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Date/Time: Fri, 28 Feb 2020 15:08:08 +0000



Am connected but charts not updating.

[2020-01-22 16:03:55]
JayShea - Posts: 76 | Ending Date: 2020-05-21
Thanks
JD

Reading Internal Order ID file. | 2020-01-22 10:47:42.864
Reading Trade Orders file. | 2020-01-22 10:47:43.117
Reading Trade Positions file. | 2020-01-22 10:47:43.123
Reading Account Balance file. | 2020-01-22 10:47:43.127
UDPListener (1384). Port 22903 | Listening on UDP port 22903. | 2020-01-22 10:47:43.150
Software version: 2036 64-bit | 2020-01-22 10:47:43.151
Usage end date: 2020-02-04 | 2020-01-22 10:47:43.151
Enabled for: Sierra Chart Historical Data Service. | 2020-01-22 10:47:43.151
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-22 10:47:43.151
Current selected Data/Trading service: GAIN Capital/OEC | 2020-01-22 10:47:43.151
Custom symbol settings values: disabled | 2020-01-22 10:47:43.151
Chart Update Interval: 500 | 2020-01-22 10:47:43.151
Intraday Data Storage Time Unit: 0 | 2020-01-22 10:47:43.151
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-22 10:47:43.151
2020-01-22 07:47:43 Local computer time | 2020-01-22 10:47:43.151
2020-01-22 15:47:43 Local computer time in UTC | 2020-01-22 10:47:43.151
2020-01-22 10:47:43 Local computer time in SC Time Zone | 2020-01-22 10:47:43.151
2020-01-22 15:47:43 Server time in UTC | 2020-01-22 10:47:43.151
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-22 10:47:43.151
Program path: C:\SierraChart2\ | 2020-01-22 10:47:43.151
Data Files path: C:\SierraChart2\Data\ | 2020-01-22 10:47:43.151
OS Version Number: 10.0 | 2020-01-22 10:47:43.151
Locale Setting: C | 2020-01-22 10:47:43.151
DLLs: AugenSpikes.dll, BetterRenko.dll, bm_dn5i.dll, BrettJohnsonsStandardToolKit.dll, CCILinReg.dll, ECIVwapV1.2.dll, HTrading.dll, JDS_Vegas_0.dll, JDS_Vegas_0_64.dll, OCInsideBar.dll, PRC_Hurst.dll, RelativeVolume2.dll, Rodrigue.dll, RSITrend.dll, SCMisc.dll, SpudfyreStoch.dll, StudyHighLow.dll, StudySlopeBands.dll, SuperDuperTrendStop.dll, SuperTrendColorBG.dll, Trading_BrettJohnsonsMultiFunctionTrailingStop.dll, Trading_BrettsMultiFunctionTrailingStop.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-01-22 10:47:43.201

Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. | 2020-01-22 10:47:43.218
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-01-22 10:47:43.254
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-01-22 10:47:43.446
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-01-22 10:47:43.446
Received 5 login tokens. | 2020-01-22 10:47:43.910
Symbol settings MD5 received. Request ID: 1. | 2020-01-22 10:47:44.109
Symbol settings are up-to-date for oec. | 2020-01-22 10:47:44.109
Files to Open on Start up | Opening file: VT Flex-Tic-CCI.Cht | 2020-01-22 10:47:47.016
Using SC exchange feed2. Symbol: NQ?## | 2020-01-22 10:47:47.255
NQH20 5.00 Range #1 | Reloading chart. | 2020-01-22 10:47:47.256
Using SC exchange feed2. Symbol: NQ?## | 2020-01-22 10:47:47.296
NQH20 Flex Renko 36-18-18 #2 | Reloading chart. | 2020-01-22 10:47:47.297
Using SC exchange feed2. Symbol: NQ?## | 2020-01-22 10:47:47.317
NQH20 Renko 35t #3 | Reloading chart. | 2020-01-22 10:47:47.318
Using SC exchange feed2. Symbol: NQ?## | 2020-01-22 10:47:47.338
NQH20 Flex Renko 36-18-18 #4 | Reloading chart. | 2020-01-22 10:47:47.339
Using SC exchange feed2. Symbol: NQ?## | 2020-01-22 10:47:47.751
Using SC exchange feed2. Symbol: NQ?## | 2020-01-22 10:47:47.751
Starting DelayedDownloadMonitoringTimer | 2020-01-22 10:47:47.751
Starting HDTimeoutTimer | 2020-01-22 10:47:47.751
Added historical Intraday data request for NQH20 to the queue. | 2020-01-22 10:47:47.751
Intraday data recording state for symbol NQH20 is set to download 'Pending'. | 2020-01-22 10:47:47.751
Triggering next historical data download in queue. | 2020-01-22 10:47:47.751
HD Request # 1 | Downloading Intraday chart data for NQH20 to the file NQH20.scid. Service: oec | 2020-01-22 10:47:47.751
HD Request # 1 | Download start date-time: 2020-01-22 04:13:10.000 | 2020-01-22 10:47:47.752
HD Request # 1 | Using server: ds4.sierracharts.com port 10149 | 2020-01-22 10:47:47.752
Socket (1) | Creating socket. | 2020-01-22 10:47:47.799
Socket (1) | Connecting to IP: 192.81.56.146. | 2020-01-22 10:47:47.799
HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-01-22 10:47:47.982
HD Request # 1 | Sending historical data logon request message. | 2020-01-22 10:47:47.982
HD Request # 1 | Requesting Intraday data. Start date-time: 2020-01-22 04:13:10. Record interval: 0. Symbol: NQH20 | 2020-01-22 10:47:48.577
HD Request # 1 | Decompressing data. | 2020-01-22 10:47:48.650
Socket (1) | CloseSocket call. | 2020-01-22 10:47:48.650
HD Request # 1 | Historical data for NQH20 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-01-22 10:47:48.650
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-22 10:47:48.650
Historical data download thread signaled to stop. | 2020-01-22 10:47:48.650
HD Request # 1 | Received 1 record from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for NQH20 | 2020-01-22 10:47:48.650
HD Request # 1 | Completion time: 0s | 2020-01-22 10:47:48.651
HD Request # 1 | Intraday data download complete for NQH20. Unique request ID: 1 | 2020-01-22 10:47:48.651
Removing historical data download ID 1. | 2020-01-22 10:47:48.651

Triggering next historical data download in queue. | 2020-01-22 10:47:48.651
Socket (1) | Socket gracefully closed by remote side. | 2020-01-22 10:47:48.731
Socket (1) | Closed. | 2020-01-22 10:47:48.731

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2020-01-22 10:47:49.360
GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2020-01-22 10:47:49.387
GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2020-01-22 10:47:49.388
GAIN Capital FIX Trading: Connected to FIX server. | 2020-01-22 10:47:49.466
GAIN Capital FIX Trading | Sending the Logon message. LocalCompID=JSchaefer1606 | 2020-01-22 10:47:49.657
GAIN Capital FIX Trading | Connected to trading server. | 2020-01-22 10:47:49.908
GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2020-01-22 10:47:49.908
GAIN Capital FAST Data socket (2) | Creating socket. | 2020-01-22 10:47:49.908
GAIN Capital FAST Data socket (2) | Connecting to IP: 64.94.37.222. | 2020-01-22 10:47:49.909
GAIN Capital FAST Data: Sent the Hello message. | 2020-01-22 10:47:49.973
GAIN Capital FAST Data: Sent the Logon message. | 2020-01-22 10:47:50.044
GAIN Capital/OEC | Connected to data and trading server. | 2020-01-22 10:47:50.150
Triggering next historical data download in queue. | 2020-01-22 10:47:50.150
Triggering next historical data download in queue. | 2020-01-22 10:47:50.150
Triggering next historical data download in queue. | 2020-01-22 10:47:50.150
Triggering next historical data download in queue. | 2020-01-22 10:47:50.150
Using SC exchange feed2. Symbol: NQ?## | 2020-01-22 10:47:50.282
GAIN Capital/OEC | Starting real-time market data updates for: NQH20. ID: 1 Service code: oec | 2020-01-22 10:47:50.282
GAIN Capital/OEC | Requesting security definition data for: NQH20. ID: 1 | 2020-01-22 10:47:50.282
Using SC exchange feed2. Symbol: NQ?## | 2020-01-22 10:47:50.282
Added historical Intraday data request for NQH20 to the queue. | 2020-01-22 10:47:50.282
Intraday data recording state for symbol NQH20 is set to download 'Pending'. | 2020-01-22 10:47:50.282
Triggering next historical data download in queue. | 2020-01-22 10:47:50.282
Delaying start of download for NQH20 | 2020-01-22 10:47:50.282
NQH20 5.00 Range #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-01-22 10:47:50.584
NQH20 Flex Renko 36-18-18 #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-01-22 10:47:56.510
Chart #4 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:47:58.137
NQH20 Renko 35t #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-01-22 10:47:58.144
Chart #2 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:47:58.597
Chart #3 has tagged chart #2 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:47:58.655
HD Request # 2 | Downloading Intraday chart data for NQH20 to the file NQH20.scid. Service: oec | 2020-01-22 10:47:58.774
HD Request # 2 | Download start date-time: 2020-01-22 04:13:10.000 | 2020-01-22 10:47:58.774
HD Request # 2 | Using server: ds3.sierracharts.com port 10150 | 2020-01-22 10:47:58.774
Socket (3) | Creating socket. | 2020-01-22 10:47:58.804
Socket (3) | Connecting to IP: 65.182.172.42. | 2020-01-22 10:47:58.804
NQH20 5.00 Range #1 | Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:47:58.818
HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-01-22 10:47:58.976
HD Request # 2 | Sending historical data logon request message. | 2020-01-22 10:47:58.976
HD Request # 2 | Requesting Intraday data. Start date-time: 2020-01-22 04:13:10. Record interval: 0. Symbol: NQH20 | 2020-01-22 10:47:59.047
HD Request # 2 | Decompressing data. | 2020-01-22 10:47:59.117
HD Request # 2 | Receiving Intraday data for NQH20 starting at 2020-01-22 04:13:10 | 2020-01-22 10:47:59.385
Socket (3) | CloseSocket call. | 2020-01-22 10:47:59.387
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-22 10:47:59.387
Socket (3) | Socket gracefully closed by remote side. | 2020-01-22 10:47:59.464
Socket (3) | Closed. | 2020-01-22 10:47:59.464
Historical data download thread signaled to stop. | 2020-01-22 10:47:59.918
HD Request # 2 | Timestamp of first Intraday data file record written: 2020-01-22 04:13:14 | 2020-01-22 10:47:59.918
HD Request # 2 | Received 13698 records from 2020-01-22 04:13:10.000 to 2020-01-22 06:31:20.002 (2.3 hours) and wrote 13694 records for NQH20 | 2020-01-22 10:47:59.919
Added 79 Time and Sales records to Intraday data file for NQH20 after download. | 2020-01-22 10:47:59.924
HD Request # 2 | Completion time: 1s | 2020-01-22 10:47:59.927
HD Request # 2 | Intraday data download complete for NQH20. Unique request ID: 2 | 2020-01-22 10:47:59.927
Removing historical data download ID 2. | 2020-01-22 10:47:59.927
Real-time Intraday chart data file updates started for NQH20 | 2020-01-22 10:47:59.927
Intraday chart data file opened for NQH20 | 2020-01-22 10:47:59.927

Triggering next historical data download in queue. | 2020-01-22 10:47:59.927
NQH20 Flex Renko 36-18-18 #2 | Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:47:59.973
Chart #2 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:48:00.010
Chart #4 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:48:00.077
Chart #3 has tagged chart #2 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:48:00.112
NQH20 5.00 Range #1 | Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:48:00.147
GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2020-01-22 10:48:00.500
NQH20 Flex Renko 36-18-18 #2 | Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:48:00.505
Chart #2 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:48:00.534
NQH20 5.00 Range #1 | Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht | 2020-01-22 10:48:00.544
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. | 2020-01-22 10:56:41.323
The message log has been sent to support. | 2020-01-22 10:56:41.323
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 46.4.97.203. | 2020-01-22 10:56:41.323
Sending of the Message Log is completed. The response was saved to C:\SierraChart2\Data\MessageLogAnalysis.htm | 2020-01-22 10:56:42.392
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | CloseSocket call. | 2020-01-22 10:56:42.641
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. | 2020-01-22 10:56:42.641
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. | 2020-01-22 10:56:42.808
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Closed. | 2020-01-22 10:56:42.808
Successfully moved C:\SierraChart2\Data\EMAx3 SS R1.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 10:59:50.928
Successfully moved C:\SierraChart2\Data\Vegas Trade auto v1c.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 10:59:51.855
Successfully moved C:\SierraChart2\Data\CCI-6.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 10:59:52.451
Successfully moved C:\SierraChart2\Data\Long Flex Change R1.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 10:59:52.695
Successfully moved C:\SierraChart2\Data\Tick-Flex PA Sigs R4.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 10:59:52.989
Successfully moved C:\SierraChart2\Data\EMAx3 SS R1.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 10:59:58.339
Successfully moved C:\SierraChart2\Data\Vegas Trade auto v1c.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 10:59:59.260
Successfully moved C:\SierraChart2\Data\CCI-6.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 10:59:59.850
Successfully moved C:\SierraChart2\Data\Long Flex Change R1.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 11:00:00.106
Successfully moved C:\SierraChart2\Data\Tick-Flex PA Sigs R4.scss.temp file to the folder C:\SierraChart2\Data\ | 2020-01-22 11:00:00.407
[2020-01-22 16:21:12]
Sierra_Chart_Engineering - Posts: 537 | Ending Date: 2020-11-26
Gain Capital has a serious ongoing problem with their market data feed:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48373

As a solution to the problem what we are doing is providing users at no cost for the next two months, the Denali exchange data feed:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

The cost of exchange fees still has to be paid but if you are a new user of this feed, those fees are free until the end of the month.

We will go through the process to set this feed up for you. The first thing is we are sending you an email, at the email address on your Sierra Chart account, with links to agreements that need to be completed. Complete those and let us know when done.

Let us know if you require market depth data or not within Sierra Chart so we can activate the appropriate exchange.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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