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Direct MessagesDate/Time: Tue, 30 Apr 2024 04:32:17 +0000
password change
View Count: 761
| [2020-07-16 13:40:04] |
| User672667 - Posts: 2 |
|
i was required to change my password at gain capital which i did then tried several times to change it thru sierra but i still cannot get logged in
|
| [2020-07-16 14:06:50] |
| John - SC Support - Posts: 31189 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-16 14:57:17] |
| John - SC Support - Posts: 31189 |
|
From Customer via Email: Reading Internal Order ID file. | 2020-07-16 08:19:00.331 Reading Trade Orders file. | 2020-07-16 08:19:00.424 Reading Trade Positions file. | 2020-07-16 08:19:00.424 Reading Account Balance file. | 2020-07-16 08:19:00.425 UDPListener (1428). Port 22904 | Listening on UDP port 22904. | 2020-07-16 08:19:00.447 Software version: 2128 64-bit | 2020-07-16 08:19:00.447 Primary Thread ID: 1152 | 2020-07-16 08:19:00.447 Usage end date: 2020-08-24 | 2020-07-16 08:19:00.447 Enabled for: Advanced Features 2. | 2020-07-16 08:19:00.447 Enabled for: Sierra Chart Historical Data Service. | 2020-07-16 08:19:00.447 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-16 08:19:00.447 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-16 08:19:00.447 Current selected Data/Trading service: GAIN Capital/OEC | 2020-07-16 08:19:00.447 Custom symbol settings values: enabled | 2020-07-16 08:19:00.447 Chart Update Interval: 500 | 2020-07-16 08:19:00.447 Intraday Data Storage Time Unit: 0 | 2020-07-16 08:19:00.447 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-07-16 08:19:00.447 2020-07-16 08:19:00 Local computer time | 2020-07-16 08:19:00.447 2020-07-16 14:19:00 Local computer time in UTC | 2020-07-16 08:19:00.447 2020-07-16 08:19:00 Local computer time in SC Time Zone | 2020-07-16 08:19:00.447 2020-07-16 14:19:00 Server time in UTC | 2020-07-16 08:19:00.447 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-07-16 08:19:00.447 Program path: C:\SierraChart\ | 2020-07-16 08:19:00.447 Data Files path: C:\SierraChart\Data\ | 2020-07-16 08:19:00.447 OS Version Number: 10.0 | 2020-07-16 08:19:00.447 Locale Setting: C | 2020-07-16 08:19:00.447 Allowed protected custom studies: | 2020-07-16 08:19:00.447 Created the DTC Protocol server. | 2020-07-16 08:19:00.449 DTC Protocol Server listening on port 11099. | 2020-07-16 08:19:00.450 Created the DTC Protocol historical data server. | 2020-07-16 08:19:00.450 HD Server Manager | Listening on port 11098 | 2020-07-16 08:19:00.451 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. | 2020-07-16 08:19:00.451 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-07-16 08:19:00.526 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-07-16 08:19:00.669 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-07-16 08:19:00.669 Received 5 login tokens. | 2020-07-16 08:19:00.914 Symbol settings MD5 received. Request ID: 1. | 2020-07-16 08:19:01.164 Symbol settings are up-to-date for oec. | 2020-07-16 08:19:01.164 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-07-16 08:19:04.066 ESU20 2584 Trades #3 | Reloading chart. | 2020-07-16 08:19:04.101 ESU20 #2 | Reloading chart. | 2020-07-16 08:19:04.241 ESU20 #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-07-16 08:19:04.241 ESU20 1 Min #1 | Reloading chart. | 2020-07-16 08:19:04.258 ESU20 1 Min #5 | Reloading chart. | 2020-07-16 08:19:04.269 ESU20 15 Min #4 | Reloading chart. | 2020-07-16 08:19:04.311 ESU20 Rev. 5t #6 | Reloading chart. | 2020-07-16 08:19:04.354 ESU20 #7 | Reloading chart. | 2020-07-16 08:19:04.559 ESU20 #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-07-16 08:19:04.559 Loading market depth data. | 2020-07-16 08:19:04.583 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESU20 | 2020-07-16 08:19:04.667 Starting DelayedDownloadMonitoringTimer | 2020-07-16 08:19:04.667 Starting HDTimeoutTimer | 2020-07-16 08:19:04.667 Added historical Intraday data request for ESU20 to the queue. | 2020-07-16 08:19:04.667 Intraday data recording state for symbol ESU20 is set to download 'Pending'. | 2020-07-16 08:19:04.667 Triggering next historical data download in queue. | 2020-07-16 08:19:04.667 HD Request # 1 | Downloading Intraday chart data for ESU20 to the file ESU20.scid. Service: cme | 2020-07-16 08:19:04.667 HD Request # 1 | Download start date-time: 2020-07-16 08:06:41.000 | 2020-07-16 08:19:04.668 HD Request # 1 | Using server: ds23.sierracharts.com port 10149 | 2020-07-16 08:19:04.668 Socket (1) | Creating socket. | 2020-07-16 08:19:04.668 Socket (1) | Connecting to IP: 216.1.90.130. | 2020-07-16 08:19:04.668 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-07-16 08:19:04.757 HD Request # 1 | Sending historical data logon request message. | 2020-07-16 08:19:04.757 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-07-16 08:06:41. Record interval: 0. Symbol: ESU20 | 2020-07-16 08:19:05.260 HD Request # 1 | Decompressing data. | 2020-07-16 08:19:05.293 HD Request # 1 | Receiving Intraday data for ESU20 starting at 2020-07-16 08:06:41 | 2020-07-16 08:19:05.341 Socket (1) | CloseSocket call. | 2020-07-16 08:19:05.341 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-07-16 08:19:05.341 HD Request # 1 | Historical data for ESU20 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-07-16 08:19:05.341 Historical data download thread signaled to stop. | 2020-07-16 08:19:05.341 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-07-16 08:06:42 | 2020-07-16 08:19:05.342 HD Request # 1 | Received 5617 records from 2020-07-16 08:06:41.000 to 2020-07-16 08:09:05.118 (2.4 minutes) and wrote 5562 records for ESU20 | 2020-07-16 08:19:05.342 HD Request # 1 | Completion time: 1s | 2020-07-16 08:19:05.348 HD Request # 1 | Intraday data download complete for ESU20. Unique request ID: 1 | 2020-07-16 08:19:05.348 Removing historical data download ID 1. | 2020-07-16 08:19:05.348 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-07-16 08:19:05.348 GAIN Capital/OEC | Using primary service for historical data for ESU20 | 2020-07-16 08:19:05.348 HD Request # 1 | Download from primary service not started due to error. | 2020-07-16 08:19:05.348 Triggering next historical data download in queue. | 2020-07-16 08:19:05.349 Socket (1) | Socket gracefully closed by remote side. | 2020-07-16 08:19:05.381 Socket (1) | Closed. | 2020-07-16 08:19:05.381 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2020-07-16 08:19:06.569 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2020-07-16 08:19:06.608 GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2020-07-16 08:19:06.608 GAIN Capital FIX Trading: Connected to FIX server. | 2020-07-16 08:19:06.644 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=ROrstad. | 2020-07-16 08:19:06.833 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.4 9=580 35=A 34=1 49=OEC 52=20200716-14:19:07 56=ROrstad 98=0 108=30 12004=34A790121BA2ABD573D38CF4BA7F4EDCE795D53E04F0B0753AB6384F050D38A733325613A0A7ABE52BEA00629337A7C6FDD5BA0E9446B75A4672EEFF0EEDF9376B6D644209C352025481BB4E9894126BA2DCCE66451B7188E6D176E25C6798E6EB76D35B717981952F446FD32D652100E947963BA599DC9763F6BF212413BB256119BC18BF59A4621124B15F8AC7888C8927814263F89DF0213F71470F334703C61FCA1A6590A4FF5DD943DBE7C4598C60AA7DB43588179F769FE166A9EE842B87C2FC75F1A1E4F0066CD84E52D27FC434C5C76E0D4133481B1AFB5A6BE51D94B52E3D06A09DF4AFD27FF0B8DA54BAFD2ECD0C85DDC5F5FEB17027EFE42FA966 10=058 | 2020-07-16 08:19:06.967 GAIN Capital FIX Trading | Connected to trading server. | 2020-07-16 08:19:06.967 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2020-07-16 08:19:06.967 GAIN Capital FAST Data socket (2) | Creating socket. | 2020-07-16 08:19:06.968 GAIN Capital FAST Data socket (2) | Connecting to IP: 64.94.37.222. | 2020-07-16 08:19:06.968 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.4 9=82 35=5 34=2 49=OEC 52=20200716-14:19:07 56=ROrstad 58=Invalid user name or password 10=082 | 2020-07-16 08:19:06.984 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2020-07-16 08:19:06.984 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2020-07-16 08:19:06.984 GAIN Capital FIX Trading: (Send) << 8=FIX.4.4 9=81 35=5 49=ROrstad 56=OEC 34=2 52=20200716-14:19:06.984 58=Received Logout message. 10=028 | 2020-07-16 08:19:06.984 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2020-07-16 08:19:06.985 GAIN Capital FIX Trading socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-07-16 08:19:06.985 GAIN Capital FAST Data socket (2) | CloseSocket call. | 2020-07-16 08:19:07.003 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2020-07-16 08:19:07.003 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2020-07-16 08:19:07.003 GAIN Capital FAST Data socket (2) | Shutdown started. Waiting for graceful close. | 2020-07-16 08:19:07.003 GAIN Capital/OEC | Disconnected. | 2020-07-16 08:19:07.003 GAIN Capital/OEC | Disconnected from the trading server. | 2020-07-16 08:19:07.003 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2020-07-16 08:19:07.020 GAIN Capital FIX Trading socket (1) | Write has completed. Shutdown being performed. | 2020-07-16 08:19:07.020 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-07-16 08:19:07.020 GAIN Capital FIX Trading socket (1) | Closed. | 2020-07-16 08:19:07.020 GAIN Capital FAST Data socket (2) | Socket gracefully closed by remote side. | 2020-07-16 08:19:07.045 GAIN Capital FAST Data socket (2) | Closed. | 2020-07-16 08:19:07.045 Loading market depth data. | 2020-07-16 08:19:12.539 Loaded depth data records for ESU20 2020-07-06 from 2020-07-06 15:50:26 to 2020-07-06 16:09:41. | 2020-07-16 08:19:12.541 Loaded depth data records for ESU20 2020-07-07 from 2020-07-07 07:01:29 to 2020-07-07 17:24:46. | 2020-07-16 08:19:12.674 Loaded depth data records for ESU20 2020-07-08 from 2020-07-08 07:03:05 to 2020-07-08 10:00:54. | 2020-07-16 08:19:12.759 Loaded depth data records for ESU20 2020-07-09 from 2020-07-09 06:38:03 to 2020-07-09 17:04:24. | 2020-07-16 08:19:12.899 Loaded depth data records for ESU20 2020-07-10 from 2020-07-10 06:48:52 to 2020-07-10 15:40:01. | 2020-07-16 08:19:13.057 Loaded depth data records for ESU20 2020-07-12 from 2020-07-12 16:05:58 to 2020-07-12 16:50:31. | 2020-07-16 08:19:13.063 Loaded depth data records for ESU20 2020-07-13 from 2020-07-12 20:55:03 to 2020-07-13 17:56:34. | 2020-07-16 08:19:13.150 Loaded depth data records for ESU20 2020-07-14 from 2020-07-14 06:53:14 to 2020-07-14 08:42:27. | 2020-07-16 08:19:13.232 Loading market depth data. | 2020-07-16 08:19:13.299 Loaded depth data records for ESU20 2020-07-06 from 2020-07-06 15:50:26 to 2020-07-06 16:09:41. | 2020-07-16 08:19:13.301 Loading market depth data. | 2020-07-16 08:19:13.370 Loaded depth data records for ESU20 2020-07-06 from 2020-07-06 15:50:26 to 2020-07-06 16:09:41. | 2020-07-16 08:19:13.372 Loaded depth data records for ESU20 2020-07-15 from 2020-07-14 18:17:45 to 2020-07-15 17:33:43. | 2020-07-16 08:19:13.435 Loaded depth data records for ESU20 2020-07-07 from 2020-07-07 07:01:29 to 2020-07-07 17:00:00. | 2020-07-16 08:19:13.499 Loaded depth data records for ESU20 2020-07-07 from 2020-07-07 07:01:29 to 2020-07-07 17:00:00. | 2020-07-16 08:19:13.552 Loaded depth data records for ESU20 2020-07-08 from 2020-07-08 07:03:05 to 2020-07-08 10:00:54. | 2020-07-16 08:19:13.608 Loaded depth data records for ESU20 2020-07-08 from 2020-07-08 07:03:05 to 2020-07-08 10:00:54. | 2020-07-16 08:19:13.658 ESU20 1 Min #1 | Reloading chart. | 2020-07-16 08:19:13.758 Loaded depth data records for ESU20 2020-07-09 from 2020-07-09 06:38:03 to 2020-07-09 17:00:00. | 2020-07-16 08:19:13.780 Loaded depth data records for ESU20 2020-07-09 from 2020-07-09 06:38:03 to 2020-07-09 17:00:00. | 2020-07-16 08:19:13.829 Loaded depth data records for ESU20 2020-07-10 from 2020-07-10 06:48:52 to 2020-07-10 15:40:01. | 2020-07-16 08:19:13.978 Loaded depth data records for ESU20 2020-07-12 from 2020-07-12 16:05:58 to 2020-07-12 16:50:31. | 2020-07-16 08:19:13.986 Loaded depth data records for ESU20 2020-07-10 from 2020-07-10 06:48:52 to 2020-07-10 15:40:01. | 2020-07-16 08:19:14.021 Loaded depth data records for ESU20 2020-07-12 from 2020-07-12 16:05:58 to 2020-07-12 16:50:31. | 2020-07-16 08:19:14.028 Loaded depth data records for ESU20 2020-07-13 from 2020-07-12 20:55:03 to 2020-07-13 13:09:20. | 2020-07-16 08:19:14.092 Loaded depth data records for ESU20 2020-07-13 from 2020-07-12 20:55:03 to 2020-07-13 13:09:20. | 2020-07-16 08:19:14.131 Loaded depth data records for ESU20 2020-07-14 from 2020-07-14 06:53:14 to 2020-07-14 08:42:27. | 2020-07-16 08:19:14.191 Loaded depth data records for ESU20 2020-07-14 from 2020-07-14 06:53:14 to 2020-07-14 08:42:27. | 2020-07-16 08:19:14.230 Loaded depth data records for ESU20 2020-07-15 from 2020-07-14 18:17:45 to 2020-07-15 10:59:47. | 2020-07-16 08:19:14.372 Loaded depth data records for ESU20 2020-07-15 from 2020-07-14 18:17:45 to 2020-07-15 10:59:47. | 2020-07-16 08:19:14.403 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2020-07-16 08:19:15.418 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2020-07-16 08:19:15.418 GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2020-07-16 08:19:15.418 GAIN Capital FIX Trading: Connected to FIX server. | 2020-07-16 08:19:15.461 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=ROrstad. | 2020-07-16 08:19:15.664 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.4 9=580 35=A 34=1 49=OEC 52=20200716-14:19:16 56=ROrstad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| 2020-07-16 08:19:15.803 GAIN Capital FIX Trading | Connected to trading server. | 2020-07-16 08:19:15.803 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2020-07-16 08:19:15.803 GAIN Capital FAST Data socket (2) | Creating socket. | 2020-07-16 08:19:15.804 GAIN Capital FAST Data socket (2) | Connecting to IP: 64.94.37.222. | 2020-07-16 08:19:15.804 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.4 9=82 35=5 34=2 49=OEC 52=20200716-14:19:16 56=ROrstad 58=Invalid user name or password 10=082 | 2020-07-16 08:19:15.826 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2020-07-16 08:19:15.826 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2020-07-16 08:19:15.826 GAIN Capital FIX Trading: (Send) << 8=FIX.4.4 9=81 35=5 49=ROrstad 56=OEC 34=2 52=20200716-14:19:15.826 58=Received Logout message. 10=023 | 2020-07-16 08:19:15.826 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2020-07-16 08:19:15.826 GAIN Capital FIX Trading socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-07-16 08:19:15.826 GAIN Capital FAST Data socket (2) | CloseSocket call. | 2020-07-16 08:19:15.827 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2020-07-16 08:19:15.827 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2020-07-16 08:19:15.827 GAIN Capital/OEC | Disconnected. | 2020-07-16 08:19:15.827 GAIN Capital/OEC | Disconnected from the trading server. | 2020-07-16 08:19:15.827 GAIN Capital FAST Data socket (2) | Closed. | 2020-07-16 08:19:15.827 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2020-07-16 08:19:15.861 GAIN Capital FIX Trading socket (1) | Write has completed. Shutdown being performed. | 2020-07-16 08:19:15.861 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-07-16 08:19:15.861 GAIN Capital FIX Trading socket (1) | Closed. | 2020-07-16 08:19:15.861 Loading market depth data. | 2020-07-16 08:19:21.653 Loaded depth data records for ESU20 2020-07-06 from 2020-07-06 08:09:06 to 2020-07-06 16:09:41. | 2020-07-16 08:19:24.729 Loaded depth data records for ESU20 2020-07-07 from 2020-07-07 07:01:29 to 2020-07-07 17:24:46. | 2020-07-16 08:19:24.862 Loaded depth data records for ESU20 2020-07-08 from 2020-07-08 07:03:05 to 2020-07-08 10:00:54. | 2020-07-16 08:19:24.947 Loaded depth data records for ESU20 2020-07-09 from 2020-07-09 06:38:03 to 2020-07-09 17:04:24. | 2020-07-16 08:19:25.085 Loaded depth data records for ESU20 2020-07-10 from 2020-07-10 06:48:52 to 2020-07-10 15:40:01. | 2020-07-16 08:19:25.243 Loaded depth data records for ESU20 2020-07-12 from 2020-07-12 16:05:58 to 2020-07-12 16:50:31. | 2020-07-16 08:19:25.249 Loaded depth data records for ESU20 2020-07-13 from 2020-07-12 20:55:03 to 2020-07-13 17:56:34. | 2020-07-16 08:19:25.334 Loaded depth data records for ESU20 2020-07-14 from 2020-07-14 06:53:14 to 2020-07-14 08:42:27. | 2020-07-16 08:19:25.415 Loaded depth data records for ESU20 2020-07-15 from 2020-07-14 18:17:45 to 2020-07-15 17:33:43. | 2020-07-16 08:19:25.560 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-16 15:04:26] |
| John - SC Support - Posts: 31189 |
|
Here is the relevant message: GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2020-07-16 08:19:06.984
It is showing that your username or password are incorrect. You would need to talk to your broker about the problem and possibly reset it again with them. Also make sure that you have selected the proper Server in the Data/Trade Service Settings. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-16 20:56:38] |
| |
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Make sure you have updated the username and password in: Global Settings >> Data/Trade Service Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: