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Date/Time: Mon, 24 Feb 2020 15:27:06 +0000



GAIN /OEC data feed not working properly this morning. no update

[2020-01-20 15:44:33]
User450179 - Posts: 105 | Ending Date: 2020-03-05
i contacted gain and they are not having issues with the data feed. I have connected and reconnected
and the data is still not correct?
thanks
can you guys check on your end please


is there an issue with this? oris it on m end somehow?
[2020-01-20 15:44:42]
Sierra Chart - Max - Posts: 4489 | Ending Date: 2020-02-29
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support
[2020-01-20 15:56:06]
User450179 - Posts: 105 | Ending Date: 2020-03-05
sent log for review THANK YOU im sure it is on my end. i let my subscription expire and paid last night
thanks
[2020-01-20 16:02:53]
User450179 - Posts: 105 | Ending Date: 2020-03-05
i had trading locked and i just released that setting and reconnected ? maybe tht did the trick
[2020-01-20 16:03:16]
User450179 - Posts: 105 | Ending Date: 2020-03-05
nope still bad
[2020-01-20 16:18:54]
User450179 - Posts: 105 | Ending Date: 2020-03-05
it keeps sayig i have open orders also and GAIN says i dont have any. i sent a request to fixx this to you guys but you said it was on gain ad gain says i have no open positions
but i really would just like the quotes on and runnign normally
[2020-01-20 20:29:30]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
Announcement regarding Gain Capitol issue today and recommended solution:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48373
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-20 21:24:25]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
In regards to post #8, you are mentioning dollar numbers without us understanding what are the components of those. And you mentioned $0.20 a side and we do not know what that is referring to either.

We are quite sure, that the cost of using the Sierra Chart order routing service, as far as transactional fees goes, is going to be equal or less than anything else. We can help you find the right clearing firm for this. Just contact us through an account support ticket:

https://www.sierrachart.com/usercp.php?page=SupportTickets

And if you are a large trader we can see about giving you a better price than the .10 order routing fee. We are open to bring that down.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-20 21:33:34
[2020-01-20 22:06:40]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
To be clear we will ensure that you get the same or better transactional rate as you have with Gain Capitol when using the Sierra Chart TT-based order routing service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-20 23:02:06]
User450179 - Posts: 105 | Ending Date: 2020-03-05
i just deleted my last post and i apprecite you being willing to work with me. I am so glad to be moving away from GAIN. thank you!
I am going to open with AMP or Phillips. I absolutely want to use your services for execution. I just filled out the application with AMP and am waiting to hear from Phillips in the AM.

You are right about you guys offering the best prices. THanks again and will be in touch.
I should have funds over and ready to go by wednesday.

Thanks for all of your work and I am positive it was not on your end.
I average about 1200 RT a month
[2020-01-21 01:05:44]
SC Support - Posts: 257 | Ending Date: 2020-08-22
Hi User450179, we dropped you an email requesting a time to speak about the topics you bring up here, please let us know if you have time for a phone call. Thank you
[2020-01-21 05:49:15]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
Please do not make any quick decision as to what broker you are going to use if moving from Gain Capital. Let us know what you pay for transaction fees including commissions and any other fees through Gain Capital per side, through a support ticket:
https://www.sierrachart.com/usercp.php?page=SupportTickets

And we will do some checking and make recommendations as to what brokers will give you the best pricing.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-21 05:58:22

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