Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 15:40:26 +0000

How to Post a Message for Support

gain capital and denali

View Count: 923

[2020-03-18 10:18:48] #1 [Go To First Post]
natanibz - Posts: 130
Hello, is it possible to use Denali Exchange Data Feed with Gain Capital/oec ? Thanks

[2020-03-18 13:34:37] #2 [Go To First Post]
User75002 - Posts: 117
Yes, it is possible. That is my current setup, but I am in the process of switching to the SC Futures Order Routing Service because of the issues Gain has been having.

[2020-03-18 13:49:44] #3 [Go To First Post]
natanibz - Posts: 130
therefore, can i set Denali Exchange Data Feed from the next month? Is it possible to use the SC Futures Order Routing Service with Gain Capital ?

[2020-03-18 14:38:48] #4 [Go To First Post]
User75002 - Posts: 117
therefore, can i set Denali Exchange Data Feed from the next month? SC Engineering will need to confirm this. I would just set it up on April 1 if you do not want billed before then. Is it possible to use the SC Futures Order Routing Service with Gain Capital ? No. SC Futures Order Routing Service is it's own order routing service that uses TT to send orders to and then cleared through one of the supported clearing firms.

[2020-03-18 18:48:45] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes you can use the Denali Exchange Data Feed with Gain Capital: Denali Exchange Data Feed But really we just recommend that you use a different back end trading platform system other than Gain Capital. We recommend the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service The Sierra Chart order routing service does not work with Gain Capital. When using the Sierra Chart order routing service you will also save on the Denali data feed. It then becomes 20 USD a month instead of 25 a month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-18 18:49:43

[2020-03-19 09:29:46] #6 [Go To First Post]
natanibz - Posts: 130
But really we just recommend that you use a different back end trading platform system other than Gain Capital. How can I do this? The fact that The Sierra Chart order routing service does not work with Gain Capital is it not a problem to use the Denali Exchange Data Feed with Gain Capital ? Date Time Of Last Edit: 2020-03-19 09:30:16

[2020-03-19 16:49:54] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You would just simply open an account with one of the supported clearing firms/brokers. They are listed in the setup instructions here: Sierra Chart / Trading Technologies Futures Order Routing Service There is no problem with using the Denali Exchange Data Feed with Gain Capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-19 17:26:09] #8 [Go To First Post]
natanibz - Posts: 130
I'm sorry but i don't understand, can i use the Denali Exchange Data Feed with Gain Capital if I don't open an account with one of the supported clearing firms/brokers (about The Sierra Chart order routing service) and therefore using only the Gain Capital account ?

[2020-03-19 23:55:35] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes you can. But really it is recommended to use a service other than Gain Capital for trading. But that is up to you. We see you are currently using the Sierra Chart Exchange Data Feed. We will switch you to the Denali Exchange Data Feed. There will be no cost for it this month. The cost will be the same next month and you can have two connections and no symbol limits. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-20 00:09:09] #10 [Go To First Post]
SC Support - Posts: 1793
Hi FcL, we have reached out to you directly through an Account Support Ticket, step 1 in the process of getting you on the Denali Feed would be completing the Market Data Agreements: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Documentation for Denali: Denali Exchange Data Feed

[2020-03-20 15:16:52] #11 [Go To First Post]
SC Support - Posts: 1793
Hi FcL, you have been successfully moved over to the Denali Data Feed. Denali Feed Setup Instructions: Denali Exchange Data Feed: Setup Instructions: Sierra Chart Software Instructions Documentation for using the Denali Feed with a different Trading Service: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services

To post a message in this thread, you need to log in with your Sierra Chart account: