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Sierra Charts slow to respond, charts are lagging behind my DOM with Infinity Futures???

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[2020-02-28 14:53:33] #1 [Go To First Post]
User707404 - Posts: 34
Sierra Charts slow to respond, charts are lagging behind my DOM with Infinity Futures??? Need to resolve this issue.

[2020-02-28 18:17:17] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this thread about this: Connection issues Other users using the Transact data feed are having similar issues. If you are referring to a problem where the Sierra Chart user interface is nonresponsive at times, then refer to help topic 30: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-28 18:18:28

[2020-02-29 00:29:35] #3 [Go To First Post]
User707404 - Posts: 34
If I change data providers to Denali....what does that mean to me operationally? Will I still be using Infinity Futures to log into Sierra and will I still be using the Infinity Futures DOM? Or if I change to Denali will everything change and I will no longer be involved with Infinity Futures or just the new data service will change? I am not very technical and this software change disussion is confusing. Does Sierra Charts support provide help with installing a new data service? Thanks.

[2020-02-29 00:52:53] #4 [Go To First Post]
User707404 - Posts: 34
I am a day trader so I need real time data, but I only trade ES, CL, GC, YM and RTY.

[2020-03-01 03:17:34] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Will I still be using Infinity Futures to log into Sierra and will I still be using the Infinity Futures DOM? Yes this will be the case but wait until we make the Denali Exchange Data Feed directly available for your Sierra Chart account that you get through Infinity/Transact. We should have that done in a couple of days. Once we have the above complete, then it is just a matter of activating the Denali data feed and that is all. We can help you with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-01 03:17:47

[2020-03-01 12:39:17] #6 [Go To First Post]
User707404 - Posts: 34
Thank you. Please let me know when the Denali Exchange Data Feed is available for my account. Just to confirm I will still be able to use the Infinity DOM to place my trades? Have a great weekend....Thanks again.

[2020-03-02 01:06:47] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We expect this to become available Monday evening. ust to confirm I will still be able to use the Infinity DOM to place my trades? Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-02 01:21:52] #8 [Go To First Post]
User707404 - Posts: 34
Thank you for the update.

[2020-03-03 14:03:39] #9 [Go To First Post]
User707404 - Posts: 34
How are you coming along with activating Denali Exchange Data? Thanks.

[2020-03-03 17:43:36] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now available. Would you like us to do this for you? There is not going to be any cost this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-03 17:49:56] #11 [Go To First Post]
SC Support - Posts: 1797
Hi User707404, can you complete the Denali Market Data Agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Please include your Futures Trading Account Information for your TransAct Account in the Uniform Market Data Subscriber Agreement. Thank you Documentation for Denali: Denali Exchange Data Feed

[2020-03-03 19:43:15] #12 [Go To First Post]
SC Support - Posts: 1797
Hi User707404, we have dropped you an email.

[2020-03-04 19:30:45] #13 [Go To First Post]
User707404 - Posts: 34
I downloaded the new pre-release version 2061. It seems to be working well. I will be giving it a test for a few days before I make my final decision. Thank you for your help and follow up in this matter, I will let you know if I want to still move forward with Denali. Robert

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