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Direct MessagesDate/Time: Thu, 02 May 2024 17:52:51 +0000
trading issue happening on this week
View Count: 546
| [2020-05-28 01:29:55] |
| user - Posts: 77 |
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I used SC automatic system to trade ES as usual, I found the orders cannot exit properly!!! It happened yesterday (27May) and also 22May. 22May is the first time I encountered this problem. (I have traded for a year never have this problem) I checked almost everything and cannot find what is the root cause, actually there is not even a alert message (no email) at the time when it should be. Then very unluckily, it happened last night again. This time I grabbed as most log as I can, see if your guys can find out which part is the cause! I found this error message on Trade Service Log. "Trade Order Error - Order timed-out waiting for response from service/exchange server" And this message on Trade Activity Log. " IB historical fills data (restored)" I doubted the order cannot exit is because IB cannot communicate with SC properly. IB cannot send a received order message back to SC to tell orders have filled. But in reality, the orders are opened. Also I can't find any unusual things on the IB trading station. What can I do to avoid this happen again? |
Private File |
| [2020-05-29 00:32:56] |
| user - Posts: 77 |
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hi there, may i have some advice? use SC Futures Order Routing Service can help?! |
| [2020-05-30 10:00:47] |
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We apologize for the delay. These requests take time for us to get to especially with our heavy workload. What we see from the attachment that you provided is that there was no response from the TWS API for some of the submitted orders. That is definitely going to cause a problem with automated trading. This is not something we are able to help with regarding Interactive Brokers. Since you are trading CME group futures we do recommend that you change to the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service for much more stable connectivity. We also plan to set up infrastructure in Hong Kong for the Sierra Chart Order Routing service in the coming months as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-30 10:02:59
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