!
Date Time Of Last Edit: 2020-09-24 23:43:53
[2020-09-25 05:16:22]
Sierra Chart Engineering - Posts: 90556 | Ending Date: 2021-04-05
Is it possible to have 2 feeds populating symbols/prices in a single SC instance?
Yes. Refer to:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#IntegrationWithTradingServices

For US equities you will want to use this data feed:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php

How would I log in and still use Amp to trade if I had a separate, personal subscription to SC?
You just log into Sierra Chart with your own direct account:

https://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#DifferentAccountName


2) I have an existing pre-paid Pkg 3 sub now under my personal account, that I would want to upgrade to Pkg 5. I imagine that's pretty easy, but how would I do that?

Instructions:
To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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