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Date/Time: Sat, 20 Apr 2024 12:24:43 +0000

How to Post a Message for Support

Post From: Am connected but charts not updating.

[2020-01-22 16:03:55] Link To Thread - Link To Post [Go To First Post]
JayShea - Posts: 92
Thanks JD Reading Internal Order ID file. \| 2020-01-22 10:47:42.864 Reading Trade Orders file. \| 2020-01-22 10:47:43.117 Reading Trade Positions file. \| 2020-01-22 10:47:43.123 Reading Account Balance file. \| 2020-01-22 10:47:43.127 UDPListener (1384). Port 22903 \| Listening on UDP port 22903. \| 2020-01-22 10:47:43.150 Software version: 2036 64-bit \| 2020-01-22 10:47:43.151 Usage end date: 2020-02-04 \| 2020-01-22 10:47:43.151 Enabled for: Sierra Chart Historical Data Service. \| 2020-01-22 10:47:43.151 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-01-22 10:47:43.151 Current selected Data/Trading service: GAIN Capital/OEC \| 2020-01-22 10:47:43.151 Custom symbol settings values: disabled \| 2020-01-22 10:47:43.151 Chart Update Interval: 500 \| 2020-01-22 10:47:43.151 Intraday Data Storage Time Unit: 0 \| 2020-01-22 10:47:43.151 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-01-22 10:47:43.151 2020-01-22 07:47:43 Local computer time \| 2020-01-22 10:47:43.151 2020-01-22 15:47:43 Local computer time in UTC \| 2020-01-22 10:47:43.151 2020-01-22 10:47:43 Local computer time in SC Time Zone \| 2020-01-22 10:47:43.151 2020-01-22 15:47:43 Server time in UTC \| 2020-01-22 10:47:43.151 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-01-22 10:47:43.151 Program path: C:\SierraChart2\ \| 2020-01-22 10:47:43.151 Data Files path: C:\SierraChart2\Data\ \| 2020-01-22 10:47:43.151 OS Version Number: 10.0 \| 2020-01-22 10:47:43.151 Locale Setting: C \| 2020-01-22 10:47:43.151 DLLs: AugenSpikes.dll, BetterRenko.dll, bm_dn5i.dll, BrettJohnsonsStandardToolKit.dll, CCILinReg.dll, ECIVwapV1.2.dll, HTrading.dll, JDS_Vegas_0.dll, JDS_Vegas_0_64.dll, OCInsideBar.dll, PRC_Hurst.dll, RelativeVolume2.dll, Rodrigue.dll, RSITrend.dll, SCMisc.dll, SpudfyreStoch.dll, StudyHighLow.dll, StudySlopeBands.dll, SuperDuperTrendStop.dll, SuperTrendColorBG.dll, Trading_BrettJohnsonsMultiFunctionTrailingStop.dll, Trading_BrettsMultiFunctionTrailingStop.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-01-22 10:47:43.201 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. \| 2020-01-22 10:47:43.218 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-01-22 10:47:43.254 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-01-22 10:47:43.446 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-01-22 10:47:43.446 Received 5 login tokens. \| 2020-01-22 10:47:43.910 Symbol settings MD5 received. Request ID: 1. \| 2020-01-22 10:47:44.109 Symbol settings are up-to-date for oec. \| 2020-01-22 10:47:44.109 Files to Open on Start up \| Opening file: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:47.016 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.255 NQH20 5.00 Range #1 \| Reloading chart. \| 2020-01-22 10:47:47.256 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.296 NQH20 Flex Renko 36-18-18 #2 \| Reloading chart. \| 2020-01-22 10:47:47.297 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.317 NQH20 Renko 35t #3 \| Reloading chart. \| 2020-01-22 10:47:47.318 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.338 NQH20 Flex Renko 36-18-18 #4 \| Reloading chart. \| 2020-01-22 10:47:47.339 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.751 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.751 Starting DelayedDownloadMonitoringTimer \| 2020-01-22 10:47:47.751 Starting HDTimeoutTimer \| 2020-01-22 10:47:47.751 Added historical Intraday data request for NQH20 to the queue. \| 2020-01-22 10:47:47.751 Intraday data recording state for symbol NQH20 is set to download 'Pending'. \| 2020-01-22 10:47:47.751 Triggering next historical data download in queue. \| 2020-01-22 10:47:47.751 HD Request # 1 \| Downloading Intraday chart data for NQH20 to the file NQH20.scid. Service: oec \| 2020-01-22 10:47:47.751 HD Request # 1 \| Download start date-time: 2020-01-22 04:13:10.000 \| 2020-01-22 10:47:47.752 HD Request # 1 \| Using server: ds4.sierracharts.com port 10149 \| 2020-01-22 10:47:47.752 Socket (1) \| Creating socket. \| 2020-01-22 10:47:47.799 Socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-01-22 10:47:47.799 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2020-01-22 10:47:47.982 HD Request # 1 \| Sending historical data logon request message. \| 2020-01-22 10:47:47.982 HD Request # 1 \| Requesting Intraday data. Start date-time: 2020-01-22 04:13:10. Record interval: 0. Symbol: NQH20 \| 2020-01-22 10:47:48.577 HD Request # 1 \| Decompressing data. \| 2020-01-22 10:47:48.650 Socket (1) \| CloseSocket call. \| 2020-01-22 10:47:48.650 HD Request # 1 \| Historical data for NQH20 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2020-01-22 10:47:48.650 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-01-22 10:47:48.650 Historical data download thread signaled to stop. \| 2020-01-22 10:47:48.650 HD Request # 1 \| Received 1 record from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for NQH20 \| 2020-01-22 10:47:48.650 HD Request # 1 \| Completion time: 0s \| 2020-01-22 10:47:48.651 HD Request # 1 \| Intraday data download complete for NQH20. Unique request ID: 1 \| 2020-01-22 10:47:48.651 Removing historical data download ID 1. \| 2020-01-22 10:47:48.651 Triggering next historical data download in queue. \| 2020-01-22 10:47:48.651 Socket (1) \| Socket gracefully closed by remote side. \| 2020-01-22 10:47:48.731 Socket (1) \| Closed. \| 2020-01-22 10:47:48.731 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2020-01-22 10:47:49.360 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2020-01-22 10:47:49.387 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 64.94.37.222. \| 2020-01-22 10:47:49.388 GAIN Capital FIX Trading: Connected to FIX server. \| 2020-01-22 10:47:49.466 GAIN Capital FIX Trading \| Sending the Logon message. LocalCompID=JSchaefer1606 \| 2020-01-22 10:47:49.657 GAIN Capital FIX Trading \| Connected to trading server. \| 2020-01-22 10:47:49.908 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2020-01-22 10:47:49.908 GAIN Capital FAST Data socket (2) \| Creating socket. \| 2020-01-22 10:47:49.908 GAIN Capital FAST Data socket (2) \| Connecting to IP: 64.94.37.222. \| 2020-01-22 10:47:49.909 GAIN Capital FAST Data: Sent the Hello message. \| 2020-01-22 10:47:49.973 GAIN Capital FAST Data: Sent the Logon message. \| 2020-01-22 10:47:50.044 GAIN Capital/OEC \| Connected to data and trading server. \| 2020-01-22 10:47:50.150 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.150 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.150 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.150 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.150 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:50.282 GAIN Capital/OEC \| Starting real-time market data updates for: NQH20. ID: 1 Service code: oec \| 2020-01-22 10:47:50.282 GAIN Capital/OEC \| Requesting security definition data for: NQH20. ID: 1 \| 2020-01-22 10:47:50.282 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:50.282 Added historical Intraday data request for NQH20 to the queue. \| 2020-01-22 10:47:50.282 Intraday data recording state for symbol NQH20 is set to download 'Pending'. \| 2020-01-22 10:47:50.282 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.282 Delaying start of download for NQH20 \| 2020-01-22 10:47:50.282 NQH20 5.00 Range #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-01-22 10:47:50.584 NQH20 Flex Renko 36-18-18 #4 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-01-22 10:47:56.510 Chart #4 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:58.137 NQH20 Renko 35t #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-01-22 10:47:58.144 Chart #2 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:58.597 Chart #3 has tagged chart #2 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:58.655 HD Request # 2 \| Downloading Intraday chart data for NQH20 to the file NQH20.scid. Service: oec \| 2020-01-22 10:47:58.774 HD Request # 2 \| Download start date-time: 2020-01-22 04:13:10.000 \| 2020-01-22 10:47:58.774 HD Request # 2 \| Using server: ds3.sierracharts.com port 10150 \| 2020-01-22 10:47:58.774 Socket (3) \| Creating socket. \| 2020-01-22 10:47:58.804 Socket (3) \| Connecting to IP: 65.182.172.42. \| 2020-01-22 10:47:58.804 NQH20 5.00 Range #1 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:58.818 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2020-01-22 10:47:58.976 HD Request # 2 \| Sending historical data logon request message. \| 2020-01-22 10:47:58.976 HD Request # 2 \| Requesting Intraday data. Start date-time: 2020-01-22 04:13:10. Record interval: 0. Symbol: NQH20 \| 2020-01-22 10:47:59.047 HD Request # 2 \| Decompressing data. \| 2020-01-22 10:47:59.117 HD Request # 2 \| Receiving Intraday data for NQH20 starting at 2020-01-22 04:13:10 \| 2020-01-22 10:47:59.385 Socket (3) \| CloseSocket call. \| 2020-01-22 10:47:59.387 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-01-22 10:47:59.387 Socket (3) \| Socket gracefully closed by remote side. \| 2020-01-22 10:47:59.464 Socket (3) \| Closed. \| 2020-01-22 10:47:59.464 Historical data download thread signaled to stop. \| 2020-01-22 10:47:59.918 HD Request # 2 \| Timestamp of first Intraday data file record written: 2020-01-22 04:13:14 \| 2020-01-22 10:47:59.918 HD Request # 2 \| Received 13698 records from 2020-01-22 04:13:10.000 to 2020-01-22 06:31:20.002 (2.3 hours) and wrote 13694 records for NQH20 \| 2020-01-22 10:47:59.919 Added 79 Time and Sales records to Intraday data file for NQH20 after download. \| 2020-01-22 10:47:59.924 HD Request # 2 \| Completion time: 1s \| 2020-01-22 10:47:59.927 HD Request # 2 \| Intraday data download complete for NQH20. Unique request ID: 2 \| 2020-01-22 10:47:59.927 Removing historical data download ID 2. \| 2020-01-22 10:47:59.927 Real-time Intraday chart data file updates started for NQH20 \| 2020-01-22 10:47:59.927 Intraday chart data file opened for NQH20 \| 2020-01-22 10:47:59.927 Triggering next historical data download in queue. \| 2020-01-22 10:47:59.927 NQH20 Flex Renko 36-18-18 #2 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:59.973 Chart #2 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.010 Chart #4 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.077 Chart #3 has tagged chart #2 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.112 NQH20 5.00 Range #1 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.147 GAIN Capital/OEC \| Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 \| 2020-01-22 10:48:00.500 NQH20 Flex Renko 36-18-18 #2 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.505 Chart #2 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.534 NQH20 5.00 Range #1 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.544 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Creating socket. Using TLS 1.2. \| 2020-01-22 10:56:41.323 The message log has been sent to support. \| 2020-01-22 10:56:41.323 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Connecting to IP: 46.4.97.203. \| 2020-01-22 10:56:41.323 Sending of the Message Log is completed. The response was saved to C:\SierraChart2\Data\MessageLogAnalysis.htm \| 2020-01-22 10:56:42.392 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| CloseSocket call. \| 2020-01-22 10:56:42.641 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Shutdown started. Waiting for graceful close. \| 2020-01-22 10:56:42.641 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Socket gracefully closed by remote side. \| 2020-01-22 10:56:42.808 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Closed. \| 2020-01-22 10:56:42.808 Successfully moved C:\SierraChart2\Data\EMAx3 SS R1.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:50.928 Successfully moved C:\SierraChart2\Data\Vegas Trade auto v1c.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:51.855 Successfully moved C:\SierraChart2\Data\CCI-6.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:52.451 Successfully moved C:\SierraChart2\Data\Long Flex Change R1.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:52.695 Successfully moved C:\SierraChart2\Data\Tick-Flex PA Sigs R4.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:52.989 Successfully moved C:\SierraChart2\Data\EMAx3 SS R1.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:58.339 Successfully moved C:\SierraChart2\Data\Vegas Trade auto v1c.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:59.260 Successfully moved C:\SierraChart2\Data\CCI-6.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:59.850 Successfully moved C:\SierraChart2\Data\Long Flex Change R1.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 11:00:00.106 Successfully moved C:\SierraChart2\Data\Tick-Flex PA Sigs R4.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 11:00:00.407