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Date/Time: Mon, 24 Feb 2020 15:31:08 +0000



GAIN data feed issues? nothign wrogn at gin oron other platforms that use gain ? hello?

[2020-01-20 15:35:42]
User450179 - Posts: 105 | Ending Date: 2020-03-05
are you having issues with your data feeds today? especially gains data feed? if this is the case can you
send out an email or somethign that says you are working on it?
hello?
[2020-01-20 17:06:23]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
Of course we are not. You are using the Gain Capital data feed and services. This is not something we have any control over or can help with.

This is why we have developed this service:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php


What we are planning to do is come up a single package which includes the data feed which we can offer to Gain Capital and other users and work with you to get you migrated away from Gain Capital because this is an unacceptable situation.

We have to consult with the broker and see that the necessary risk functionality is going to be available with our TT order routing and we know you have an interest in Market if Touched orders so so we have to see how to accomplish that as well. We did add support for a market if touched orders in our TT order routing using TT functionality but found out that they were not fully compatible so we have to see what we can do in that regard.

Nevertheless, you can move forward with our order routing service at this time. Instructions are on this page:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php

We can help you through the process. Including working with your broker on this.

Gain capital is considered a legacy service from our perspective and it is being phased out.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-20 17:08:10
[2020-01-20 17:27:49]
User450179 - Posts: 105 | Ending Date: 2020-03-05
I appreciate the knowing gain is going to be legacy and i can and will change fcms but for right now I cannot figure out why my quotes on my gain data feed are correct but then when they are put into sierra they are wrong?
Gain says nothing has happened since friday. the only thing that happened is that i let the subscription to sierra chart expire and i renewed or paid it saturday night and now this an entire day wasted fooling around between gain and sierra chart.
No one else at Gain is having any kind of issue with data i spoke with the trade desk and apparently sierra chart isnt having any kind of issues either so somehow something has changed somewhere?

1. the only thing that changed by deduction is that i was locked out of my sierra account saturday and today i am good to go because I paid but now the quotes are messed up? At this point i just want to get the quotes working?

I can change fcms not a big deal for me if GAIN is legacy
[2020-01-20 17:30:03]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
Understand that Sierra Chart uses the FIX/FAST data feed from Gain Capital which is not used by anyone else including Gain Capital's own software. The problem is with that system.

You do not have to change clearing firms. Your clearing firm is going to be supporting TT already.


Our Support Board is full of messages regarding Gain Capital today and has been, for the last month. There is an ongoing issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-20 17:32:51]
User750920 - Posts: 183 | Ending Date: 2020-03-20
Just and FYI from another user. I was not locked out and the only thing I did was install the current version. I went back to the previous version that was working last week as of the close on Friday the 17th and that has made no difference. So I do not think it was your being locked out. There are others having the same issue.
[2020-01-20 17:33:02]
User450179 - Posts: 105 | Ending Date: 2020-03-05
OK. so what is my best option right now? denali for free until the end of the month? Not sure if I am just tired frustrated dense or both but can you give me a suggestion to get my quotes going again. thank you
[2020-01-20 17:34:26]
User750920 - Posts: 183 | Ending Date: 2020-03-20
Based on Sierra's response - maybe it is time for me to get rid of GAIN.
Date Time Of Last Edit: 2020-01-20 17:35:12
[2020-01-20 17:49:09]
User450179 - Posts: 105 | Ending Date: 2020-03-05
lol. thanks good point
[2020-01-20 20:25:33]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
Announcement regarding Gain Capitol issue today and recommended solution:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48373
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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