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Date/Time: Mon, 17 Feb 2020 11:39:30 +0000



data problem

[2020-01-21 07:42:39]
User44790 - Posts: 13 | Ending Date: 2020-05-21
good morning..I have problem with data streaming from yesterday..very often frozen..Ihave to use disconnect and then connect to download data...can you help me with this..thank you very much ..JH
[2020-01-21 10:23:01]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
If you are using Gain Capital, then refer to:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48373
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-21 22:58:00]
John - SC Support - Posts: 1542 | Ending Date: 2020-04-29
Here is information about the issue:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48414

We are going to set you up for free with our Denali exchange data feed for now:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

This will resolve the problem for the CME group exchanges. Let us know if you require market depth data. Check your email to complete the market data agreements. The links to the agreements go to the email address you have set here:

https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

When you complete the agreements, post here when done.

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