Support Board
Date/Time: Sat, 05 Jul 2025 12:17:01 +0000
Post From: trading issue happening on this week
| [2020-05-30 10:00:47] |
| |
|
We apologize for the delay. These requests take time for us to get to especially with our heavy workload. What we see from the attachment that you provided is that there was no response from the TWS API for some of the submitted orders. That is definitely going to cause a problem with automated trading. This is not something we are able to help with regarding Interactive Brokers. Since you are trading CME group futures we do recommend that you change to the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service for much more stable connectivity. We also plan to set up infrastructure in Hong Kong for the Sierra Chart Order Routing service in the coming months as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-30 10:02:59
|