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Direct MessagesDate/Time: Fri, 03 May 2024 23:44:02 +0000
Interactive Brokers TWS feed
View Count: 1489
| [2020-04-21 22:29:15] |
| jimskin - Posts: 127 |
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I'm using the Interactive Brokers TWS feed but there are a few issues. When I enter a stock symbol such as BT.A-STK-LSE-GBP I'm reciving the error message 'Symbol settings not found for current service'. Also, the daily/weekly/monthly charts are blank with just one long candlestick wick (no body) and there is only one bar on the intraday charts. If I load a US stock the daily/weekly/monthly charts load but there is only one or two intraday bars. I tried setting an earlier 'Date Range' but that didn't do anything, it reverts back to today's date.
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| [2020-04-22 19:47:30] |
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We have resolved the Symbol Settings error: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Regarding the other data issues, we do not provide Technical support for Interactive Brokers data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-23 22:04:30
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| [2020-04-22 20:27:59] |
| jimskin - Posts: 127 |
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I followed the instructions on that page but I'm still receiving the 'Symbol settings not found for current service' error and blank charts. Should I contact Interactive Brokers about the blank charts with non US stock symbols? Surely, you wrote the connector to Interactive Brokers. Don't you support your code?
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| [2020-04-22 23:49:06] |
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The problem is the symbol has a . in it. We updated the symbol settings to support that. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart provides absolutely no support for data from Interactive Brokers. The technical interface is one thing but the data received is a whole different matter. We do not support that at all. And if you are looking for support for that, then please discontinue the use of Sierra Chart with Interactive Brokers. Longer term we do not foresee maintaining support to Trader Workstation (We are talking about years from now) and we will develop a different model of connectivity to Interactive Brokers and use separately provided data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-23 01:09:19
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| [2020-04-23 09:21:56] |
| jimskin - Posts: 127 |
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Removing '.' from the symbol creates a symbol unknown error. The symbol is shown as 'BT.A LSE' at IB so surely 'BT.A-STK-LSE-GBP' should work (based on your IB symbol documentation). I'm not requesting any support for the IB data. Their data is fine. The problem appears to be with the SC symbol matching with non-US stocks at IB. It does work for US stocks but there is no Intraday data available. The Update Symbol Settings options did't do anything. I tried a number of times. Are you aware that when the Interactive Brokers feed is enabled it conflicts with the data (DTC- Sub-Instance) in any sub-instances that are running? It breaks the Daily bar on FX Indexes, etc... If you disable the IB feed the daily bars are then ok. |
| [2020-04-23 09:55:45] |
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You do not want to remove the . character. If that is what is required you need to keep that. When we set up Symbol Settings that is just to eliminate the message that symbol settings are not found. There is no dependency to access market data from TWS or two trade through TWS upon Symbol Settings in Sierra Chart. This is only a convenience feature to set things like the tick size and price display format. This is all. It also has a secondary purpose for remapping to an alternative data feed but that is not needed in this case. It does work for US stocks but there is no Intraday data available. We have withdrawn the Sierra Chart provided Intraday data on service package 3. You need to use service package 5:Interactive Brokers Trading Service: Using Sierra Chart Historical Data Are you aware that when the Interactive Brokers feed is enabled it conflicts with the data (DTC- Sub-Instance) in any sub-instances that are running? It breaks the Daily bar on FX Indexes, etc... If you disable the IB feed the daily bars are then ok.
It sounds like you might have a port conflict:Using DTC Server for Data and Trading in Another Sierra Chart Instance: Resolving DTC Protocol Server Port Number Conflicts Otherwise, we are not understanding this and we need further details of what specifically you are doing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-23 11:08:44] |
| jimskin - Posts: 127 |
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Ok, I see. So the IB Intraday data isn't available in SC on Package 3. I disabled the [Global Settings >> Data/Trade Service Settings >> SC Server Settings >> Enable DTC Protocol Server] option on the main instance. Hopefully, that fixes the data conflict issue. Do I need to pay for a 'UK LSE Equities' subscription at IB? Maybe that's why the IB LSE stock are not loading in SC. |
| [2020-04-23 11:36:28] |
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Ok, I see. So the IB Intraday data isn't available in SC on Package 3. This is not what we said. It is the Sierra Chart provided reliable data which is not included in service package 3.Do I need to pay for a 'UK LSE Equities' subscription at IB? Maybe that's why the IB LSE stock are not loading in SC. We were going to say this but we can see you are in the UK so we assumed you were already paying this. Yes. The LSE charges for historical data. No one is allowed to provide that data unless you pay the LSE. Why is it that we have to answer these kinds of questions here. Why is it this gets dumped on us. Why do not you ask Interactive Brokers these questions or you ask the London stock exchange. Why the hell do you come here.And please repost our statements above all over the Internet. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-23 11:37:46
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| [2020-04-23 11:41:26] |
| jimskin - Posts: 127 |
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When I load the symbol 'BT.A-STK-LSE-GBP' the correct stock price, stock name (BT Group PLC) and '% Daily Change' is displayed in SC but the charts are showing one long candlestick (no body). I guess that means SC can recognize the stock but for some reason the charts are not loading. The 'BT Group PLC' charts are loading in TWS.
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| [2020-04-23 12:02:26] |
| jimskin - Posts: 127 |
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I see, we are back to being rude to customers again. You have to answer questions like that because you offer your software as a paid product and should be providing support for it. Unfortunately, you take every little comment personally and then blurt out a string of abuse similar to a frustrated teenager. Not sure how old you are but it must be young. Have some respect, you are speaking to a 49 year old. Grow up and be professional as you have been reminded many times by other customers. And yes, I will be reposting your bizzare comment above everywhere. I am surprised you still have a business. This is what happens when you let developers deal with customer service. Unbelievable.
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| [2020-04-23 19:51:14] |
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Sorry. You are wrong. You must have respect for us. You are being exceptionally abusive with us. You repeatedly put us down. And wasting our time with matters that are the responsibility of Interactive Brokers to help you with. And you need to contact Interactive Brokers about this Interactive Brokers problem which we have told you to do since we do not provide support for their data. And please repost our comments a thousand places all over the Internet. We desire that. We are not being paid, to respond to the complete absurdity, greedy and lunatic, absolute God damn lunatic market data policies of exchanges. And on top of that we are not being paid to waste our time responding to questions about the garbage systems of Interactive Brokers. All you are doing is blaming Interactive Brokers restrictions which are restrictions of the London stock Exchange upon us. And you do not want to even believe what we are saying. And when you repost our comments, please be sure to link to this entire thread. We can also tell based upon what you are saying that you are using the correct symbol but TWS is just not providing historical data due to LSE restrictions. And for the record, this is what the Sierra Chart message log shows: HD Request # 5 | Message from IB: Historical Market Data Service error message:No market data permissions for LSE STK. IB Error Code: 162. Request ID: 200062. | 2020-04-23 16:00:06.721 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-24 08:17:29
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| [2020-04-24 16:29:41] |
| jimskin - Posts: 127 |
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As much as I would like to provide a full response to your message, I won't. I don't want to make you any angrier than you already are and be responsible for you having a heart attack or stroke. All I can say, is that I asked some basic support questions above and you replied with "Why is it that we have to answer these kinds of questions here. Why is it this gets dumped on us. Why do not you ask Interactive Brokers these questions or you ask the London stock exchange. Why the hell do you come here." Do you think that is a professional (or normal) way to respond to a customer support enquiry? It's not. Even if it was a stupid (or obvious) question you should never let the customer know that. That's what we call good customer service. I'm not sure where you are from, Russia, Slovenia, Romania. Maybe that type of response is normal where you are from but in the UK we call that abrupt or rude. How did you think I was going to respond to a comment like that? It was your idea to "And please repost our statements above all over the Internet". Of course I'm not going to do that. I don't have the time. I'm not a 17 year old that spends all day on the Internet. I will subscribe to a UK LSE data subscription at Interactive Brokers. Hopefully, that fixes the blank chart issue. That won't fix the blank IB Intraday US stock charts. I guess I'll just have to live without IB Intraday data. |
| [2020-05-01 10:11:04] |
| jimskin - Posts: 127 |
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FYI: I am now subscribed to the IB LSE feed but there are still blank charts. So it appears the problem is with SC.
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| [2020-05-01 10:28:07] |
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We explain in this section here how to determine what the problem is by examining the log messages: Interactive Brokers Trading Service: Notice: Sierra Chart Does Not Provide Support for Interactive Brokers Symbols or Data Issues (Notice: Sierra Chart Does Not Provide Support for Interactive Brokers Symbols or Data Issues) If you update to prerelease 2098 we now also show in the onscreen message the error from TWS for a failed download. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-01 10:29:27
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