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Date/Time: Mon, 29 Apr 2024 02:11:16 +0000

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sierra data setup

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[2020-04-15 15:12:12] #1 [Go To First Post]
User117101 - Posts: 2
purchased sierra and denali data. I'm just charting on sierra not trading. My account is still showing "sim" and data is lagging several minutes behind. Not sure what i'm doing wrong or didn't do right

[2020-04-15 18:16:35] #2 [Go To First Post]
John - SC Support - Posts: 31159
First, with respect to being in Simulation mode, this is the only option, since you are not connected to a trading service. You can find more information here: Trade Simulation With regards to the data, everything on our end looks good, so you should be getting the data in Real-Time for the CME Exchange (symbols traded on other CME Group exchanges (such as COMEX) will be delayed by 10 minutes). If you are still having an issue with a chart that has a symbol from the CME, then first follow this procedure to force a login and ensure that the information from our servers is updated to your local Sierra Chart software: Sierra Chart - Software Login Instructions: Forced Login -------------------------------------------- And finally, if you are still having an issue after performing the above, then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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