Login Page - Create Account

Support Board


Date/Time: Sat, 20 Apr 2024 02:32:23 +0000



Post From: Trading Execution Problem Again.

[2020-09-23 18:24:25]
Sierra Chart Engineering - Posts: 104368
We need the information requested here:
Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis

We need the trade activity log file and all of the precise information requested, otherwise we cannot help.

And also we strongly advise moving off of CQG and onto the Sierra Chart Order Routing Service
Sierra Chart / Trading Technologies Futures Order Routing Service

Also make sure you are not using any "client-side" managed stop orders:
Order Types


Also for the record, there is next to no chance we would find anything to correct or identify any problem on the Sierra Chart side. We will provide an explanation of what happened.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-23 18:26:27