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Support Board

Date/Time: Wed, 15 May 2024 05:59:41 +0000

How to Post a Message for Support

Post From: sierra data setup

[2020-04-15 18:16:35] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31627
First, with respect to being in Simulation mode, this is the only option, since you are not connected to a trading service. You can find more information here: Trade Simulation With regards to the data, everything on our end looks good, so you should be getting the data in Real-Time for the CME Exchange (symbols traded on other CME Group exchanges (such as COMEX) will be delayed by 10 minutes). If you are still having an issue with a chart that has a symbol from the CME, then first follow this procedure to force a login and ensure that the information from our servers is updated to your local Sierra Chart software: Sierra Chart - Software Login Instructions: Forced Login -------------------------------------------- And finally, if you are still having an issue after performing the above, then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing