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Date/Time: Mon, 29 Apr 2024 14:17:00 +0000



cannot connect to transact

View Count: 478

[2020-03-02 16:15:54]
User_1234567 - Posts: 3
starting last week i am unable to conneect at all to transact.

I had no issues before last week
imageconnect issue.PNG / V - Attached On 2020-03-02 16:05:24 UTC - Size: 266.9 KB - 201 views
Attachment Deleted.
[2020-03-02 22:08:10]
Sierra Chart Engineering - Posts: 104368
We see Sierra Chart is in a not responding state. Run Sierra Chart in Safe Mode:
Sierra Chart - Software Login Instructions: Using Safe Mode

Also refer to this help topic for other items to check if you still have a problem:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often

However, absolutely run Sierra Chart in safe mode. This is mandatory to rule out custom studies as a problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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