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Date/Time: Mon, 24 Feb 2020 15:16:05 +0000



Gain data issue

[2020-01-21 18:02:40]
User361037 - Posts: 2 | Ending Date: 2020-07-20
I am seeing some discrepancies with the market depth on GAIN vs Sierra. I have a customer who is also having the same issue and is also having problems with his charts.
[2020-01-21 19:09:34]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
Refer to the information here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48373
[2020-01-21 23:13:41]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
Here is information about the issue:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48414

We are going to set you up for free with our Denali exchange data feed for now:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

This will resolve the problem for the CME group exchanges. Let us know if you require market depth data. Check your email to complete the market data agreements. The links to the agreements go to the email address you have set here:

https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

When you complete the agreements, post here when done.

If your customer has not already done so, have them post to the board noting the Gain Capital Data Problem, and we will get them setup for the Denali Exchange Data Feed as well.

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