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Date/Time: Thu, 25 Apr 2024 12:21:47 +0000



Post From: GAIN data feed issues? nothign wrogn at gin oron other platforms that use gain ? hello?

[2020-01-20 17:06:23]
Sierra Chart Engineering - Posts: 104368
Of course we are not. You are using the Gain Capital data feed and services. This is not something we have any control over or can help with.

This is why we have developed this service:
Sierra Chart / Trading Technologies Futures Order Routing Service


What we are planning to do is come up a single package which includes the data feed which we can offer to Gain Capital and other users and work with you to get you migrated away from Gain Capital because this is an unacceptable situation.

We have to consult with the broker and see that the necessary risk functionality is going to be available with our TT order routing and we know you have an interest in Market if Touched orders so so we have to see how to accomplish that as well. We did add support for a market if touched orders in our TT order routing using TT functionality but found out that they were not fully compatible so we have to see what we can do in that regard.

Nevertheless, you can move forward with our order routing service at this time. Instructions are on this page:
Sierra Chart / Trading Technologies Futures Order Routing Service

We can help you through the process. Including working with your broker on this.

Gain capital is considered a legacy service from our perspective and it is being phased out.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-01-20 17:08:10