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Direct MessagesDate/Time: Wed, 24 Apr 2024 00:12:14 +0000
New install / new account??
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| [2020-06-25 18:45:09] |
| User726174 - Posts: 7 |
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I've been a SC user for about 4 years (I am familiar with SC) with this existing account number and am making these changes: About 6 months ago I closed the AMP Futures account associated with this SC account number and have not used SC since then. I opened SC with an offer from AMP and was using real time streaming. Now, today, 6 months later I want to enable SC again with these changes: 1. Installing SC on a new computer; 2. Using SC Historical Daily Delayed Data. I have logged in with this existing account number and downloaded SC on the new computer and am not being allowed access; Message log states "Current Service Package Does Not Support This Function". I know that most problems can be resolved if a person will read the documentation! In reading Help Topic 57 I noticed the statement "If you have mistakenly received this message based on the fact that you have paid....etc...you might be using the wrong account". Could that be the problem - ? My old account is invalid and I've signed up for a new service on an invalid account? How do I solve this? Also, I am presently opening a new account with Gain Capital and will have OEC. Any advice would be appreciated in interfacing the two. I will likely continue to use SC for my charting and may use it for trade entries. SC is great, thanks. |
| [2020-06-26 11:19:18] |
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You really need to use a direct Sierra Chart account for what you want: Direct Sierra Chart Account When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account We can transfer any usage time and Services Balance you have paid, directly on your current Sierra Chart account to your new direct account. Here is information for the delayed exchange data feed: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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