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Direct MessagesDate/Time: Fri, 19 Apr 2024 23:25:12 +0000
depth of market
View Count: 516
| [2020-07-01 10:29:06] |
| User888645 - Posts: 11 |
|
Hi Hope you well. I have a rithmic data feed CME with sierra charts platform V5. I had the free denali feed up till end of June as well. My DOM displayed all levels up till yesterday and is now only displaying the two best bids/asks. It that because the denali feed needs to be reativated?? thank you |
| [2020-07-01 14:26:14] |
| John - SC Support - Posts: 30976 |
|
Yes, your Denali Exchange Data Feed was cancelled as you did not have enough funds in your account to renew it. At the time that you activated the Denali Exchange Data Feed, your agreements had been rejected, therefore you were using the Professional exchange. Note that if you are not getting data from Rithmic, then you would be getting Delayed Streaming Data for the CME. Be sure you are aware of this in relation to placing trades. Refer to the information here: Delayed Exchange Data Feed In order to get the Denali Exchange Data Feed activated, you will first need to complete the Exchange Data Agreements again. Be sure you enter the information about your trading account, or you will not be able to get the Exchanges at the lower Non-Professional rates. You can access the Exchange Agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Once you have completed the agreements and you have the information that they have been accepted, then you can continue the rest of the setup for the Denali Exchange starting here: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_ActivateService For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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