Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 25 Apr 2024 08:30:55 +0000
Trading Execution Problem Again.
View Count: 398
| [2020-09-23 13:08:11] |
| User425297 - Posts: 28 |
|
Yesterday around 8:00 I made a buy order with 2 lots at 3281 with a stop loss at 3278! When I came back to my screen and to my surprise my Stop loss din't get filled until it hit 3268! This has caused a loss of over $1300. This is the second time that this has happened! I let it pass back in January but this can't happen! This greatly reflect negatively on your credibility and as i'm sure you well know this business is all about credibility to your clients and customers. I'm sure to preserve your credibility and stature you will refund and correct the problem. Please move forward to remedying the problem ASAP. Regards |
| [2020-09-23 18:24:25] |
| |
|
We need the information requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We need the trade activity log file and all of the precise information requested, otherwise we cannot help. And also we strongly advise moving off of CQG and onto the Sierra Chart Order Routing Service Sierra Chart / Trading Technologies Futures Order Routing Service Also make sure you are not using any "client-side" managed stop orders: Order Types Also for the record, there is next to no chance we would find anything to correct or identify any problem on the Sierra Chart side. We will provide an explanation of what happened. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-23 18:26:27
|
To post a message in this thread, you need to log in with your Sierra Chart account: