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Direct MessagesDate/Time: Thu, 25 Apr 2024 00:30:34 +0000
Alerts not triggering when price is crossing a line with a alert condition.
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| [2020-03-12 21:57:16] |
| User502498 - Posts: 33 |
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This has happened to me about 10 times so far. I'm on the latest version of SC. I checked this morning to make sure. On a 20-0 reversal chart with number bars enabled, the number bars will exceed the line but no alert is sounded and no email recieved. The line does not turn black either. I have it set for a post action. WHITE lines are untriggered. BLACK lines are triggered, and then send a email and make a noise. I'd like to state that this has JUST started happening in the last week as price action has gone nuts and the markets are moving EXTREMELY fast. When it was slow, I never had a issue. Date Time Of Last Edit: 2020-03-12 21:58:17
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 alert1.png / V - Attached On 2020-03-12 21:56:36 UTC - Size: 156.77 KB - 288 views alert2.png / V - Attached On 2020-03-12 21:56:41 UTC - Size: 67.04 KB - 279 views alert3.png / V - Attached On 2020-03-12 21:56:45 UTC - Size: 21.37 KB - 277 views |
| [2020-03-12 22:12:47] |
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The problem is quite clear. When you are using "Equal To" for the Comparison to Drawing, it becomes much less likely that the condition will occur especially in a fast market.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-12 22:12:59
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| [2020-03-12 22:16:08] |
| User502498 - Posts: 33 |
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What should I use? Crossing? I tried that today and a number of alerts didn't fire either.
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| [2020-03-13 07:59:54] |
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Seems as though you should be using Above or Below.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-13 17:03:18] |
| User502498 - Posts: 33 |
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Right, but that won't work. I'd have to have TWO buttons and if I place alerts below price, choose the ABOVE button, and if I place alerts above price, choose the BELOW button. That's never going to work as I'm setting 50 alerts a day and they need to be reliable. Wouldn't you think CROSSING would be perfect? But it's not working 100% of the time. |
| [2020-03-15 09:45:43] |
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Crossing is going to compare the chart bars crossing the line. So the comparison involves 2 chart bars.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-18 16:50:24] |
| User502498 - Posts: 33 |
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IDK what happened but your alerts are BROKEN. They used to always work, now it's hit and miss. This is a 20-0 Reversal chart with number bars. You can clearly see that the price went below the line and CROSSED it. No alert. I didn't get a email and the line did not turn black. No sound. This is causing me to miss trades and miss profit. Please investigate this. You can see that it took a bar to break the alert BY ALOT to actually trigger it. That's alert5 image. |
| alert4.png / V - Attached On 2020-03-18 16:47:53 UTC - Size: 122.1 KB - 284 views alert5.png / V - Attached On 2020-03-18 16:50:15 UTC - Size: 132.88 KB - 284 views |
| [2020-03-23 08:33:44] |
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The explanation for the problem is documented here along with a solution: Chart Drawing Tools: Chart Drawing Alert Not Triggering When Expected The most durable solution though in your case for the type of alert you are looking for is to not use a Cross Comparison but instead use Low is Below the line. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-23 08:34:45
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