Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 05 May 2024 22:35:30 +0000
Shutdown
View Count: 605
| [2020-08-16 18:38:29] |
| User161549 - Posts: 81 |
|
The platform just randomly shut down on me and closed out on its own, I lost all the charts I was working on because it did not close properly and save everything What might be the reason for this ? |
| [2020-08-16 20:36:00] |
| |
|
We think the problem is what is described here: Notice: Stack Overflow Issue This is believed to be a Windows operating system level issue. As we have not identified any problem in Sierra Chart which would cause this and it is very unlikely there is a problem in Sierra Chart causing this. We want you to update to the current version: Software Download: Fast Update Make sure you are also running Sierra Chart in Safe Mode. This is essential. Instructions: Sierra Chart - Software Login Instructions: Using Safe Mode If you have a further problem let us know and then we will give you instructions to access a special version, which may help us identify the problem. Also there are backup Chartbooks available assuming one of them has what you need: Chartbooks (Workspaces): Accessing a Backup Chartbook File And you can set Sierra Chart to automatically save Chartbooks: General Settings Window: Auto-Save Chartbooks and Spreadsheets (Global Settings >> General Settings >> Charts >> Chartbooks) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-16 20:38:21
|
| [2020-08-16 21:27:07] |
| User161549 - Posts: 81 |
|
I have updated to the current version and will see how things go from here, When it comes to Safe mode it says "Safe Mode prevents the loading of custom studies and the automatic opening of Chartbooks and other files" I do have custom studies on my charts as well as a default chartbook that opens every time I login to sierra chart, If i choose to enable Safe mode what difference would I expect to see relating to that |
| [2020-08-17 06:32:20] |
| |
|
When using Safe Mode, the custom studies will not be loaded or used and if the problem no longer occurs it is possible the issue is related to those custom studies.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: