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Direct MessagesDate/Time: Mon, 06 May 2024 03:35:34 +0000
System not updateing
View Count: 489
| [2020-06-15 13:27:01] |
| User625757 - Posts: 9 |
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Hello My platform is not updating since I switched to Denali/TT. My custom indicators and algos will not load. This has been an ongoing issue since last Thursday. I did not have the issues when I used rithmic. I need help asap. |
| [2020-06-15 13:36:14] |
| User625757 - Posts: 9 |
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I need to get this resolved today!
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| [2020-06-15 14:15:22] |
| User625757 - Posts: 9 |
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Now my trade is frozen...Please help asap.
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| [2020-06-15 16:06:55] |
| John - SC Support - Posts: 31379 |
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To begin with, your Denali Exchange Data Feed is not setup. If you want to have the Data Feed and the Order Routing Fees paid through AMP, then you need to let AMP know this to have you setup for it. If you are wanting to pay for your Data Feed directly with us (Sierra Chart), then follow the Setup Instructions for the Denali Exchange Data Feed starting where this link takes you: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_ActivateService Also, the Order Routing fees is set on your account to be paid directly by you through your Services Balance instead of through your broker. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-15 16:51:54
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| [2020-06-15 16:39:59] |
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Make sure the symbols of the charts are translated: Edit Menu: Edit >> Translate Symbols To Current Service (Edit >> Translate Symbols To Current Service) My custom indicators and algos will not load. Refer to:Resolving Custom Study File and Access Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-15 16:41:34
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