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Date/Time: Mon, 17 Feb 2020 11:40:45 +0000



I have a trading acct with Gain capital and data feed issue

[2020-01-21 15:17:01]
User215020 - Posts: 2 | Ending Date: 2020-08-17
I have a trading acct with Gain capital and data feed issue.
What options i have now to use SC?
[2020-01-21 15:31:09]
SC Support - Posts: 252 | Ending Date: 2020-08-22
Hi User215020, we can give you a call to speak about this.
[2020-01-21 23:01:02]
John - SC Support - Posts: 1542 | Ending Date: 2020-04-29
Here is information about the issue:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48414

We are going to set you up for free with our Denali exchange data feed for now:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

This will resolve the problem for the CME group exchanges. Let us know if you require market depth data. Check your email to complete the market data agreements. The links to the agreements go to the email address you have set here:

https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

When you complete the agreements, post here when done.
[2020-01-21 23:09:38]
John - SC Support - Posts: 1542 | Ending Date: 2020-04-29
Actually, we see that you have already signed the agreements. We have gone ahead and credited your account the amount necessary to cover the Exchange Data Feed through the end of the month, and we have activated the CME Group with Market Depth for the exchange.

If you want to make a change to the exchange, you can do so from this page:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

As long as you have the option for File >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds enabled, you will be receiving the data for the CME Group instruments from the Denali Exchange Data Feed.

To post a message in this thread, you need to login with your Sierra Chart account:

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