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Direct MessagesDate/Time: Sun, 05 May 2024 08:24:21 +0000
Cannot recieve real-time data from a 2nd location
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| [2020-04-13 17:13:43] |
| jbriggy - Posts: 1 |
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Support, I was under the impression that i was permitted to use my account on two locations, however i am not able to receive real-time data in location #2. I am receiving the following message in the log: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2020-04-13 19:56:51.051 I cannot disconnect from location #1 due to the covid-19 lockdown, and if it makes a difference, I am connecting to the internet in location #2 via a mobile hotspot as i am not able to connect any other way. Is it possible for you to force-disconnect all my connections and allow me to to try again locally? is the fact that i am connecting through a hotspot an issue? I just want to be able to get my real-time data back as fast as possible. Thank you. |
| [2020-04-13 18:30:27] |
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The second connection is not allowed by exchanges unless you pay another exchange fee. For details, refer to this thread: Notice: Sierra Chart/Barchart Exchange Data Feed The only thing we can think of is to change your Sierra Chart account name and that should disconnect the current Location 1 connection. Let us know if you want us to do that and contact us here about this: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Make reference to this thread so we know the reason why. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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