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New order rejected

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[2020-07-05 22:16:14] #1 [Go To First Post]
YT Lim - Posts: 32
Hi, May I know why my order entry was rejected? It indicates "no available exchange connection". Could you advise?

[2020-07-05 23:42:21] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14106
We need to see the full rejection message. Refer to: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-07-06 03:05:47] #3 [Go To First Post]
YT Lim - Posts: 32
ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance ExchangeOrderID ClientOrderID Orders 2020-07-06 06:17:14.119 MESU20_FUT_CME SC Futures Order Routing/Data order update (Canceled). Info: Canceling child orders of internal order ID 1929434. Internal cancel. Text: Attached order. Parent: 3000. Tag: SimpleBracket.twconfig 3002 1929436 Stop Sell 3121.25 Canceled 7GE1501 Close 3000 SimpleBracket.twconfig 3002.53140 Orders 2020-07-06 06:17:14.118 MESU20_FUT_CME SC Futures Order Routing/Data order update (Order update). Info: Canceling child orders of internal order ID 1929434. Internal cancel. Text: Attached order. Parent: 3000. Tag: SimpleBracket.twconfig 3002 1929436 Stop Sell 3121.25 Pending Cancel 7GE1501 Close 3000 SimpleBracket.twconfig 3002.53140 Orders 2020-07-06 06:17:14.117 MESU20_FUT_CME SC Futures Order Routing/Data order update (Canceled). Info: Canceling child orders of internal order ID 1929434. Internal cancel. Text: Attached order. Parent: 3000. Tag: SimpleBracket.twconfig 3001 1929435 Limit Sell 3149.25 Canceled 7GE1501 Close 3000 SimpleBracket.twconfig 3001.14380 Orders 2020-07-06 06:17:14.116 MESU20_FUT_CME SC Futures Order Routing/Data order update (Order update). Info: Canceling child orders of internal order ID 1929434. Internal cancel. Text: Attached order. Parent: 3000. Tag: SimpleBracket.twconfig 3001 1929435 Limit Sell 3149.25 Pending Cancel 7GE1501 Close 3000 SimpleBracket.twconfig 3001.14380 Orders 2020-07-06 06:17:14.058 MESU20_FUT_CME SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: No available exchange connection; no matching type \| SenderSubID: 7GE1501. Text: Parent order. Tag: SimpleBracket.twconfig 3000 1929434 Limit 1 Buy 3124.25 Error 7GE1501 Open SimpleBracket.twconfig 6e183aff-2c7b-43ef-9d16-d5c687006ed2 3000.28616 Orders 2020-07-06 06:17:14.057 MESU20_FUT_CME SC Futures Order Routing/Data order update (New). Info: Order from DTC client #46666. Sierra Chart. 222.164.95.251 \| Client text: Parent order. Tag: SimpleBracket.twconfig. Text: Parent order. Tag: SimpleBracket.twconfig 3000 1929434 Limit 1 Buy 3124.25 Pending Open 7GE1501 Open SimpleBracket.twconfig 3000.28616 Orders 2020-07-06 06:17:14.056 MESU20_FUT_CME SC Futures Order Routing/Data order update (Order update). Info: Order from DTC client #46666. Sierra Chart. 222.164.95.251 \| Client text: Attached order. Parent: 3000. Tag: SimpleBracket.twconfig \| Attached Order \| Client side bracket order \| Client side OCO order. Text: Attached order. Parent: 3000. Tag: SimpleBracket.twconfig 3002 1929436 Stop Sell 3121.25 Pending Child-Server 7GE1501 Close 3000 SimpleBracket.twconfig 3002.53140 Orders 2020-07-06 06:17:14.055 MESU20_FUT_CME SC Futures Order Routing/Data order update (Order update). Info: Order from DTC client #46666. Sierra Chart. 222.164.95.251 \| Client text: Attached order. Parent: 3000. Tag: SimpleBracket.twconfig \| Attached Order \| Client side bracket order \| Client side OCO order. Text: Attached order. Parent: 3000. Tag: SimpleBracket.twconfig 3001 1929435 Limit Sell 3149.25 Pending Child-Server 7GE1501 Close 3000 SimpleBracket.twconfig 3001.14380

[2020-07-06 04:32:37] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is quite unusual. We are not observing that rejection when trading that symbol over TT. Follow the instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After the above is done try submitting the order. If you still have the same problem: Provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-06 04:32:52

[2020-07-06 07:46:22] #5 [Go To First Post]
YT Lim - Posts: 32
I realized it is now back to normal. But because of the issue, I totally missed the opportunity. At that moment, I did try to disconnect and reconnect but it did not work. Was wondering if TT has disconnected my account to fix the other issue. Seeing many issues since I started using SC and order routing...I hope SC or TT seriously look into my account setup and connection to figure out why all these are happening to my account.

[2020-07-08 10:15:19] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We really do not know what to say about this. That error message comes from TT. As long as the market was open for the symbol being traded, you should not have received that error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-07-08 12:15:26] #7 [Go To First Post]
YT Lim - Posts: 32
Could you raise this to TT again to make them aware of the issue and take any appropriate action? I was so disappointed with this but I know this is not caused by SC software. How do I prevent this from happening again?

[2020-07-08 12:41:26] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14106
What was the date and time of the order including time zone and also the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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