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Direct MessagesDate/Time: Tue, 23 Apr 2024 06:10:27 +0000
Dow Jones
View Count: 2124
| [2013-12-31 16:43:33] |
| User54027 - Posts: 128 |
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Hi, This Index is no longer updating??? |
| [2013-12-31 18:42:44] |
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If you are referring to US30 on the SC Forex/CFD data service, the last trade we see for it is at 2013-12-31 11:29 New York time. What symbol are you referring to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-31 20:59:16] |
| User54027 - Posts: 128 |
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Why is the last trade 11.29 when the index closes at 4pm?
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| [2013-12-31 21:14:36] |
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This is a CFD market from FXCM. And obviously they closed it early because of the new year.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-01 14:43:11] |
| User54027 - Posts: 128 |
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I don't understand why your data provider closes the DJI early when it is trading a full day?? Is this considered good service? If the market is open I expect data for that market? Maybe I am expecting to much, seems pretty simple to me.
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| [2014-01-01 16:04:51] |
| jbetlach - Posts: 30 |
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Do you understand it is a CFD, not the actual index or futures contract? CFD is not an exchange traded product, your counterparty is your broker / data provider (FXCM in this case) and they setup the trading hours as they please. Date Time Of Last Edit: 2014-01-01 16:10:01
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| [2014-01-01 16:29:19] |
| User54027 - Posts: 128 |
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Do you understand that it is not my counterparty, but rather yours as this is the standard feed provided by you to me. I suggest you discuss this issue with your data provider. I can assume however if I am paying my Package 3 fees for DJI data feeds for open market hours only when you deem fit to supply them to me, regardless of whether the actual market is open or not, that my payment of my fees to you for this service can be just as erratic and without any consultation or warning of non payment. This is YOUR data provider that comes standard when a customer purchases data from you. I have no contract with them, I have only a contract with you. I do not purchase additional 3rd party data, but rely on the standard fxcm feed that you provide me with in exchange for package 3 fees. Please let me know what other exceptions to service supply I can expect for the payment of package 3 from you. In addition, I was still receiving $Tick and $Trin data as per normal on my normal feed from you. I cannot understand how this data provider that you offer to all your package 3 customers can simply stop data supply in normal open trading hours, without any warning whatsoever and you think this is acceptable service? |
| [2014-01-01 16:37:09] |
| jbetlach - Posts: 30 |
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I am just another Sierra chart user as you are. My reply should not be confused with an official reply from SC Support. I just wanted to help with explaining, that CFDs are not an exchange traded products. Therefore they are structured by the broker / data provider, including trading hours. SC is providing the data feed exactly as it is supplied by FXCM. You are NOT paying for "DJI data feed" whatever that means. I do not exactly understand what you are complaining about. I'll leave the rest to SC Support. Date Time Of Last Edit: 2014-01-01 17:15:26
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| [2014-01-01 16:48:09] |
| User54027 - Posts: 128 |
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Is the FXCM data feed not provided by Sierra as the standard data feed to all its customers who do not contract 3rd party data feeds from alternative suppliers? If so, it is Sierra's obligation to ensure the standard default data provider does what it is contracted to do. Wall Street 30 is not a mickey mouse index, I would expect to receive data when it is open? Surely?
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| [2014-01-01 20:29:38] |
| Graham - Posts: 44 |
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FXCM Closed the markets THEY provide regardless of what market they're based on. I have a FXCM account and all trading was closed yesterday afternoon UK time. |
| [2014-01-01 20:39:22] |
| Graham - Posts: 44 |
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Also the Wall Street 30 is the name typically given by UK spread betting firms for the Dow, but it's their market based upon the Dow. The same as they offer the various monthly markets which follow the futures prices, namely the YM in this instance. Just for clarity, having numerous spread betting accounts as well as an FXCM acc I had emails off all those companies informing me of their market opening times over the Christmas period. |
| [2014-01-02 07:09:48] |
| User54027 - Posts: 128 |
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GDM, I don't have an fxcm account. I have a sierra data only account. If I am paying Sierra for data on their default data provider (FXCM) it is their duty to ensure the data is provided. Just as it is my duty to ensure that my fees are paid. If I am paying fees and not receiving the data, well what does one call that? Not only does this data non supply halt trading on the day itself, it now affects todays trading as all key indicators such as Volume Point of Control, TPO Point of Control are all worthless. Anyway, if this cant be rectified, so be it. Just a little frustrating. |
| [2014-01-02 07:35:14] |
| Graham - Posts: 44 |
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If FXCM close their markets it's hardly SC fault. However I do feel that they (FXCM) should improve how their trading/market times are communicated, and, SC should make that information available. Remember the FXCM service is not an Exchange product it's their market (based on exchange products as mentioned above) and theirs do with as they please. For future reference they're likely to close their platforms/markets over UK & US public holidays, probably not all but certainly some of the dates will be affected. |
| [2014-01-02 07:56:24] |
| User54027 - Posts: 128 |
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Thanks GDM, However if Sierra choose to use this data provider as their default data provider to those of us that part with our cash in return for a data package bought from Sierra then it can only be Sierra's responsibility to ensure the integrity and supply of data. I cannot contact FXCM as I do not have a data contract with them. I cannot contact Sierra as I am told it is FXCM's decision to supply data when they feel fit regardless of whether a market is trading or not. I can however pay my fees on time for data to Sierra or be cut off. It is Sierra's obligation to ensure the data provider that they use as default to me In EXCHANGE FOR MY CASH, delivers the service promised to me BY SIERRA. I don't care which provider they use. But if Sierra charge me for data and then don't supply it and blame the service provider they have appointed to supply it, then the fault lies with Sierra. If FXCM cant deliver on the promises offered in package 3 by Sierra, then Sierra need to fix this. GDM, If I was contracted to say the IB data feed and they stopped data supply I would address the issue with them. And your point above would be 100% accurate. However I don't contract with a 3rd party data supplier through Sierra. I contract with Sierra using their own appointed data supplier (FXCM) to feed the package 3 data offering. It is their responsibility to ensure the data provider they offer as default on the Package 3 data offer is indeed able to do the basics. I think one could safely include providing the data feed when Wall Street is open (US Dow Jones Index) under the topic of providing the basics. Please understand, I do not want any cash or refunds etc etc. I am very very happy with the overall service provided by Sierra. I am however just trying to make a logical point about something that has affected my trading, when it should never have. |
| [2014-01-02 08:21:13] |
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part with our cash in return for a data package bought from Sierra then it can only be Sierra's responsibility to ensure the integrity and supply of data. Be prepared to part with more cash, if you want the actual Dow Jones index. This is an additional 22 a month. You need to use the Barchart data service:http://www.sierrachart.com/index.php?l=doc/Barchart.com.php Rather than posting about the issue, please subscribe to that service. That will solve your problem. Clearly you want the actual index data. delivers the service promised to me BY SIERRA. What exactly did we promise? We do not make any promises in regards to the particular issue being discussed here. How can we promise that FXCM will deliver data when they as a matter of policy do not for a particular symbol or symbols at certain times. But if Sierra charge me for data and then don't supply it and blame the service provider they have appointed to supply it, then the fault lies with Sierra. We did supply the data being provided by various providers we work with.There is also a reason why they call it the US30. There is no mention of "Dow Jones index". It is not the same. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-02 08:24:01
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| [2014-01-02 08:25:34] |
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And do you realize exactly how expensive it is for a provider like Barchart to obtain that index data and redistribute it. It is very expensive. Beyond what you can imagine. They pay hundreds of thousands of dollars to the exchanges for fees and connectivity (This would be for all markets, including stocks, futures, indexes, options). The US30 is an essentially free alternative. So you are not really paying for the true index. This is the point. And exchanges continue to raise their fees to data providers. Even though economically things are not going well in the US and Europe. For the ICE, we have to collect 90 USD a month from each user who wants to have ICE real-time data even though they may just look at one or two symbols on that exchange. If data were free, we would happily redistribute all of it ourselves and get it direct from the exchanges or a reputable provider. We are actually starting to do this now, but this is only in cooperation with a data provider like Barchart. We could never possibly do this on our own. It is just way too expensive. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-02 08:44:24
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| [2014-01-02 08:25:39] |
| Graham - Posts: 44 |
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I understand where you're coming from, totally. It's unlikely that FXCM will change their times based solely on SC, therefore the communication and details of the opening times of FXCM needs to be documented on the appropriate page here on the SC site. I've danced with most of the SpreadBetting firms in the UK and have encountered issues from all of them. I now use a US company for data by holding an open trading account, AMP provide live data for a $500 account, you can off the back of that use the SC CME feed. I use this data, and because it's direct off the exchange it's active on the documented hours. I use price and volume to trade and that alone, I need accurate information and need to trust that information. This is the reason I use a CME feed. I'm not endorsing AMP or any company for that matter. |
| [2014-01-02 08:48:55] |
| User54027 - Posts: 128 |
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Thanks GDM. Sierra, I understand. I am however still disappointed with the lack of transparency/communication around open hours. If this is your default supplier on package 3 is it not possible to alert your customers to data non supply on open key markets when they occur? |
| [2014-01-02 09:38:31] |
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we did not give any consideration to the trading hours for the various symbols. We had a look at the FXCM site for trading hours and cannot find them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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