Support Board
Date/Time: Tue, 16 Sep 2025 19:49:14 +0000
Denali data feed problem
View Count: 784
| [2020-08-03 13:18:55] |
| User194713 - Posts: 27 |
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I am currently watching ES futures through two data sources and there is a 8 tick price difference. I think that the problem is on the denali side as the chart countdowntimer on sierra charts was also out of synch. Please advise, is there a problem? Do I need to do anything? Thanks
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| [2020-08-03 14:33:29] |
| John - SC Support - Posts: 41847 |
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We are not observing any issues with the Denali feed at this time. If you are still having a problem then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-03 14:55:53] |
| User194713 - Posts: 27 |
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problem occurred for approx 30 mins prior to regular open but I have re-started and all seems fine for now. will keep an eye on it and get back in touch if there are any further problems. thanks
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| [2020-08-03 17:03:24] |
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Refer to: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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