Home >> Support Board

Support Board

Date/Time: Tue, 21 May 2024 00:30:49 +0000

How to Post a Message for Support

Post From: password change

[2020-07-16 14:57:17] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31758
From Customer via Email: Reading Internal Order ID file. \| 2020-07-16 08:19:00.331 Reading Trade Orders file. \| 2020-07-16 08:19:00.424 Reading Trade Positions file. \| 2020-07-16 08:19:00.424 Reading Account Balance file. \| 2020-07-16 08:19:00.425 UDPListener (1428). Port 22904 \| Listening on UDP port 22904. \| 2020-07-16 08:19:00.447 Software version: 2128 64-bit \| 2020-07-16 08:19:00.447 Primary Thread ID: 1152 \| 2020-07-16 08:19:00.447 Usage end date: 2020-08-24 \| 2020-07-16 08:19:00.447 Enabled for: Advanced Features 2. \| 2020-07-16 08:19:00.447 Enabled for: Sierra Chart Historical Data Service. \| 2020-07-16 08:19:00.447 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-07-16 08:19:00.447 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-07-16 08:19:00.447 Current selected Data/Trading service: GAIN Capital/OEC \| 2020-07-16 08:19:00.447 Custom symbol settings values: enabled \| 2020-07-16 08:19:00.447 Chart Update Interval: 500 \| 2020-07-16 08:19:00.447 Intraday Data Storage Time Unit: 0 \| 2020-07-16 08:19:00.447 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-07-16 08:19:00.447 2020-07-16 08:19:00 Local computer time \| 2020-07-16 08:19:00.447 2020-07-16 14:19:00 Local computer time in UTC \| 2020-07-16 08:19:00.447 2020-07-16 08:19:00 Local computer time in SC Time Zone \| 2020-07-16 08:19:00.447 2020-07-16 14:19:00 Server time in UTC \| 2020-07-16 08:19:00.447 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-07-16 08:19:00.447 Program path: C:\SierraChart\ \| 2020-07-16 08:19:00.447 Data Files path: C:\SierraChart\Data\ \| 2020-07-16 08:19:00.447 OS Version Number: 10.0 \| 2020-07-16 08:19:00.447 Locale Setting: C \| 2020-07-16 08:19:00.447 Allowed protected custom studies: \| 2020-07-16 08:19:00.447 Created the DTC Protocol server. \| 2020-07-16 08:19:00.449 DTC Protocol Server listening on port 11099. \| 2020-07-16 08:19:00.450 Created the DTC Protocol historical data server. \| 2020-07-16 08:19:00.450 HD Server Manager \| Listening on port 11098 \| 2020-07-16 08:19:00.451 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. \| 2020-07-16 08:19:00.451 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-07-16 08:19:00.526 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-07-16 08:19:00.669 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-07-16 08:19:00.669 Received 5 login tokens. \| 2020-07-16 08:19:00.914 Symbol settings MD5 received. Request ID: 1. \| 2020-07-16 08:19:01.164 Symbol settings are up-to-date for oec. \| 2020-07-16 08:19:01.164 Files to Open on Start up \| Opening file: ExampleChartbook.cht \| 2020-07-16 08:19:04.066 ESU20 2584 Trades #3 \| Reloading chart. \| 2020-07-16 08:19:04.101 ESU20 #2 \| Reloading chart. \| 2020-07-16 08:19:04.241 ESU20 #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-07-16 08:19:04.241 ESU20 1 Min #1 \| Reloading chart. \| 2020-07-16 08:19:04.258 ESU20 1 Min #5 \| Reloading chart. \| 2020-07-16 08:19:04.269 ESU20 15 Min #4 \| Reloading chart. \| 2020-07-16 08:19:04.311 ESU20 Rev. 5t #6 \| Reloading chart. \| 2020-07-16 08:19:04.354 ESU20 #7 \| Reloading chart. \| 2020-07-16 08:19:04.559 ESU20 #7 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-07-16 08:19:04.559 Loading market depth data. \| 2020-07-16 08:19:04.583 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESU20 \| 2020-07-16 08:19:04.667 Starting DelayedDownloadMonitoringTimer \| 2020-07-16 08:19:04.667 Starting HDTimeoutTimer \| 2020-07-16 08:19:04.667 Added historical Intraday data request for ESU20 to the queue. \| 2020-07-16 08:19:04.667 Intraday data recording state for symbol ESU20 is set to download 'Pending'. \| 2020-07-16 08:19:04.667 Triggering next historical data download in queue. \| 2020-07-16 08:19:04.667 HD Request # 1 \| Downloading Intraday chart data for ESU20 to the file ESU20.scid. Service: cme \| 2020-07-16 08:19:04.667 HD Request # 1 \| Download start date-time: 2020-07-16 08:06:41.000 \| 2020-07-16 08:19:04.668 HD Request # 1 \| Using server: ds23.sierracharts.com port 10149 \| 2020-07-16 08:19:04.668 Socket (1) \| Creating socket. \| 2020-07-16 08:19:04.668 Socket (1) \| Connecting to IP: 216.1.90.130. \| 2020-07-16 08:19:04.668 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2020-07-16 08:19:04.757 HD Request # 1 \| Sending historical data logon request message. \| 2020-07-16 08:19:04.757 HD Request # 1 \| Requesting Intraday data. Start date-time: 2020-07-16 08:06:41. Record interval: 0. Symbol: ESU20 \| 2020-07-16 08:19:05.260 HD Request # 1 \| Decompressing data. \| 2020-07-16 08:19:05.293 HD Request # 1 \| Receiving Intraday data for ESU20 starting at 2020-07-16 08:06:41 \| 2020-07-16 08:19:05.341 Socket (1) \| CloseSocket call. \| 2020-07-16 08:19:05.341 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-07-16 08:19:05.341 HD Request # 1 \| Historical data for ESU20 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2020-07-16 08:19:05.341 Historical data download thread signaled to stop. \| 2020-07-16 08:19:05.341 HD Request # 1 \| Timestamp of first Intraday data file record written: 2020-07-16 08:06:42 \| 2020-07-16 08:19:05.342 HD Request # 1 \| Received 5617 records from 2020-07-16 08:06:41.000 to 2020-07-16 08:09:05.118 (2.4 minutes) and wrote 5562 records for ESU20 \| 2020-07-16 08:19:05.342 HD Request # 1 \| Completion time: 1s \| 2020-07-16 08:19:05.348 HD Request # 1 \| Intraday data download complete for ESU20. Unique request ID: 1 \| 2020-07-16 08:19:05.348 Removing historical data download ID 1. \| 2020-07-16 08:19:05.348 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2020-07-16 08:19:05.348 GAIN Capital/OEC \| Using primary service for historical data for ESU20 \| 2020-07-16 08:19:05.348 HD Request # 1 \| Download from primary service not started due to error. \| 2020-07-16 08:19:05.348 Triggering next historical data download in queue. \| 2020-07-16 08:19:05.349 Socket (1) \| Socket gracefully closed by remote side. \| 2020-07-16 08:19:05.381 Socket (1) \| Closed. \| 2020-07-16 08:19:05.381 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2020-07-16 08:19:06.569 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2020-07-16 08:19:06.608 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 64.94.37.222. \| 2020-07-16 08:19:06.608 GAIN Capital FIX Trading: Connected to FIX server. \| 2020-07-16 08:19:06.644 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=ROrstad. \| 2020-07-16 08:19:06.833 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.4 9=580 35=A 34=1 49=OEC 52=20200716-14:19:07 56=ROrstad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| 2020-07-16 08:19:06.967 GAIN Capital FIX Trading \| Connected to trading server. \| 2020-07-16 08:19:06.967 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2020-07-16 08:19:06.967 GAIN Capital FAST Data socket (2) \| Creating socket. \| 2020-07-16 08:19:06.968 GAIN Capital FAST Data socket (2) \| Connecting to IP: 64.94.37.222. \| 2020-07-16 08:19:06.968 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.4 9=82 35=5 34=2 49=OEC 52=20200716-14:19:07 56=ROrstad 58=Invalid user name or password 10=082 \| 2020-07-16 08:19:06.984 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password \| 2020-07-16 08:19:06.984 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2020-07-16 08:19:06.984 GAIN Capital FIX Trading: (Send) << 8=FIX.4.4 9=81 35=5 49=ROrstad 56=OEC 34=2 52=20200716-14:19:06.984 58=Received Logout message. 10=028 \| 2020-07-16 08:19:06.984 GAIN Capital FIX Trading socket (1) \| CloseSocket call. \| 2020-07-16 08:19:06.985 GAIN Capital FIX Trading socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2020-07-16 08:19:06.985 GAIN Capital FAST Data socket (2) \| CloseSocket call. \| 2020-07-16 08:19:07.003 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. \| 2020-07-16 08:19:07.003 GAIN Capital FAST Data socket (0) \| CloseSocket call. \| 2020-07-16 08:19:07.003 GAIN Capital FAST Data socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-07-16 08:19:07.003 GAIN Capital/OEC \| Disconnected. \| 2020-07-16 08:19:07.003 GAIN Capital/OEC \| Disconnected from the trading server. \| 2020-07-16 08:19:07.003 GAIN Capital FIX Trading socket (1) \| Socket gracefully closed by remote side. \| 2020-07-16 08:19:07.020 GAIN Capital FIX Trading socket (1) \| Write has completed. Shutdown being performed. \| 2020-07-16 08:19:07.020 GAIN Capital FIX Trading socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2020-07-16 08:19:07.020 GAIN Capital FIX Trading socket (1) \| Closed. \| 2020-07-16 08:19:07.020 GAIN Capital FAST Data socket (2) \| Socket gracefully closed by remote side. \| 2020-07-16 08:19:07.045 GAIN Capital FAST Data socket (2) \| Closed. \| 2020-07-16 08:19:07.045 Loading market depth data. \| 2020-07-16 08:19:12.539 Loaded depth data records for ESU20 2020-07-06 from 2020-07-06 15:50:26 to 2020-07-06 16:09:41. \| 2020-07-16 08:19:12.541 Loaded depth data records for ESU20 2020-07-07 from 2020-07-07 07:01:29 to 2020-07-07 17:24:46. \| 2020-07-16 08:19:12.674 Loaded depth data records for ESU20 2020-07-08 from 2020-07-08 07:03:05 to 2020-07-08 10:00:54. \| 2020-07-16 08:19:12.759 Loaded depth data records for ESU20 2020-07-09 from 2020-07-09 06:38:03 to 2020-07-09 17:04:24. \| 2020-07-16 08:19:12.899 Loaded depth data records for ESU20 2020-07-10 from 2020-07-10 06:48:52 to 2020-07-10 15:40:01. \| 2020-07-16 08:19:13.057 Loaded depth data records for ESU20 2020-07-12 from 2020-07-12 16:05:58 to 2020-07-12 16:50:31. \| 2020-07-16 08:19:13.063 Loaded depth data records for ESU20 2020-07-13 from 2020-07-12 20:55:03 to 2020-07-13 17:56:34. \| 2020-07-16 08:19:13.150 Loaded depth data records for ESU20 2020-07-14 from 2020-07-14 06:53:14 to 2020-07-14 08:42:27. \| 2020-07-16 08:19:13.232 Loading market depth data. \| 2020-07-16 08:19:13.299 Loaded depth data records for ESU20 2020-07-06 from 2020-07-06 15:50:26 to 2020-07-06 16:09:41. \| 2020-07-16 08:19:13.301 Loading market depth data. \| 2020-07-16 08:19:13.370 Loaded depth data records for ESU20 2020-07-06 from 2020-07-06 15:50:26 to 2020-07-06 16:09:41. \| 2020-07-16 08:19:13.372 Loaded depth data records for ESU20 2020-07-15 from 2020-07-14 18:17:45 to 2020-07-15 17:33:43. \| 2020-07-16 08:19:13.435 Loaded depth data records for ESU20 2020-07-07 from 2020-07-07 07:01:29 to 2020-07-07 17:00:00. \| 2020-07-16 08:19:13.499 Loaded depth data records for ESU20 2020-07-07 from 2020-07-07 07:01:29 to 2020-07-07 17:00:00. \| 2020-07-16 08:19:13.552 Loaded depth data records for ESU20 2020-07-08 from 2020-07-08 07:03:05 to 2020-07-08 10:00:54. \| 2020-07-16 08:19:13.608 Loaded depth data records for ESU20 2020-07-08 from 2020-07-08 07:03:05 to 2020-07-08 10:00:54. \| 2020-07-16 08:19:13.658 ESU20 1 Min #1 \| Reloading chart. \| 2020-07-16 08:19:13.758 Loaded depth data records for ESU20 2020-07-09 from 2020-07-09 06:38:03 to 2020-07-09 17:00:00. \| 2020-07-16 08:19:13.780 Loaded depth data records for ESU20 2020-07-09 from 2020-07-09 06:38:03 to 2020-07-09 17:00:00. \| 2020-07-16 08:19:13.829 Loaded depth data records for ESU20 2020-07-10 from 2020-07-10 06:48:52 to 2020-07-10 15:40:01. \| 2020-07-16 08:19:13.978 Loaded depth data records for ESU20 2020-07-12 from 2020-07-12 16:05:58 to 2020-07-12 16:50:31. \| 2020-07-16 08:19:13.986 Loaded depth data records for ESU20 2020-07-10 from 2020-07-10 06:48:52 to 2020-07-10 15:40:01. \| 2020-07-16 08:19:14.021 Loaded depth data records for ESU20 2020-07-12 from 2020-07-12 16:05:58 to 2020-07-12 16:50:31. \| 2020-07-16 08:19:14.028 Loaded depth data records for ESU20 2020-07-13 from 2020-07-12 20:55:03 to 2020-07-13 13:09:20. \| 2020-07-16 08:19:14.092 Loaded depth data records for ESU20 2020-07-13 from 2020-07-12 20:55:03 to 2020-07-13 13:09:20. \| 2020-07-16 08:19:14.131 Loaded depth data records for ESU20 2020-07-14 from 2020-07-14 06:53:14 to 2020-07-14 08:42:27. \| 2020-07-16 08:19:14.191 Loaded depth data records for ESU20 2020-07-14 from 2020-07-14 06:53:14 to 2020-07-14 08:42:27. \| 2020-07-16 08:19:14.230 Loaded depth data records for ESU20 2020-07-15 from 2020-07-14 18:17:45 to 2020-07-15 10:59:47. \| 2020-07-16 08:19:14.372 Loaded depth data records for ESU20 2020-07-15 from 2020-07-14 18:17:45 to 2020-07-15 10:59:47. \| 2020-07-16 08:19:14.403 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2020-07-16 08:19:15.418 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2020-07-16 08:19:15.418 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 64.94.37.222. \| 2020-07-16 08:19:15.418 GAIN Capital FIX Trading: Connected to FIX server. \| 2020-07-16 08:19:15.461 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=ROrstad. \| 2020-07-16 08:19:15.664 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.4 9=580 35=A 34=1 49=OEC 52=20200716-14:19:16 56=ROrstad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| 2020-07-16 08:19:15.803 GAIN Capital FIX Trading \| Connected to trading server. \| 2020-07-16 08:19:15.803 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2020-07-16 08:19:15.803 GAIN Capital FAST Data socket (2) \| Creating socket. \| 2020-07-16 08:19:15.804 GAIN Capital FAST Data socket (2) \| Connecting to IP: 64.94.37.222. \| 2020-07-16 08:19:15.804 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.4 9=82 35=5 34=2 49=OEC 52=20200716-14:19:16 56=ROrstad 58=Invalid user name or password 10=082 \| 2020-07-16 08:19:15.826 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password \| 2020-07-16 08:19:15.826 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2020-07-16 08:19:15.826 GAIN Capital FIX Trading: (Send) << 8=FIX.4.4 9=81 35=5 49=ROrstad 56=OEC 34=2 52=20200716-14:19:15.826 58=Received Logout message. 10=023 \| 2020-07-16 08:19:15.826 GAIN Capital FIX Trading socket (1) \| CloseSocket call. \| 2020-07-16 08:19:15.826 GAIN Capital FIX Trading socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2020-07-16 08:19:15.826 GAIN Capital FAST Data socket (2) \| CloseSocket call. \| 2020-07-16 08:19:15.827 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. \| 2020-07-16 08:19:15.827 GAIN Capital FAST Data socket (0) \| CloseSocket call. \| 2020-07-16 08:19:15.827 GAIN Capital/OEC \| Disconnected. \| 2020-07-16 08:19:15.827 GAIN Capital/OEC \| Disconnected from the trading server. \| 2020-07-16 08:19:15.827 GAIN Capital FAST Data socket (2) \| Closed. \| 2020-07-16 08:19:15.827 GAIN Capital FIX Trading socket (1) \| Socket gracefully closed by remote side. \| 2020-07-16 08:19:15.861 GAIN Capital FIX Trading socket (1) \| Write has completed. Shutdown being performed. \| 2020-07-16 08:19:15.861 GAIN Capital FIX Trading socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2020-07-16 08:19:15.861 GAIN Capital FIX Trading socket (1) \| Closed. \| 2020-07-16 08:19:15.861 Loading market depth data. \| 2020-07-16 08:19:21.653 Loaded depth data records for ESU20 2020-07-06 from 2020-07-06 08:09:06 to 2020-07-06 16:09:41. \| 2020-07-16 08:19:24.729 Loaded depth data records for ESU20 2020-07-07 from 2020-07-07 07:01:29 to 2020-07-07 17:24:46. \| 2020-07-16 08:19:24.862 Loaded depth data records for ESU20 2020-07-08 from 2020-07-08 07:03:05 to 2020-07-08 10:00:54. \| 2020-07-16 08:19:24.947 Loaded depth data records for ESU20 2020-07-09 from 2020-07-09 06:38:03 to 2020-07-09 17:04:24. \| 2020-07-16 08:19:25.085 Loaded depth data records for ESU20 2020-07-10 from 2020-07-10 06:48:52 to 2020-07-10 15:40:01. \| 2020-07-16 08:19:25.243 Loaded depth data records for ESU20 2020-07-12 from 2020-07-12 16:05:58 to 2020-07-12 16:50:31. \| 2020-07-16 08:19:25.249 Loaded depth data records for ESU20 2020-07-13 from 2020-07-12 20:55:03 to 2020-07-13 17:56:34. \| 2020-07-16 08:19:25.334 Loaded depth data records for ESU20 2020-07-14 from 2020-07-14 06:53:14 to 2020-07-14 08:42:27. \| 2020-07-16 08:19:25.415 Loaded depth data records for ESU20 2020-07-15 from 2020-07-14 18:17:45 to 2020-07-15 17:33:43. \| 2020-07-16 08:19:25.560 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing