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Date/Time: Thu, 24 Sep 2020 07:03:35 +0000



Exchange Realtime Data Feed vs. Denali - Account setup

[2020-01-14 15:45:29]
ivory - Posts: 20 | Ending Date: 2020-07-20 [Expired]
Hello Support,

I made changes to active services on my account today - I deactivated Denali Data Service, activated Sierra Realtime Exchange data feed and added BATS exchange to it. I already had full CME group exchange data added to the Denali feed. I followed instructions from the documentation (i.e. updated the software, updated the symbols from server etc.). Despite that I have the following issues:

- I cannot access exchange symbols, i.e. it seems that the Exchange Data Feed is not enabled (it shows as active under "recurring services" on my account)
- CME data feed on my account is still assigned to the Denali Data Service

Can you please help me rectify that? I believe I saw a message during stock exchange feed activation process that reassigning CME data feed from Denali to Real-time Exchange Service has to be done via Support Ticket.

Thanks in advance.

Kind Regards,
[2020-01-14 17:43:36]
Sierra Chart Engineering - Posts: 89860 | Ending Date: 2021-04-05
The data feed set up on your account is fine.

Tell us one of the symbols you are having a problem with. And have a chart open for that. Be sure you are using the correct symbols. For BATS you would use for example IBM.BZ.

And then follow these instructions:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-14 17:43:59
[2020-01-14 19:01:11]
ivory - Posts: 20 | Ending Date: 2020-07-20 [Expired]
Hello,

Thank you for confirming the account setup is fine. I followed the steps you outlined, which produced the following log (see below). It looks ok to me. However, I still cannot add symbols from BATS. When I go to File > Find Symbol I do see symbol categories for CME, CBOT etc. but when I expand "Stocks" it is empty. I tried IBM.BZ and AMD.BZ which resulted in "not found". I did go to Global Settings > Symbol Settings and clicked Update from Server. Custom checkbox is checked, I tried unchecking and updating symbols again, no difference.

I appreciate your support.

Software version: 2028 64-bit | 2020-01-14 13:50:32.914
Usage end date: 2020-02-14 | 2020-01-14 13:50:32.914
Enabled for: Advanced Features 2. | 2020-01-14 13:50:32.914
Enabled for: Sierra Chart Historical Data Service. | 2020-01-14 13:50:32.914
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-01-14 13:50:32.914
Enabled for: Denali Real-Time Exchange Data Feed. | 2020-01-14 13:50:32.914
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-14 13:50:32.914
Enabled for exchange: INDEXES_DATA_BARCHART | 2020-01-14 13:50:32.914
Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-01-14 13:50:32.914
Enabled for exchange2: CME (Trading Account Required) | 2020-01-14 13:50:32.914
Enabled for exchange2: CBOT (Trading Account Required) | 2020-01-14 13:50:32.914
Enabled for exchange2: COMEX (Trading Account Required) | 2020-01-14 13:50:32.914
Enabled for exchange2: NYMEX (Trading Account Required) | 2020-01-14 13:50:32.914
Received 1 data feed usernames. | 2020-01-14 13:50:32.914
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-14 13:50:32.914
Current selected Data/Trading service: Interactive Brokers | 2020-01-14 13:50:32.914
Custom symbol settings values: enabled | 2020-01-14 13:50:32.914
Chart Update Interval: 10 | 2020-01-14 13:50:32.914
Intraday Data Storage Time Unit: 0 | 2020-01-14 13:50:32.914
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-14 13:50:32.914
2020-01-14 19:50:32 Local computer time | 2020-01-14 13:50:32.914
2020-01-14 18:50:32 Local computer time in UTC | 2020-01-14 13:50:32.914
2020-01-14 13:50:32 Local computer time in SC Time Zone | 2020-01-14 13:50:32.914
2020-01-14 18:46:44 Server time in UTC | 2020-01-14 13:50:32.914
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-01-14 13:50:32.914
Program path: C:\SierraChart\ | 2020-01-14 13:50:32.914
Data Files path: C:\SierraChart\Data\ | 2020-01-14 13:50:32.914
OS Version Number: 5.1 | 2020-01-14 13:50:32.933
Locale Setting: C | 2020-01-14 13:50:32.933
DLLs: UserContributedStudies_64.dll | 2020-01-14 13:50:32.934


Interactive Brokers | Connecting to 127.0.0.1:7496 | 2020-01-14 13:50:34.855
Starting TWS auto-login thread. | 2020-01-14 13:50:34.855
Socket (1) | Creating socket. | 2020-01-14 13:50:34.855
Socket (1) | Connecting to IP: 127.0.0.1. | 2020-01-14 13:50:34.856
TWS auto-login thread ending. | 2020-01-14 13:50:34.857
Interactive Brokers | Sending API sign: API | 2020-01-14 13:50:35.370
Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2020-01-14 13:50:35.370
Interactive Brokers | TWS server version: 136 | 2020-01-14 13:50:35.377
Interactive Brokers | TWS time: 20200114 19:50:35 CET | 2020-01-14 13:50:35.377
Interactive Brokers | Connected. Sending Start API command. | 2020-01-14 13:50:35.628
Interactive Brokers | Waiting for account information. | 2020-01-14 13:50:35.628
IB Account information received. | 2020-01-14 13:50:35.631
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2020-01-14 13:50:35.631
Interactive Brokers | Connected to Live account. | 2020-01-14 13:50:35.631
Interactive Brokers | Year-Month last connected to Live account: 2020-01 | 2020-01-14 13:50:35.631
Interactive Brokers | Connected to data and trading server. | 2020-01-14 13:50:35.631
Triggering next historical data download in queue. | 2020-01-14 13:50:35.631
Triggering next historical data download in queue. | 2020-01-14 13:50:35.632
Triggering next historical data download in queue. | 2020-01-14 13:50:35.632
Triggering next historical data download in queue. | 2020-01-14 13:50:35.632
Next valid order ID: 24 | 2020-01-14 13:50:35.633
Next valid order ID: 24 | 2020-01-14 13:50:35.635
Next valid order ID: 24 | 2020-01-14 13:50:35.635
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: ***** | 2020-01-14 13:50:40.633
Interactive Brokers | Begin Trade Positions processing. | 2020-01-14 13:50:40.641
Interactive Brokers | Sending request for contract details for contract ID ******** | 2020-01-14 13:50:40.641
Interactive Brokers | Received Trade Positions download end message for account ***** | 2020-01-14 13:50:40.641
Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2020-01-14 13:50:40.641
Interactive Brokers | Received contract details for symbol MES-202003-GLOBEX-USD | 2020-01-14 13:50:40.652
Interactive Brokers | All contract details received for symbols used for trading. Starting timer to request trading data. | 2020-01-14 13:50:40.652
Interactive Brokers | All contract details received for symbols used for trading. Re-requesting trading data. | 2020-01-14 13:50:50.653
Interactive Brokers | Stopping automatic Trade Position updates for account: ***** | 2020-01-14 13:50:50.653
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: ***** | 2020-01-14 13:50:50.653
Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2020-01-14 13:50:50.655
Interactive Brokers | Begin Trade Positions processing. | 2020-01-14 13:50:50.659
Interactive Brokers | Received Trade Positions download end message for account ***** | 2020-01-14 13:50:50.659
Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2020-01-14 13:50:50.659

Kind Regards,
[2020-01-14 20:25:51]
Sierra Chart Engineering - Posts: 89860 | Ending Date: 2021-04-05
We apologize for the delay. Could you please open a chart for IBM.BZ and then provide the Message Log again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-14 20:42:21]
ivory - Posts: 20 | Ending Date: 2020-07-20 [Expired]
I followed instructions from this documentation page to open a chart: https://www.sierrachart.com/index.php?page=doc/GettingStarted.php#OpenChart

Unfortunately, as I outlined in the previous post, IBM.BZ is not available on the File>Find Symbol menu, so I cannot open a chart. There are no stock symbols available on the list. I hope that helps to pinpoint the issue.
[2020-01-14 21:46:46]
Sierra Chart Engineering - Posts: 89860 | Ending Date: 2021-04-05
You just need to manually type the symbol. Instructions:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#FileFindSymbol


And you should also be getting real-time data for CME futures now as well. And we will move the futures over to the Sierra Chart Exchange Data Feed and cancel the Denali data feed so it does not renew next month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-14 21:47:00
[2020-01-14 21:49:51]
Sierra Chart - Max - Posts: 4700 | Ending Date: 2021-04-13
We have transferred over the CME Exchange to the Sierra Chart Exchange Data Feed.
Sierra Chart Support
[2020-01-14 22:04:32]
ivory - Posts: 20 | Ending Date: 2020-07-20 [Expired]
Thank you both. I can open a symbol when I type it in. I tested the intraday datafeed. There is a message "Symbol is unknown. No security definition has been found for the request." Am I correct in understanding that this is due to Interactive Brokers being my broker of choice?

Is it possible to have a list of BATS symbols appear when I open the Find Symbol menu? Typing every symbol is not the perfect workflow. I am not sure why CME symbols appear, while BATS symbols don't.
[2020-01-15 01:38:18]
Sierra Chart Engineering - Posts: 89860 | Ending Date: 2021-04-05
You can safely ignore that message. It is because you are using Interactive Brokers. To search for symbols follow these instructions:

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings (Need to do this once)

And then these instructions after:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#FileFindSymbol_Search
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-15 14:20:11]
Andreas - Posts: 518 | Ending Date: 2020-10-18
sorry to hijack this thread ivory, but it is abt smthg i really considered..

SC, does that mean i can just contact you (via ticket? or publically in the forum) to switch me over to the sc feed again (from denali).. i'd really love to re-add EUREX and stock data..

thank you.

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