Support Board
Date/Time: Wed, 17 Sep 2025 16:38:32 +0000
What happens in Sierra Charts DOM is not reflected in Trade Log
View Count: 1239
| [2020-05-11 12:34:31] |
| User571321 - Posts: 19 |
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Hi, Something weird happenned today in Sierra Chart (SC), while trhading the ES: I placed a scalp and run order with 2 contracts: . 1 contract entered at 2924.50 with target at 2925.50 . 1 contract entered at 2924.50 with 5 points target with stop moving automatically at Breakeven. The SC DOM showed entry at 2924.50 with exit at 2925.50 with 1 point profit. Then the stop of the second contract moved to breakeven at 2924.50, after exiting first contract. Then price went down and I exited at 2924.25 on second contract, probably slippage which is Ok. What is scary is that although the SC DOM showed that I exited with a profit on the first contract and that the stop moved to breakeven, in actual facts the Trade log showing instead that I exited both contracts at 2924.25 without making a profit, but a small loss on both contracts. This shows that what appears the SC DOM is not what happens in reality, nor is it recorded accordingly in SC Trade Log nor at Intereactive Brokers. It is very disappointing. Why do you think this happens ? Thanks Stephane |
| [2020-05-11 12:57:43] |
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First we overwhelmingly recommend discontinuing the use of Sierra Chart with Interactive Brokers for trading CME group futures. See our notice here that Interactive Brokers is garbage: ***Interactive Brokers is Garbage*** (Technical Support is Now Fully Ended!!) We have discontinued technical support for Interactive Brokers. This is a much better choice to use: Sierra Chart / Trading Technologies Futures Order Routing Service When you are looking at the Trade Activity Log you need to refer to the Fill Price field for the fill prices of orders: Trade Activity Log: Viewing Historical Trade Activity You need to make sure that the Trade Activity Log is also set correctly for generating Trades and Trade Statistics. Refer to this section in particular: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-11 13:05:20
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| [2020-05-11 16:21:30] |
| User571321 - Posts: 19 |
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When there is a problem with Interactive Brokers (IB), repeating that IB API is garbage serves no purpose. If it is so bad, then why Sierra Chart (SC) is offering it in the first place ? Potential customers to Sierra Chart (SC) should be informed before signing that IB is either not supported or that frequent errors occured between IB and SC and that customers select IB at their own risk. Instead, IB clients and welcome, are later exposed to errors then are advised to use SC own routing, own data services or its affiliated brokers. IB clients will it a bit misleading, no doubt ! And it still does not explain why SC shows live orders being filled in SC charts and SC DOM, when in fact these orders are fantasist and non existent ... And if there is some setup to avoid this, as you seem to indicate, shouldn't it be automatically configured when you select IB as Trading Service ? That would avoid some bad vibes. Finally, sorry, but I still believe that SC should confim first with IB if orders have been filled before displaying them as filled in SC charts and DOM. But what do I know ? It is really a shame because SC is an otherwise excellent piece of software, fast, powerful and highly customizable. But you must understand the frustration since when located outside the US, one would have to close his IB account, transfer back his monies let us say in Asia, before opening a new broker account and redoing a transfer to the new broker. Days or weeks wasted. A real pain in the neck. Doing an ACTS doesn't cut it since most brokers will make noise when you withdraw monies if they have to transfer to a bank account different from the one used when opening the new account. Any suggestion is welcome. |
| [2020-05-12 11:47:00] |
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When there is a problem with Interactive Brokers (IB), repeating that IB API is garbage serves no purpose. We have got to call Interactive Brokers out for the trash that they are. We cannot allow our valuable time to be continued to be wasted by them and users use of them. We just really cannot help say repeatedly Interactive Brokers is garbage.Potential customers to Sierra Chart (SC) should be informed before signing that IB is either not supported or that frequent errors occured between IB and SC and that customers select IB at their own risk. Instead, IB clients and welcome, are later exposed to errors then are advised to use SC own routing, own data services or its affiliated brokers. IB clients will it a bit misleading, no doubt ! Have you read this page:Interactive Brokers Trading Service Please read it from top to bottom. We do not drop support for Interactive Brokers because that is needed for stock trading, in some of our users rely upon them. But we are no longer provide any technical support for them. And it still does not explain why SC shows live orders being filled in SC charts and SC DOM, when in fact these orders are fantasist and non existent Would seem hard to believe this is really true. This is not an issue that we normally hear about with Interactive Brokers.Finally, sorry, but I still believe that SC should confim first with IB if orders have been filled before displaying them as filled in SC charts and DOM. A fill is determined from a TWS execution message which is a 100% indication of a fill. No further confirmation is needed.It could be that your determination about the issue is just simply incorrect altogether. But since the issue is in relation to Interactive Brokers we are not going to spend any further time on it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-12 12:12:37
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| [2020-05-12 15:25:06] |
| User571321 - Posts: 19 |
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Ok, understood. So if IB is bad, then can you kindly recommend what is the best setup at the moment in your experience and customer feedabck. I mean in terms of broker and data compatible with SC, one setup which gives the best overall satisfaction in terms of costs, speed and reliability regarding brokerage, data and routing. Please note that I am located in Singapore should it have any impact of the any of the above. Thanks |
| [2020-05-12 19:41:14] |
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Yes they are that bad. Are you just trading US futures? We will check with a couple of clearing firms for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-12 19:41:19
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| [2020-05-13 04:32:44] |
| User571321 - Posts: 19 |
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Yes, I am trading exclusively trading US futures right now. All the more so after the 4 hours down period of Eurex few weeks ago, which went without aplogies nor explanations. Thanks for checking about a couple clearing firms for me. Any help about good partners is appreciated. |
| [2020-05-13 14:44:39] |
| User571321 - Posts: 19 |
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Hi again, I know you did not ask for it, but I took the liberty to send you my SC Log. Why ? Simply there I think it contains a lot of weird things, like IB repeatedly rejecting orders. Maybe the parameters I selected in SC are wrong somewhere. Would appreciate if you could have a look. Thanks. |
| [2020-05-13 19:41:38] |
| SC Support - Posts: 2007 |
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Hi User571321, we can speak about this when you have time, see the list in item #2 for the Brokers / Clearing Firms that support our TT Order Routing Collaboration: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions |
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