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Direct MessagesDate/Time: Thu, 16 May 2024 08:04:19 +0000
I continually get a download failed notice after opening my chartbook.
View Count: 893
| [2020-04-01 13:07:27] |
| User326940 - Posts: 23 |
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When I open sierra charts and then load my chartbook, I get a red "download failed" notice. Additionally, several minutes of data is missing from this morning's trade. Right clicking and re-downloading the data just prior to the discontinuity fails to solve the problem. I also tried to delete all data and reload the charts from the edit menu. No change. Please advise.
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| [2020-04-01 15:02:43] |
| User82853 - Posts: 13 |
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Same here upon 'delete and re-download' action it seems old data is resolved but new historical data cannot be downloaded and is behind by 10 minutes from present time. the gap in the data can be fulfilled but there will be a 'missing 10 minutes from current time' of data
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| [2020-04-01 15:07:07] |
| User995923 - Posts: 64 |
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I have the same problem as well
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| [2020-04-02 12:33:18] |
| User326940 - Posts: 23 |
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any ideas, sierra charts support?
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| [2020-04-02 18:22:58] |
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All of you are using "Rithmic"! If the issue is with Rithmic understand we no longer provide support for Rithmic. Refer to: Technical Help for Rithmic is Now Discontinued as of December 1, 2019. Users should pay attention to what we say. And the reason why we make these decisions. We make them for very good reason. You should not be using Rithmic if you want reliable services. If we have no confidence in it, you should not either. You are using an interface which has not been maintained now for years. It makes no sense to be using Rithmic unless you are doing simulated trading . You will need to switch to one of these two services: Sierra Chart / Trading Technologies Futures Order Routing Service (if you are trading the CME group of markets) Or CQG: CQG Trading Platform Service (If you are trading CME and other exchanges, or other exchanges) If you are not using Rithmic then start a new post about the issue you are having, and tell us what External Trading service you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-02 18:25:13
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