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Direct MessagesDate/Time: Fri, 19 Apr 2024 15:03:30 +0000
Receiving only delayed data after switching from Rithmic to Denali/SC All Servives
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| [2020-06-01 15:43:01] |
| User68474 - Posts: 195 |
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Receiving only delayed data after switching from Rithmic to Denali/SC All Servives. Thought I followed all the steps both in Support and on my Account Control Panel. Now cannot even get back to Rithmic on Data/Trade Service Settings. Appreciate help, please.
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| [2020-06-01 15:59:06] |
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Who is your futures broker? You still need a futures trading account that Sierra Chart is able to connect to, to authorize the CME data. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-01 16:10:13] |
| User68474 - Posts: 195 |
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I do have a funded account and I did fill in the Acct. # and Clearing Firm when I submitted the CME Exchange documents during the transition from Rithmic to All Service now with SC.As I stated in first post, now I cannot reconnect with Rithmic from the Data/Trade Services dropdown.
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| [2020-06-01 17:26:41] |
| User68474 - Posts: 195 |
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I am getting Real Time data now. I THOUGHT I had read previously that IF I wished to, and DID, move from Rithmic to ALL Services with SC, that there was no need to Copy & Paste the new Rithmic Rim Files to my SC:(C)files. Since I hadn't, I was unable to connect to Rithmic. I GUESS that by so doing I was then able to switch back to my new SC-All Services connection and receive Real Time data. So now the next question is: Was the act of reconnecting once with Rithmic (now made possible by my having downloaded and installed the new Rim files), today, June 1, something I still need to do once a month, EVEN though I have ( at least I thought so) moved over to SC-All Services??? |
| [2020-06-01 23:09:52] |
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Was the act of reconnecting once with Rithmic (now made possible by my having downloaded and installed the new Rim files), today, June 1, something I still need to do once a month, EVEN though I have ( at least I thought so) moved over to SC-All Services??? Yes definitely.If you are wanting to use the Sierra Chart Order Routing with TT, then you need to get that setup. Once that is done, then you would no longer need to connect to your Rithmic account, as the TT connection counts as your trading account for CME purposes. Refer to the Setup Instructions for the Order Routing Service at the following link and follow those to get setup: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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