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Direct MessagesDate/Time: Thu, 18 Apr 2024 12:10:47 +0000
no live data updates
View Count: 551
| [2020-06-28 23:30:07] |
| User445840 - Posts: 1 |
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I am able to see data in one computer but not in this one after I disconnect the other one. It's green and connected but the demo forex and the S&P don't update. Also, it doesn't recognize the CQG S & P symbol even when I change it. It was an expired demo and I wonder if there is a conflict with the changed credentials?
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| [2020-06-29 00:42:13] |
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Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-29 00:58:12] |
| User558799 - Posts: 12 |
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It's done. I'm responding from my live credentials account.
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| [2020-06-29 03:09:35] |
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So do you just have a CQG demo account? That is not supported by Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-29 03:48:12] |
| User558799 - Posts: 12 |
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Not anymore. I don't know why Sierra don't support CQG demos instead of only offering free 10 min delays. Also, you could offer facsimile European live feed instead of CME, if price is an issue. I responded from the software. So can you now delete this account and replace it with my live now that is showing, so I can use it in this other computer. I get there is no data updates. I get symbol is unknown and download error messages. Also, how does your demo work in another computer? It says to install the software in another PC, if you want to demo? I guess only with your data or any data provider?
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| [2020-06-29 04:11:28] |
| Sierra_Chart Engineering - Posts: 13974 |
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Also, how does your demo work in another computer? It says to install the software in another PC, if you want to demo? I guess only with your data or any data provider? We have absolutely no idea what you are referring to or where you are getting this from. And we also do not understand the purpose of these statements either.Regarding the issue of not receiving real-time data and historical data errors.: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Regarding CQG demo accounts: CQG Trading Platform Service: CQG Demo Accounts Not Supported Later in this year we should also be able to offer streaming delayed EUREX data without any additional cost during Sierra Chart trials and paid accounts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-29 04:19:04
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