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Real time date not in real time

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[2020-02-28 18:39:33] #1 [Go To First Post]
User865492 - Posts: 19
I recently purchased your Denali real time subscription. The only problem is that I'm not getting real time. I'm getting delayed time. How do I fix this. Thanks, Hector

[2020-02-28 18:44:45] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-28 20:38:08] #3 [Go To First Post]
User865492 - Posts: 19
I don't I wanted to use the denali for the 42.00 per month for real time date

[2020-02-28 20:46:36] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay we see. We apologize for not looking at the particular exchange that you have activated more closely. Could you please follow the instructions below so we can examine the log and see what the issue is: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-28 21:01:42] #5 [Go To First Post]
User865492 - Posts: 19
Software version: 2057 64-bit \| 2020-02-28 14:56:41.056 Usage end date: 2020-03-16 \| 2020-02-28 14:56:41.056 Enabled for: Sierra Chart Historical Data Service. \| 2020-02-28 14:56:41.056 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-02-28 14:56:41.056 Enabled for exchange2: CME \| 2020-02-28 14:56:41.056 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-02-28 14:56:41.056 Current selected Data/Trading service: SC Data - All Services \| 2020-02-28 14:56:41.056 Custom symbol settings values: enabled \| 2020-02-28 14:56:41.056 Chart Update Interval: 500 \| 2020-02-28 14:56:41.056 Intraday Data Storage Time Unit: 0 \| 2020-02-28 14:56:41.056 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-02-28 14:56:41.056 2020-02-28 14:56:41 Local computer time \| 2020-02-28 14:56:41.056 2020-02-28 20:56:41 Local computer time in UTC \| 2020-02-28 14:56:41.056 2020-02-28 14:56:41 Local computer time in SC Time Zone \| 2020-02-28 14:56:41.056 2020-02-28 17:02:06 Server time in UTC \| 2020-02-28 14:56:41.057 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2020-02-28 14:56:41.057 Program path: C:\SierraChart\ \| 2020-02-28 14:56:41.057 Data Files path: C:\SierraChart\Data\ \| 2020-02-28 14:56:41.057 OS Version Number: 10.0 \| 2020-02-28 14:56:41.057 Locale Setting: C \| 2020-02-28 14:56:41.057 DLLs: MAutoFloorCeiling.dll, MAutoFloorCeiling_64.dll, MBidAskOscillator.dll, MBidAskOscillator_64.dll, MBoxChart.dll, MBoxChart_64.dll, MBoxHistogram.dll, MBoxHistogram_64.dll, MCumulativeDelta.dll, MCumulativeDelta_64.dll, MGannSwing.dll, MGannSwing_64.dll, MPace.dll, MPace_64.dll, MWaveChart.dll, MWaveChart_64.dll, MWaveHistogram.dll, MWaveHistogram_64.dll \| 2020-02-28 14:56:41.057 File >> Disconnect selected. \| 2020-02-28 14:59:13.139 DTC Client socket (2) \| CloseSocket call. \| 2020-02-28 14:59:13.219 DTC Client socket (2) \| 2478 bytes remaining in receive buffer when socket closed. \| 2020-02-28 14:59:13.219 SC Data - All Services \| Disconnected from the server. \| 2020-02-28 14:59:13.219 SC Data - All Services \| Disconnected. \| 2020-02-28 14:59:13.219 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-02-28 14:59:13.219 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2020-02-28 14:59:13.319 DTC Client socket (2) \| Closed. \| 2020-02-28 14:59:13.319 SC Data - All Services \| Connected to data server. \| 2020-02-28 14:59:32.880 Triggering next historical data download in queue. \| 2020-02-28 14:59:32.880 Triggering next historical data download in queue. \| 2020-02-28 14:59:32.880 Triggering next historical data download in queue. \| 2020-02-28 14:59:32.880 Triggering next historical data download in queue. \| 2020-02-28 14:59:32.880 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2020-02-28 14:59:32.880 Using SC exchange feed2. Symbol: ES?## \| 2020-02-28 14:59:33.027 Mapping ESH20 to ESH20. Service code: cme \| 2020-02-28 14:59:33.027 SC Data - All Services \| Starting real-time market data updates for: ESH20 (ESH20). ID: 1 Service code: cme \| 2020-02-28 14:59:33.028 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 10048 \| 2020-02-28 14:59:33.028 SC Data - All Services \| Requesting security definition data for: ESH20 (ESH20). ID: 1 \| 2020-02-28 14:59:33.028 Using SC exchange feed2. Symbol: ES?## \| 2020-02-28 14:59:33.028 Added historical Intraday data request for ESH20 to the queue. \| 2020-02-28 14:59:33.028 Intraday data recording state for symbol ESH20 is set to download 'Pending'. \| 2020-02-28 14:59:33.028 Triggering next historical data download in queue. \| 2020-02-28 14:59:33.028 DTC Client socket (1) \| Creating socket. \| 2020-02-28 14:59:33.028 DTC Client socket (1) \| Connecting to IP: 216.1.90.130. \| 2020-02-28 14:59:33.028 Delaying start of download for ESH20 \| 2020-02-28 14:59:33.067 SC Data - All Services \| Connected to server. \| 2020-02-28 14:59:33.136 SC Data - All Services \| Starting socket receive thread. \| 2020-02-28 14:59:33.136 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2020-02-28 14:59:33.136 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2020-02-28 14:59:33.199 SC Data - All Services \| Sending logon request message. \| 2020-02-28 14:59:33.199 SC Data - All Services \| Received logon response. \| 2020-02-28 14:59:33.734 SC Data - All Services \| Server Name: SC Realtime Server. \| 2020-02-28 14:59:33.734 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2020-02-28 14:59:33.734 SC Data - All Services \| Successfully connected. \| 2020-02-28 14:59:33.734 SC Data - All Services \| Trading is not supported. \| 2020-02-28 14:59:33.734 SC Data - All Services \| Restarting real-time data updates for symbol: ESH20 -> ESH20 \| 2020-02-28 14:59:33.734 SC Data - All Services \| Received security definition for symbol ESH20 \| 2020-02-28 14:59:33.796 HD Request # 4 \| Downloading Intraday chart data for ESH20 to the file ESH20.scid. Service: cme \| 2020-02-28 14:59:38.479 HD Request # 4 \| Download start date-time: 2020-02-28 14:59:08.000 \| 2020-02-28 14:59:38.480 HD Request # 4 \| Using server: ds21.sierracharts.com port 10149 \| 2020-02-28 14:59:38.480 Socket (2) \| Creating socket. \| 2020-02-28 14:59:38.481 Socket (2) \| Connecting to IP: 216.1.90.129. \| 2020-02-28 14:59:38.481 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2020-02-28 14:59:38.580 HD Request # 4 \| Sending historical data logon request message. \| 2020-02-28 14:59:38.580 HD Request # 4 \| Requesting Intraday data. Start date-time: 2020-02-28 14:59:08. Record interval: 0. Symbol: ESH20 \| 2020-02-28 14:59:39.080 HD Request # 4 \| Decompressing data. \| 2020-02-28 14:59:39.121 HD Request # 4 \| Receiving Intraday data for ESH20 starting at 2020-02-28 14:59:08 \| 2020-02-28 14:59:39.234 Socket (2) \| CloseSocket call. \| 2020-02-28 14:59:39.235 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-02-28 14:59:39.235 Historical data download thread signaled to stop. \| 2020-02-28 14:59:39.235 HD Request # 4 \| Timestamp of first Intraday data file record written: 2020-02-28 14:59:08 \| 2020-02-28 14:59:39.236 HD Request # 4 \| Received 8587 records from 2020-02-28 14:59:08.000 to 2020-02-28 14:59:31.142 (23.1 seconds) and wrote 8354 records for ESH20 \| 2020-02-28 14:59:39.236 Added 1235 Time and Sales records to Intraday data file for ESH20 after download. \| 2020-02-28 14:59:39.241 HD Request # 4 \| Completion time: 0s \| 2020-02-28 14:59:39.246 HD Request # 4 \| Intraday data download complete for ESH20. Unique request ID: 4 \| 2020-02-28 14:59:39.246 Removing historical data download ID 4. \| 2020-02-28 14:59:39.246 Real-time Intraday chart data file updates started for ESH20 \| 2020-02-28 14:59:39.246 Intraday chart data file opened for ESH20 \| 2020-02-28 14:59:39.246 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2020-02-28 14:59:39.246 Triggering next historical data download in queue. \| 2020-02-28 14:59:39.246 Socket (2) \| Socket gracefully closed by remote side. \| 2020-02-28 14:59:39.280 Socket (2) \| Closed. \| 2020-02-28 14:59:39.280 Opened cached Intraday file: C:\SierraChart\Data\ESH20.scid \| 2020-02-28 14:59:43.688

[2020-03-01 01:16:53] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This message log does not show any indication of why there is a problem. If you are not receiving the real-time data Sunday evening let us know and we will do a remote assistance session then to determine why. There really should not be a problem with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-01 04:24:40] #7 [Go To First Post]
User865492 - Posts: 19
ok sir thank you very much because its really concerning.

[2020-03-02 02:49:37] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Are you receiving the real-time data now for the ES futures ? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 02:49:55

[2020-03-02 02:53:32] #9 [Go To First Post]
User865492 - Posts: 19
yes sir and thank you very much. don't know what was happening but it's working now. you are very nice and thanks for checking with me. thanks hector

[2020-03-02 02:54:46] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
That is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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