Support Board

Date/Time: Fri, 03 May 2024 21:36:38 +0000

Post From: Dow Jones

[2014-01-01 16:29:19] Link To Thread - Link To Post [Go To First Post]
User54027 - Posts: 128
Do you understand that it is not my counterparty, but rather yours as this is the standard feed provided by you to me. I suggest you discuss this issue with your data provider. I can assume however if I am paying my Package 3 fees for DJI data feeds for open market hours only when you deem fit to supply them to me, regardless of whether the actual market is open or not, that my payment of my fees to you for this service can be just as erratic and without any consultation or warning of non payment. This is YOUR data provider that comes standard when a customer purchases data from you. I have no contract with them, I have only a contract with you. I do not purchase additional 3rd party data, but rely on the standard fxcm feed that you provide me with in exchange for package 3 fees. Please let me know what other exceptions to service supply I can expect for the payment of package 3 from you. In addition, I was still receiving $Tick and $Trin data as per normal on my normal feed from you. I cannot understand how this data provider that you offer to all your package 3 customers can simply stop data supply in normal open trading hours, without any warning whatsoever and you think this is acceptable service?