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Date/Time: Thu, 27 Feb 2020 05:42:04 +0000



Keep missing data every time

[2020-01-16 17:24:54]
User976943 - Posts: 13 | Ending Date: 2020-02-29
Hi,

This morning after I performed symbol rollover from CLG0 to CLH0 I started to have the following strange Issue:

Every time I open SC, or Delete and download data is applied, or modified the session times from one chart, all the previous data disappears and start again from the new moment. It only happens with intraday charts, historical charts are ok.

All the data is complete to yesterday┬┤s close ( CLG0). So everytime the symbol CLH0 is loaded the data starts from that moment, all history is gone.

I have never had this issue before in all years I have been using SC. I have SC v2035.

Please let me know how to solve the Issue. I can trade with it.
Thanks
[2020-01-16 17:27:02]
Sierra Chart Engineering - Posts: 81519 | Ending Date: 2020-06-09
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-16 17:28:39]
User976943 - Posts: 13 | Ending Date: 2020-02-29
See attachment 2 charts 60m one wit missing data after a reload
imageSC issue.jpg / V - Attached On 2020-01-16 17:27:02 UTC - Size: 206.57 KB - 18 views
[2020-01-16 17:31:38]
User976943 - Posts: 13 | Ending Date: 2020-02-29
Software version: 2035 64-bit | 2020-01-16 12:29:23.575
Enabled for: Sierra Chart Historical Data Service. | 2020-01-16 12:29:23.575
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-16 12:29:23.575
Current selected Data/Trading service: TransAct WS | 2020-01-16 12:29:23.575
Custom symbol settings values: disabled | 2020-01-16 12:29:23.575
Chart Update Interval: 500 | 2020-01-16 12:29:23.575
Intraday Data Storage Time Unit: 0 | 2020-01-16 12:29:23.575
Service username command line set: fo*** | 2020-01-16 12:29:23.575
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-16 12:29:23.575
2020-01-16 12:29:23 Local computer time | 2020-01-16 12:29:23.575
2020-01-16 17:29:23 Local computer time in UTC | 2020-01-16 12:29:23.575
2020-01-16 12:29:23 Local computer time in SC Time Zone | 2020-01-16 12:29:23.575
2020-01-16 17:07:28 Server time in UTC | 2020-01-16 12:29:23.575
Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-01-16 12:29:23.575
Program path: C:\SierraChart\SierraChartTransActMA\ | 2020-01-16 12:29:23.575
Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2020-01-16 12:29:23.575
OS Version Number: 10.0 | 2020-01-16 12:29:23.575
Locale Setting: C | 2020-01-16 12:29:23.575
DLLs: HindsightTrading.dll, HindsightTradingLevels.dll, HoffmanStarter.dll, kiwi10.dll, kiwi12.dll, kiwi8.dll, kiwi8a.dll, Top9Trader.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2020-01-16 12:29:23.576

Using SC exchange feed2. Symbol: CL?# | 2020-01-16 12:30:05.096
Added historical Intraday data request for CLH0 to the queue. | 2020-01-16 12:30:05.096
Intraday data recording state for symbol CLH0 is set to download 'Pending'. | 2020-01-16 12:30:05.096
Triggering next historical data download in queue. | 2020-01-16 12:30:05.096
HD Request # 5 | Downloading Intraday chart data for CLH0 to the file CLH0.scid. Service: TransAct.Trading | 2020-01-16 12:30:05.096
HD Request # 5 | Download start date-time: 2019-12-29 17:00:00.000 | 2020-01-16 12:30:05.096
HD Request # 5 | Disabling Intraday chart updating for symbol. | 2020-01-16 12:30:05.096
HD Request # 5 | Using server: ds4.sierracharts.com port 10149 | 2020-01-16 12:30:05.096
Socket (2) | Creating socket. | 2020-01-16 12:30:05.097
Socket (2) | Connecting to IP: 192.81.56.146. | 2020-01-16 12:30:05.097
HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-01-16 12:30:05.319
HD Request # 5 | Sending historical data logon request message. | 2020-01-16 12:30:05.319
HD Request # 5 | Requesting Intraday data. Start date-time: 2019-12-29 17:00:00. Record interval: 0. Symbol: CLH0 | 2020-01-16 12:30:05.945
HD Request # 5 | Decompressing data. | 2020-01-16 12:30:06.051
HD Request # 5 | Receiving Intraday data for CLH0 starting at 2019-12-29 18:00:01 | 2020-01-16 12:30:06.498
HD Request # 5 | Truncating file to starting date-time of 2019-12-29 18:00:01.000 | 2020-01-16 12:30:06.498
HD Request # 5 | Timestamp of first Intraday data file record written: 2019-12-29 18:00:01 | 2020-01-16 12:30:06.939
Socket (2) | CloseSocket call. | 2020-01-16 12:30:12.470
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-16 12:30:12.470
Historical data download thread signaled to stop. | 2020-01-16 12:30:12.470
HD Request # 5 | Received 739069 records from 2019-12-29 18:00:01.000 to 2020-01-16 12:30:08.003 (17.8 days) and wrote 739069 records for CLH0 | 2020-01-16 12:30:12.470
HD Request # 5 | Completion time: 7s | 2020-01-16 12:30:12.472
HD Request # 5 | Intraday data download complete for CLH0. Unique request ID: 6 | 2020-01-16 12:30:12.472
Removing historical data download ID 6. | 2020-01-16 12:30:12.472
Real-time Intraday chart data file updates started for CLH0 | 2020-01-16 12:30:12.472
Intraday chart data file opened for CLH0 | 2020-01-16 12:30:12.472
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2020-01-16 12:30:12.472
CLH0 [C] 1 Day #2 | Flagging to reload Intraday data on download completion. | 2020-01-16 12:30:12.472
CLH0 [C] 60 Min #3 | Flagging to reload Intraday data on download completion. | 2020-01-16 12:30:12.472
CLH0 [C] Aligned Renko 6t #4 | Flagging to reload Intraday data on download completion. | 2020-01-16 12:30:12.472
CLH0 [C] Aligned Renko 3t #5 | Flagging to reload Intraday data on download completion. | 2020-01-16 12:30:12.472

Triggering next historical data download in queue. | 2020-01-16 12:30:12.472
Using SC exchange feed2. Symbol: CL?# | 2020-01-16 12:30:12.529
CLH0 [C] Aligned Renko 3t #5 | Reloading chart. | 2020-01-16 12:30:12.538
Socket (2) | Socket gracefully closed by remote side. | 2020-01-16 12:30:12.580
Socket (2) | Closed. | 2020-01-16 12:30:12.580
Using SC exchange feed2. Symbol: CL?# | 2020-01-16 12:30:12.611
CLH0 [C] 60 Min #3 | Reloading chart. | 2020-01-16 12:30:12.614
Using SC exchange feed2. Symbol: CL?# | 2020-01-16 12:30:12.832
CLH0 [C] Aligned Renko 6t #4 | Reloading chart. | 2020-01-16 12:30:12.840
Using SC exchange feed2. Symbol: CL?# | 2020-01-16 12:30:12.848
CLH0 [C] 1 Day #2 | Reloading chart. | 2020-01-16 12:30:12.848
Chart #3 has tagged chart #4 for full recalculation. Chartbook: Fob CL wQB Ene2020 H0 64b V1.cht | 2020-01-16 12:30:15.408
Chart #3 has tagged chart #5 for full recalculation. Chartbook: Fob CL wQB Ene2020 H0 64b V1.cht | 2020-01-16 12:30:15.408
CLH0 [C] Aligned Renko 3t #5 | StartDateTimeForLoadingOrderFills: 2019-11-17 18:00:00 | 2020-01-16 12:30:19.646
Chart #4 has tagged chart #5 for full recalculation. Chartbook: Fob CL wQB Ene2020 H0 64b V1.cht | 2020-01-16 12:30:20.197
Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\CLH0.scid | 2020-01-16 12:30:20.408
CLH0 [C] Aligned Renko 3t #5 | Performing a full recalculation because it has been tagged. Chartbook: Fob CL wQB Ene2020 H0 64b V1.cht | 2020-01-16 12:30:29.571
[2020-01-16 17:49:17]
Sierra Chart Engineering - Posts: 81519 | Ending Date: 2020-06-09
We do not see any problem with the historical data download:
HD Request # 5 | Received 739069 records from 2019-12-29 18:00:01.000 to 2020-01-16 12:30:08.003 (17.8 days) and wrote 739069 records for CLH0 | 2020-01-16 12:30:12.470

Is all of the data present now in the chart?

If this is a continuous contract chart, then follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-16 18:01:55]
User976943 - Posts: 13 | Ending Date: 2020-02-29
I have done everything in those instructions, but the data keeps missing more and more.

There is a problem, even if I duplicate a chart the new chart miss all the data previous to that point.

See the attachment of 1 min chart, the 2nd missed data.
imageSC issue 1.jpg / V - Attached On 2020-01-16 18:01:43 UTC - Size: 153.79 KB - 22 views
[2020-01-16 18:06:54]
User976943 - Posts: 13 | Ending Date: 2020-02-29
By the way, I am entering the support board from Help. What is the user name that I have to login using the browser? Thanks
[2020-01-16 19:26:13]
User976943 - Posts: 13 | Ending Date: 2020-02-29
Any solution?

Historical charts are ok, the issue is with intraday charts and with continuous contract. Everytime I login to SC the data for today in the charts starts at that right moment and all the previous data for today is missing.

If I change the chart to no continuous contract all the missing data for today appears.

I need to use the continuous contract for my charts to trade, I will appreciate a solution.
Thanks
[2020-01-16 19:58:51]
User976943 - Posts: 13 | Ending Date: 2020-02-29
I already found the solution my self. FYI the problem was the settings for the Symbol rollover Cont. (# of business days before 25th).

Thanks any way

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