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Direct MessagesDate/Time: Sun, 28 Apr 2024 18:06:32 +0000
Unable to still resolve my sierra unresponsive issue.
View Count: 618
| [2020-02-13 12:14:35] |
| Karl Fraser - Posts: 27 |
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Hi, Yes I did the usual restart etc. You asked me to check option for, Use Open GL. This has never been enabled I looked & the check box is unticked. I have removed a no of charts & this hasn't changed anything?. I have looked at the help topic list & I will be honest I'd potentially like some remote help by you on this one as I'm getting nowhere on my own here & I do need this issue solving, please help.
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| [2020-02-13 17:41:04] |
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You have to go through a step-by-step procedure, by removing studies one by one and charts one by one and see where the problem is. And also remove Chart Drawings through Tools >> Manage Chart Drawings Window. This is not something we provide remote assistance for. You can make a copy of the Chartbook which is in the Data Files Folder before making these changes so you can go back to the original one if needed: General Settings Window: Data Files Folder (Global Settings >> General Settings >> Paths >> Files and Folder Paths) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-13 17:45:05
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| [2020-02-13 20:11:15] |
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And another thing is to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Also use multiple instances: Using DTC Server for Data and Trading in Another Sierra Chart Instance We will put together a step-by-step procedure section to explain what to do. But this is basically a process of elimination and distributing processing load. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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