Support Board

Date/Time: Thu, 02 May 2024 14:08:18 +0000

Post From: depth of market

[2020-07-01 14:26:14] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31293
Yes, your Denali Exchange Data Feed was cancelled as you did not have enough funds in your account to renew it. At the time that you activated the Denali Exchange Data Feed, your agreements had been rejected, therefore you were using the Professional exchange. Note that if you are not getting data from Rithmic, then you would be getting Delayed Streaming Data for the CME. Be sure you are aware of this in relation to placing trades. Refer to the information here: Delayed Exchange Data Feed In order to get the Denali Exchange Data Feed activated, you will first need to complete the Exchange Data Agreements again. Be sure you enter the information about your trading account, or you will not be able to get the Exchanges at the lower Non-Professional rates. You can access the Exchange Agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Once you have completed the agreements and you have the information that they have been accepted, then you can continue the rest of the setup for the Denali Exchange starting here: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_ActivateService For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing