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Direct MessagesDate/Time: Fri, 03 May 2024 11:34:45 +0000
not getting live data
View Count: 593
| [2020-04-01 02:47:35] |
| MHF60 - Posts: 2 |
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I'm not getting live data from Denali feed.. upon opening chartbook says "symbol unknown" for es and mes. This was working fine a few days ago. Has something changed I'm not aware of..? thx |
| [2020-04-01 03:07:04] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 03:22:36] |
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We see what the problem is. The exchange fee did not get renewed because you do not have enough money on your account. The CME has raised their prices. Add more credit and activate the exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 04:09:31] |
| MHF60 - Posts: 2 |
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Thanks, I assumed there was a reasonable explanation. I was thrown because the account control panel said i was paid for the next 69 days. I assumed when i initially added funds that it would be available to cover CME fees going forward, but it appears they were applied to Sierra Chart usage instead. ok. |
| [2020-04-01 17:29:39] |
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We can issue a credit for the most recent Sierra Chart usage time payment. Let us know if you want us to do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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