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Date/Time: Mon, 29 Apr 2024 13:15:11 +0000

How to Post a Message for Support

unable to conncet to data feed (cts)

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[2020-03-12 15:29:02] #1 [Go To First Post]
User356762 - Posts: 37
Hey there, I am connected and set up with my broker Cunningham but unable to get real time data or out of sim mode on sierra charts. I have cme data thru cts, however I cant get charts for the micro (MES). any suggestions? broker says he is unfamiliar with the problem. I have tried re downloading SC and logging into my data feed services within SC and it says I am connected but still no chart in real time. I have read through a bunch of the info on this website but have come up empty handed. im assuming this is an easy fix, however I cant seem to trouble shoot. Thank You. Date Time Of Last Edit: 2020-03-12 15:29:40

[2020-03-12 17:57:41] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-12 21:43:17] #3 [Go To First Post]
User356762 - Posts: 37
Software version: 2065 64-bit \| 2020-03-12 21:34:59.660 Usage end date: 2020-04-25 \| 2020-03-12 21:34:59.660 Enabled for: Sierra Chart Historical Data Service. \| 2020-03-12 21:34:59.660 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-03-12 21:34:59.660 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-03-12 21:34:59.660 Current selected Data/Trading service: CTS T4 FIX \| 2020-03-12 21:34:59.660 Custom symbol settings values: enabled \| 2020-03-12 21:34:59.660 Chart Update Interval: 500 \| 2020-03-12 21:34:59.660 Intraday Data Storage Time Unit: 60 \| 2020-03-12 21:34:59.660 Time Zone: +00:00:00 (UTC+00) \| 2020-03-12 21:34:59.660 2020-03-12 17:34:59 Local computer time \| 2020-03-12 21:34:59.660 2020-03-12 21:34:59 Local computer time in UTC \| 2020-03-12 21:34:59.660 2020-03-12 21:34:59 Local computer time in SC Time Zone \| 2020-03-12 21:34:59.660 2020-03-12 14:15:29 Server time in UTC \| 2020-03-12 21:34:59.660 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-03-12 21:34:59.660 Program path: C:\SierraChart\ \| 2020-03-12 21:34:59.660 Data Files path: C:\SierraChart\Data\ \| 2020-03-12 21:34:59.660 OS Version Number: 10.0 \| 2020-03-12 21:34:59.660 Locale Setting: C \| 2020-03-12 21:34:59.660 File >> Disconnect selected. \| 2020-03-12 21:39:40.980 CTS FIX: DisconnectFIX called. \| 2020-03-12 21:39:40.980 CTS FIX: Sending a Logout message. \| 2020-03-12 21:39:40.980 CTS FIX (Send) << 8=FIX.4.29=5835=549=SierraChart56=89534=5852=20200312-21:39:40.98010=020 \| 2020-03-12 21:39:40.980 CTS FIX socket (2) \| CloseSocket call. \| 2020-03-12 21:39:40.980 CTS FIX socket (2) \| Write in progress. Shutdown being delayed. \| 2020-03-12 21:39:40.980 CTS T4 FIX \| Disconnected. \| 2020-03-12 21:39:40.980 CTS FIX socket (2) \| Write has completed. Shutdown being performed. \| 2020-03-12 21:39:41.068 CTS FIX socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-12 21:39:41.068 CTS FIX socket (2) \| Socket gracefully closed by remote side. \| 2020-03-12 21:39:41.068 CTS FIX socket (2) \| Closed. \| 2020-03-12 21:39:41.068 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2020-03-12 21:39:45.475 CTS T4 FIX \| Firm: 895 \| 2020-03-12 21:39:45.475 CTS FIX socket (1) \| Creating socket. Using TLS 1.0. \| 2020-03-12 21:39:45.552 CTS FIX socket (1) \| Connecting to IP: 69.44.110.106. \| 2020-03-12 21:39:45.552 CTS FIX: Connected to FIX server. \| 2020-03-12 21:39:45.686 CTS FIX \| Sending the Logon message. LocalCompID=SierraChart \| 2020-03-12 21:39:45.922 CTS FIX (Recv) >> 8=FIX.4.29=11535=A34=149=89556=SierraChart50=T4FIX52=20200312-21:39:47.92898=0108=30553=sutherland554=**1408=4.7.32.010=070 \| 2020-03-12 21:39:46.443 CTS T4 FIX \| FIX version: 4.7.32.0 \| 2020-03-12 21:39:46.443 CTS T4 FIX \| Connected to data and trading server. \| 2020-03-12 21:39:46.443 Triggering next historical data download in queue. \| 2020-03-12 21:39:46.443 Triggering next historical data download in queue. \| 2020-03-12 21:39:46.443 Triggering next historical data download in queue. \| 2020-03-12 21:39:46.443 Triggering next historical data download in queue. \| 2020-03-12 21:39:46.443 Updated verified funded futures trading account ending date to: 2020-04-01 21:39:46 \| 2020-03-12 21:39:46.443 CTS FIX (Send) << 8=FIX.4.29=9435=BB49=SierraChart56=89534=252=20200312-21:39:46.443909=7816100263=0725=0938=1896=010=172 \| 2020-03-12 21:39:46.443 CTS FIX (Send) << 8=FIX.4.29=7635=c49=SierraChart56=89534=352=20200312-21:39:46.443320=E7816101321=310=143 \| 2020-03-12 21:39:46.443 CTS FIX (Recv) >> 8=FIX.4.29=20435=BA34=249=89556=SierraChart50=T4FIX52=20200312-21:39:48.082908=cr-637196279880825077909=7816100911=1912=Y1=C1811453=1448=81D290E6-7E44-4D82-A7A4-FE0295D6A13F58=Account not subscribed854=110=022 \| 2020-03-12 21:39:46.599 CTS T4 FIX \| Received Account List collateral report. \| 2020-03-12 21:39:46.599 CTS T4 FIX \| Subscribing to account: C18 \| 2020-03-12 21:39:46.599 CTS FIX (Send) << 8=FIX.4.29=14835=BB49=SierraChart56=89534=452=20200312-21:39:46.599909=7816102263=1725=0453=1448=81D290E6-7E44-4D82-A7A4-FE0295D6A13F452=24938=1896=010=255 \| 2020-03-12 21:39:46.599 CTS FIX (Recv) >> 8=FIX.4.29=16835=d34=349=89556=SierraChart50=T4FIX52=20200312-21:39:48.083320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Euronext Index Futures207=L_J167=FUT10=200 \| 2020-03-12 21:39:46.599 Supported exchange: L_J (Euronext Index Futures) \| 2020-03-12 21:39:46.599 CTS FIX (Recv) >> 8=FIX.4.29=16335=d34=449=89556=SierraChart50=T4FIX52=20200312-21:39:48.083320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE EU Futures207=ICE_IC167=FUT10=164 \| 2020-03-12 21:39:46.599 Supported exchange: ICE_IC (ICE EU Futures) \| 2020-03-12 21:39:46.599 CTS FIX (Recv) >> 8=FIX.4.29=17235=d34=549=89556=SierraChart50=T4FIX52=20200312-21:39:48.083320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Euronext Commodity Futures207=L_Y167=FUT10=145 \| 2020-03-12 21:39:46.599 Supported exchange: L_Y (Euronext Commodity Futures) \| 2020-03-12 21:39:46.599 CTS FIX (Recv) >> 8=FIX.4.29=16935=d34=649=89556=SierraChart50=T4FIX52=20200312-21:39:48.083320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Power Futures207=CME_ELE167=FUT10=045 \| 2020-03-12 21:39:46.599 Supported exchange: CME_ELE (NYMEX Power Futures) \| 2020-03-12 21:39:46.599 CTS FIX (Recv) >> 8=FIX.4.29=17135=d34=749=89556=SierraChart50=T4FIX52=20200312-21:39:48.083320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE US Canada Options207=ICE_WOp167=OPT10=152 \| 2020-03-12 21:39:46.599 Supported exchange: ICE_WOp (ICE US Canada Options) \| 2020-03-12 21:39:46.599 CTS FIX (Recv) >> 8=FIX.4.29=17435=d34=849=89556=SierraChart50=T4FIX52=20200312-21:39:48.083320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Euronext Commodity Options207=L_YOp167=OPT10=087 \| 2020-03-12 21:39:46.599 Supported exchange: L_YOp (Euronext Commodity Options) \| 2020-03-12 21:39:46.599 CTS FIX (Recv) >> 8=FIX.4.29=16935=d34=949=89556=SierraChart50=T4FIX52=20200312-21:39:48.084320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Eurex Index Options207=E_INXOp167=OPT10=222 \| 2020-03-12 21:39:46.603 Supported exchange: E_INXOp (Eurex Index Options) \| 2020-03-12 21:39:46.603 CTS FIX (Recv) >> 8=FIX.4.29=17235=d34=1049=89556=SierraChart50=T4FIX52=20200312-21:39:48.084320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Freight Futures207=CME_FRE167=FUT10=022 \| 2020-03-12 21:39:46.603 Supported exchange: CME_FRE (NYMEX Freight Futures) \| 2020-03-12 21:39:46.603 CTS FIX (Recv) >> 8=FIX.4.29=16335=d34=1149=89556=SierraChart50=T4FIX52=20200312-21:39:48.084320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=KCBT Options207=CME_KOp167=OPT10=240 \| 2020-03-12 21:39:46.603 Supported exchange: CME_KOp (KCBT Options) \| 2020-03-12 21:39:46.603 CTS FIX (Recv) >> 8=FIX.4.29=17135=d34=1249=89556=SierraChart50=T4FIX52=20200312-21:39:48.084320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Housing Options207=CME_HoOp167=OPT10=010 \| 2020-03-12 21:39:46.603 Supported exchange: CME_HoOp (CME Housing Options) \| 2020-03-12 21:39:46.603 CTS FIX (Recv) >> 8=FIX.4.29=17835=d34=1349=89556=SierraChart50=T4FIX52=20200312-21:39:48.085320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Eurex Interest Rate Options207=E_FITOp167=OPT10=000 \| 2020-03-12 21:39:46.603 Supported exchange: E_FITOp (Eurex Interest Rate Options) \| 2020-03-12 21:39:46.603 CTS FIX (Recv) >> 8=FIX.4.29=16635=d34=1449=89556=SierraChart50=T4FIX52=20200312-21:39:48.085320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE EU Options207=ICE_ICOp167=OPT10=155 \| 2020-03-12 21:39:46.604 Supported exchange: ICE_ICOp (ICE EU Options) \| 2020-03-12 21:39:46.604 CTS FIX (Recv) >> 8=FIX.4.29=17535=d34=1549=89556=SierraChart50=T4FIX52=20200312-21:39:48.085320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE EU Financial Options207=ICE_FOp167=OPT10=251 \| 2020-03-12 21:39:46.609 Supported exchange: ICE_FOp (ICE EU Financial Options) \| 2020-03-12 21:39:46.609 CTS FIX (Recv) >> 8=FIX.4.29=17435=d34=1649=89556=SierraChart50=T4FIX52=20200312-21:39:48.085320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE US Commodity Futures207=ICE_CO167=FUT10=196 \| 2020-03-12 21:39:46.609 Supported exchange: ICE_CO (ICE US Commodity Futures) \| 2020-03-12 21:39:46.609 CTS FIX (Recv) >> 8=FIX.4.29=17035=d34=1749=89556=SierraChart50=T4FIX52=20200312-21:39:48.085320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Coal Futures207=CME_COAL167=FUT10=020 \| 2020-03-12 21:39:46.609 Supported exchange: CME_COAL (NYMEX Coal Futures) \| 2020-03-12 21:39:46.609 CTS FIX (Recv) >> 8=FIX.4.29=17335=d34=1849=89556=SierraChart50=T4FIX52=20200312-21:39:48.085320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CBOT Commodity Options207=CME_COp167=OPT10=202 \| 2020-03-12 21:39:46.609 Supported exchange: CME_COp (CBOT Commodity Options) \| 2020-03-12 21:39:46.609 CTS FIX (Recv) >> 8=FIX.4.29=17035=d34=1949=89556=SierraChart50=T4FIX52=20200312-21:39:48.085320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Equity Options207=CME_EqOp167=OPT10=180 \| 2020-03-12 21:39:46.609 Supported exchange: CME_EqOp (CME Equity Options) \| 2020-03-12 21:39:46.609 CTS FIX (Recv) >> 8=FIX.4.29=17335=d34=2049=89556=SierraChart50=T4FIX52=20200312-21:39:48.085320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Eurex Volatility Futures207=E_VOL167=FUT10=125 \| 2020-03-12 21:39:46.610 Supported exchange: E_VOL (Eurex Volatility Futures) \| 2020-03-12 21:39:46.610 CTS FIX (Recv) >> 8=FIX.4.29=17235=d34=2149=89556=SierraChart50=T4FIX52=20200312-21:39:48.086320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX CrudeOil Futures207=CME_CL167=FUT10=026 \| 2020-03-12 21:39:46.610 Supported exchange: CME_CL (NYMEX CrudeOil Futures) \| 2020-03-12 21:39:46.610 CTS FIX (Recv) >> 8=FIX.4.29=17035=d34=2249=89556=SierraChart50=T4FIX52=20200312-21:39:48.086320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE US Index Futures207=ICE_IN167=FUT10=006 \| 2020-03-12 21:39:46.610 Supported exchange: ICE_IN (ICE US Index Futures) \| 2020-03-12 21:39:46.610 CTS FIX (Recv) >> 8=FIX.4.29=17835=d34=2349=89556=SierraChart50=T4FIX52=20200312-21:39:48.086320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Foreign Exchange Futures207=CME_Fo167=FUT10=130 \| 2020-03-12 21:39:46.610 Supported exchange: CME_Fo (CME Foreign Exchange Futures) \| 2020-03-12 21:39:46.610 CTS FIX (Recv) >> 8=FIX.4.29=16935=d34=2449=89556=SierraChart50=T4FIX52=20200312-21:39:48.086320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Housing Futures207=CME_Ho167=FUT10=085 \| 2020-03-12 21:39:46.615 Supported exchange: CME_Ho (CME Housing Futures) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=17235=d34=2549=89556=SierraChart50=T4FIX52=20200312-21:39:48.086320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE US Index Options207=ICE_INOp167=OPT10=204 \| 2020-03-12 21:39:46.615 Supported exchange: ICE_INOp (ICE US Index Options) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=17635=d34=2649=89556=SierraChart50=T4FIX52=20200312-21:39:48.086320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Agricultural Options207=CME_AgOp167=OPT10=025 \| 2020-03-12 21:39:46.615 Supported exchange: CME_AgOp (CME Agricultural Options) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=17535=d34=2749=89556=SierraChart50=T4FIX52=20200312-21:39:48.086320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Interest Rate Futures207=CME_In167=FUT10=114 \| 2020-03-12 21:39:46.615 Supported exchange: CME_In (CME Interest Rate Futures) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=17135=d34=2849=89556=SierraChart50=T4FIX52=20200312-21:39:48.086320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Eurex Currency Futures207=E_CUR167=FUT10=151 \| 2020-03-12 21:39:46.615 Supported exchange: E_CUR (Eurex Currency Futures) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=17735=d34=2949=89556=SierraChart50=T4FIX52=20200312-21:39:48.086320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Eurex Fixed Income Options207=E_FBDOp167=OPT10=097 \| 2020-03-12 21:39:46.615 Supported exchange: E_FBDOp (Eurex Fixed Income Options) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=16335=d34=3049=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=COMEX Futures207=CME_CO167=FUT10=210 \| 2020-03-12 21:39:46.615 Supported exchange: CME_CO (COMEX Futures) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=17435=d34=3149=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Agricultural Futures207=CME_Ag167=FUT10=083 \| 2020-03-12 21:39:46.615 Supported exchange: CME_Ag (CME Agricultural Futures) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=17035=d34=3249=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CBOT Equity Options207=CME_EOp167=OPT10=147 \| 2020-03-12 21:39:46.615 Supported exchange: CME_EOp (CBOT Equity Options) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=17135=d34=3349=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CBOT Commodity Futures207=CME_C167=FUT10=006 \| 2020-03-12 21:39:46.615 Supported exchange: CME_C (CBOT Commodity Futures) \| 2020-03-12 21:39:46.615 CTS FIX (Recv) >> 8=FIX.4.29=17135=d34=3449=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CBOT Financial Futures207=CME_F167=FUT10=218 \| 2020-03-12 21:39:46.616 Supported exchange: CME_F (CBOT Financial Futures) \| 2020-03-12 21:39:46.616 CTS FIX (Recv) >> 8=FIX.4.29=16835=d34=3549=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CBOT Equity Futures207=CME_E167=FUT10=220 \| 2020-03-12 21:39:46.616 Supported exchange: CME_E (CBOT Equity Futures) \| 2020-03-12 21:39:46.616 CTS FIX (Recv) >> 8=FIX.4.29=16135=d34=3649=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=KCBT Futures207=CME_K167=FUT10=055 \| 2020-03-12 21:39:46.616 Supported exchange: CME_K (KCBT Futures) \| 2020-03-12 21:39:46.616 CTS FIX (Recv) >> 8=FIX.4.29=16135=d34=3749=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=MGEX Futures207=CME_O167=FUT10=073 \| 2020-03-12 21:39:46.616 Supported exchange: CME_O (MGEX Futures) \| 2020-03-12 21:39:46.616 CTS FIX (Recv) >> 8=FIX.4.29=17635=d34=3849=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=LME Precious Metal Futures207=LME_PR167=FUT10=214 \| 2020-03-12 21:39:46.616 Supported exchange: LME_PR (LME Precious Metal Futures) \| 2020-03-12 21:39:46.616 CTS T4 FIX \| Starting real-time market data updates for: MESH20. ID: 1 \| 2020-03-12 21:39:46.616 Symbol Error - MESH20 is unknown, unavailable, or improperly formatted. CTS T4 FIX \| Invalid symbol format. Needs to be [contract].[market].[exchange] or [contract].[market].[C or P].OPT.[exchange] . Symbol: MESH20 \| 2020-03-12 21:39:46.616 CTS T4 FIX \| Invalid symbol format. Needs to be [contract].[market].[exchange] or [contract].[market].[C or P].OPT.[exchange] . Symbol: MESH20 \| 2020-03-12 21:39:46.616 * CTS T4 FIX \| Requesting security definition data for: MESH20. ID: 1 \| 2020-03-12 21:39:46.616 CTS T4 FIX \| Using primary service for historical data for MESH20 \| 2020-03-12 21:39:46.616 Added historical Intraday data request for MESH20 to the queue. \| 2020-03-12 21:39:46.617 Intraday data recording state for symbol MESH20 is set to download 'Pending'. \| 2020-03-12 21:39:46.617 Triggering next historical data download in queue. \| 2020-03-12 21:39:46.617 HD Request # 14 \| Downloading Intraday chart data for MESH20 to the file MESH20.scid. Service: cts \| 2020-03-12 21:39:46.618 HD Request # 14 \| Download start date-time: 2020-03-12 02:24:20.000 \| 2020-03-12 21:39:46.619 CTS T4 FIX \| Invalid symbol format. Needs to be [contract].[market].[exchange] or [contract].[market].[C or P].OPT.[exchange] . Symbol: MESH20 \| 2020-03-12 21:39:46.619 * HD Request # 14 \| Error downloading historical Intraday data for MESH20. CTS T4 FIX \| Invalid symbol format. Needs to be [contract].[market].[exchange] or [contract].[market].[C or P].OPT.[exchange] . Symbol: MESH20 \| 2020-03-12 21:39:46.619 HD Request # 14 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for MESH20 \| 2020-03-12 21:39:46.619 HD Request # 14 \| Completion time: 0s \| 2020-03-12 21:39:46.619 HD Request # 14 \| Intraday data download complete for MESH20. Unique request ID: 13 \| 2020-03-12 21:39:46.619 Removing historical data download ID 13. \| 2020-03-12 21:39:46.619 Real-time Intraday chart data file updates started for MESH20 \| 2020-03-12 21:39:46.619 Opened cached Intraday file: C:\SierraChart\Data\MESH20.scid \| 2020-03-12 21:39:46.619 Intraday chart data file opened for MESH20 \| 2020-03-12 21:39:46.619 HD Request # 14 \| Enabling Intraday chart updating for symbol. \| 2020-03-12 21:39:46.619 Triggering next historical data download in queue. \| 2020-03-12 21:39:46.619 CTS FIX (Recv) >> 8=FIX.4.29=17335=d34=3949=89556=SierraChart50=T4FIX52=20200312-21:39:48.087320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CBOT Financial Options207=CME_FOp167=OPT10=162 \| 2020-03-12 21:39:46.619 Supported exchange: CME_FOp (CBOT Financial Options) \| 2020-03-12 21:39:46.619 CTS FIX (Recv) >> 8=FIX.4.29=17235=d34=4049=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE US Metals Options207=ICE_MOp167=OPT10=239 \| 2020-03-12 21:39:46.619 Supported exchange: ICE_MOp (ICE US Metals Options) \| 2020-03-12 21:39:46.619 CTS FIX (Recv) >> 8=FIX.4.29=15835=d34=4149=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=E_FIXOp207=E_FIXOp167=OPT10=033 \| 2020-03-12 21:39:46.619 Supported exchange: E_FIXOp (E_FIXOp) \| 2020-03-12 21:39:46.619 CTS FIX (Recv) >> 8=FIX.4.29=16835=d34=4249=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Eurex Index Futures207=E_INX167=FUT10=077 \| 2020-03-12 21:39:46.760 Supported exchange: E_INX (Eurex Index Futures) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=17035=d34=4349=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE US Metals Futures207=ICE_M167=FUT10=047 \| 2020-03-12 21:39:46.760 Supported exchange: ICE_M (ICE US Metals Futures) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=16335=d34=4449=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=MGEX Options207=CME_OOp167=OPT10=011 \| 2020-03-12 21:39:46.760 Supported exchange: CME_OOp (MGEX Options) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=17235=d34=4549=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Coal Options207=CME_COALOp167=OPT10=219 \| 2020-03-12 21:39:46.760 Supported exchange: CME_COALOp (NYMEX Coal Options) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=17335=d34=4649=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE US Currency Futures207=ICE_CU167=FUT10=101 \| 2020-03-12 21:39:46.760 Supported exchange: ICE_CU (ICE US Currency Futures) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=17335=d34=4749=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE EU Commodity Futures207=ICE_C167=FUT10=109 \| 2020-03-12 21:39:46.760 Supported exchange: ICE_C (ICE EU Commodity Futures) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=17035=d34=4849=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX NatGas Futures207=CME_NG167=FUT10=080 \| 2020-03-12 21:39:46.760 Supported exchange: CME_NG (NYMEX NatGas Futures) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=17435=d34=4949=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX CrudeOil Options207=CME_CLOp167=OPT10=233 \| 2020-03-12 21:39:46.760 Supported exchange: CME_CLOp (NYMEX CrudeOil Options) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=17635=d34=5049=89556=SierraChart50=T4FIX52=20200312-21:39:48.088320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Eurex Interest Rate Futures207=E_INT167=FUT10=073 \| 2020-03-12 21:39:46.760 Supported exchange: E_INT (Eurex Interest Rate Futures) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=17335=d34=5149=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE EU Financial Futures207=ICE_F167=FUT10=060 \| 2020-03-12 21:39:46.760 Supported exchange: ICE_F (ICE EU Financial Futures) \| 2020-03-12 21:39:46.760 CTS FIX (Recv) >> 8=FIX.4.29=16535=d34=5249=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Options207=CME_NYOp167=OPT10=197 \| 2020-03-12 21:39:46.766 Supported exchange: CME_NYOp (NYMEX Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=16935=d34=5349=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Weather Futures207=CME_We167=FUT10=082 \| 2020-03-12 21:39:46.766 Supported exchange: CME_We (CME Weather Futures) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=18335=d34=5449=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Refined Products Options207=CME_REFOp167=OPT10=078 \| 2020-03-12 21:39:46.766 Supported exchange: CME_REFOp (NYMEX Refined Products Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=18335=d34=5549=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX NGL/Petrochemicals Futures207=CME_PET167=FUT10=044 \| 2020-03-12 21:39:46.766 Supported exchange: CME_PET (NYMEX NGL/Petrochemicals Futures) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=17035=d34=5649=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE US Canada Futures207=ICE_W167=FUT10=016 \| 2020-03-12 21:39:46.766 Supported exchange: ICE_W (ICE US Canada Futures) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=17635=d34=5749=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE US Commodity Options207=ICE_COOp167=OPT10=144 \| 2020-03-12 21:39:46.766 Supported exchange: ICE_COOp (ICE US Commodity Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=17335=d34=5849=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Eurex Currency Options207=E_CUROp167=OPT10=096 \| 2020-03-12 21:39:46.766 Supported exchange: E_CUROp (Eurex Currency Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=18535=d34=5949=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX NGL/Petrochemicals Options207=CME_PETOp167=OPT10=243 \| 2020-03-12 21:39:46.766 Supported exchange: CME_PETOp (NYMEX NGL/Petrochemicals Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=17535=d34=6049=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=Eurex Fixed Income Futures207=E_BND167=FUT10=164 \| 2020-03-12 21:39:46.766 Supported exchange: E_BND (Eurex Fixed Income Futures) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=16535=d34=6149=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=COMEX Options207=CME_COOp167=OPT10=155 \| 2020-03-12 21:39:46.766 Supported exchange: CME_COOp (COMEX Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=16735=d34=6249=89556=SierraChart50=T4FIX52=20200312-21:39:48.089320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=LME Metal Futures207=LME_ME167=FUT10=091 \| 2020-03-12 21:39:46.766 Supported exchange: LME_ME (LME Metal Futures) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=16935=d34=6349=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=LME Plastic Futures207=LME_PL167=FUT10=061 \| 2020-03-12 21:39:46.766 Supported exchange: LME_PL (LME Plastic Futures) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=17535=d34=6449=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=ICE EU Commodity Options207=ICE_COp167=OPT10=040 \| 2020-03-12 21:39:46.766 Supported exchange: ICE_COp (ICE EU Commodity Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=17735=d34=6549=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Interest Rate Options207=CME_InOp167=OPT10=050 \| 2020-03-12 21:39:46.766 Supported exchange: CME_InOp (CME Interest Rate Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=17435=d34=6649=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Freight Options207=CME_FREOp167=OPT10=225 \| 2020-03-12 21:39:46.766 Supported exchange: CME_FREOp (NYMEX Freight Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=17235=d34=6749=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Power Options207=CME_ELEOp167=OPT10=029 \| 2020-03-12 21:39:46.766 Supported exchange: CME_ELEOp (NYMEX Power Options) \| 2020-03-12 21:39:46.766 CTS FIX (Recv) >> 8=FIX.4.29=16835=d34=6849=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Equity Futures207=CME_Eq167=FUT10=250 \| 2020-03-12 21:39:46.775 Supported exchange: CME_Eq (CME Equity Futures) \| 2020-03-12 21:39:46.775 CTS FIX (Recv) >> 8=FIX.4.29=15535=d34=6949=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CFE207=CBOE_CFE167=FUT10=157 \| 2020-03-12 21:39:46.775 Supported exchange: CBOE_CFE (CFE) \| 2020-03-12 21:39:46.775 CTS FIX (Recv) >> 8=FIX.4.29=17235=d34=7049=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX NatGas Options207=CME_NGOp167=OPT10=007 \| 2020-03-12 21:39:46.775 Supported exchange: CME_NGOp (NYMEX NatGas Options) \| 2020-03-12 21:39:46.775 CTS FIX (Recv) >> 8=FIX.4.29=16335=d34=7149=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Futures207=CME_NY167=FUT10=251 \| 2020-03-12 21:39:46.775 Supported exchange: CME_NY (NYMEX Futures) \| 2020-03-12 21:39:46.775 CTS FIX (Recv) >> 8=FIX.4.29=18035=d34=7249=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=CME Foreign Exchange Options207=CME_FoOp167=OPT10=059 \| 2020-03-12 21:39:46.775 Supported exchange: CME_FoOp (CME Foreign Exchange Options) \| 2020-03-12 21:39:46.775 CTS FIX (Recv) >> 8=FIX.4.29=18135=d34=7349=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=NYMEX Refined Products Futures207=CME_REF167=FUT10=132 \| 2020-03-12 21:39:46.780 Supported exchange: CME_REF (NYMEX Refined Products Futures) \| 2020-03-12 21:39:46.780 CTS FIX (Recv) >> 8=FIX.4.29=16735=d34=7449=89556=SierraChart50=T4FIX52=20200312-21:39:48.090320=E7816101322=sd-3/12/2020 4:39:48 PM323=4911=7255=107=LME Index Futures207=LME_IN167=FUT10=096 \| 2020-03-12 21:39:46.780 Supported exchange: LME_IN (LME Index Futures) \| 2020-03-12 21:39:46.780 CTS FIX (Recv) >> 8=FIX.4.29=23635=BA34=7549=89556=SierraChart50=T4FIX52=20200312-21:39:51.278908=cr-637196279912788744909=7816100910=2911=1912=Y1=C1811453=1448=81D290E6-7E44-4D82-A7A4-FE0295D6A13F136=1137=0899=0900=0901=0921=1073.8153=0 0 0854=310=035 \| 2020-03-12 21:39:49.794 CTS T4 FIX \| Received 'Account Update/Balance Data' collateral report. \| 2020-03-12 21:39:49.794 CTS T4 FIX \| Requesting Open Orders for account: C18. Request ID: 7816103 \| 2020-03-12 21:39:51.438 CTS FIX (Send) << 8=FIX.4.29=11835=AF49=SierraChart56=89534=552=20200312-21:39:51.438584=7816103585=75000=1011=C181160=20200312-21:39:51.00010=143 \| 2020-03-12 21:39:51.438 CTS FIX (Recv) >> 8=FIX.4.29=31235=834=7649=89556=SierraChart50=T4FIX52=20200312-21:39:52.99697=Y1=C181111=17=27588263-750C-498A-BB3D-5D54D9030836_0_I150=I39=U48=55=207=59=054=0167=NONE38=040=058=Order Status Unknown. Account must be subscribed or Order not in book912=Y60=20200312-21:39:51.00021=1204=0584=781610310=084 \| 2020-03-12 21:39:51.514 CTS T4 FIX \| No open orders for account C1811 \| 2020-03-12 21:39:51.514 CTS T4 FIX \| Requesting historical Fills for account: C18. Request ID: 7816104 \| 2020-03-12 21:40:01.444 CTS FIX (Send) << 8=FIX.4.29=14935=BB49=SierraChart56=89534=752=20200312-21:40:01.444909=7816104263=0725=0453=1448=81D290E6-7E44-4D82-A7A4-FE0295D6A13F452=24938=1896=1110=026 \| 2020-03-12 21:40:01.444 CTS FIX (Recv) >> 8=FIX.4.29=20435=BA34=7849=89556=SierraChart50=T4FIX52=20200312-21:40:03.022908=cr-637196280030220733909=7816104911=0912=Y1=81D290E6-7E44-4D82-A7A4-FE0295D6A13F58=No results for request: account-fills854=110=176 \| 2020-03-12 21:40:01.542 CTS T4 FIX \| Received Account List collateral report. \| 2020-03-12 21:40:01.542 CTS T4 FIX \| Server provided no historical order fills for account 81D290E6-7E44-4D82-A7A4-FE0295D6A13F \| 2020-03-12 21:40:01.542

[2020-03-12 21:59:50] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You do have a successful connection to CTS. But you are using the wrong symbols. Translate them with this command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-12 21:59:59

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