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Direct MessagesDate/Time: Fri, 26 Apr 2024 03:34:59 +0000
paid Monthy fee
View Count: 490
| [2020-09-08 14:10:45] |
| Kevin McGee - Posts: 8 |
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I have paid my fee but still on a demo charts how to i gte my accoun tlive
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| [2020-09-08 14:11:18] |
| Kevin McGee - Posts: 8 |
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Is there a live chat or contact number to sort out my account
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| [2020-09-08 15:12:24] |
| John - SC Support - Posts: 31131 |
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Our support is done through this Support Board. We assume that you are saying that you are not getting real-time data. The main reason for this is that you have not completed the setup for the Denali Exchange Data Feed. You have only activated the feed itself, but you need to complete the agreements and then select the exchanges that you want. Start here in the Setup Instructions and follow through them: Denali Exchange Data Feed: Sign the Agreements (Denali Exchange Data Feed Setup Instructions) Also, be aware of the requirements of the CME Group that you need to have a funded trading account in order to qualify for the lower-priced Non-Professional rates for their exchanges. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have a trading account, then we recommend using this solution: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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