Login Page - Create Account

Support Board


Date/Time: Thu, 27 Feb 2020 05:34:40 +0000



Stage5 real time not working

[2020-01-20 19:31:51]
User710679 - Posts: 30 | Ending Date: 2020-06-21
Hi

My intraday chart is not working properly and it doest not update the data on real time

This has been working fine with Gain Capital (stage5) until last Friday.

Any idea how to fix it?

Thanks,

David
[2020-01-20 19:55:31]
User879838 - Posts: 16 | Ending Date: 2020-03-26
Same with all Gain clients
Hope someone somehow will fix this until tomorrow
All other applications works well with gain like investor/rt bookmap ....
Only issue with sierra
[2020-01-20 19:56:38]
Sierra Chart Engineering - Posts: 81519 | Ending Date: 2020-06-09
We will have an announcement regarding Gain Capital later today. But at this time the CME markets are closed due to a US public holiday.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-20 20:18:14]
Sierra Chart Engineering - Posts: 81519 | Ending Date: 2020-06-09
Announcement regarding Gain Capitol issue today and recommended solution:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48373
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-20 20:18:35
[2020-01-21 22:38:51]
John - SC Support - Posts: 1568 | Ending Date: 2020-04-29
Here is information about the issue:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48414

We are going to set you up for free with our Denali exchange data feed for now:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

This will resolve the problem for the CME group exchanges. Let us know if you require market depth data. Check your email to complete the market data agreements. The links to the agreements go to the email address you have set here:

https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

When you complete the agreements, post here when done.
[2020-01-22 00:34:34]
User710679 - Posts: 30 | Ending Date: 2020-06-21
All agreements are completed.
I don’t require market depth data.

Thanks a lot
[2020-01-22 02:25:29]
Sierra Chart - Max - Posts: 4490 | Ending Date: 2020-02-29
We have activated the service and exchange for you.
Sierra Chart Support

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account