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Date/Time: Fri, 03 May 2024 21:29:31 +0000

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Post From: Dow Jones

[2014-01-02 07:56:24]
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User54027 - Posts: 128
Thanks GDM,

However if Sierra choose to use this data provider as their default data provider to those of us that part with our cash in return for a data package bought from Sierra then it can only be Sierra's responsibility to ensure the integrity and supply of data.

I cannot contact FXCM as I do not have a data contract with them.

I cannot contact Sierra as I am told it is FXCM's decision to supply data when they feel fit regardless of whether a market is trading or not.

I can however pay my fees on time for data to Sierra or be cut off.

It is Sierra's obligation to ensure the data provider that they use as default to me In EXCHANGE FOR MY CASH, delivers the service promised to me BY SIERRA.

I don't care which provider they use. But if Sierra charge me for data and then don't supply it and blame the service provider they have appointed to supply it, then the fault lies with Sierra. If FXCM cant deliver on the promises offered in package 3 by Sierra, then Sierra need to fix this.

GDM, If I was contracted to say the IB data feed and they stopped data supply I would address the issue with them. And your point above would be 100% accurate. However I don't contract with a 3rd party data supplier through Sierra. I contract with Sierra using their own appointed data supplier (FXCM) to feed the package 3 data offering. It is their responsibility to ensure the data provider they offer as default on the Package 3 data offer is indeed able to do the basics. I think one could safely include providing the data feed when Wall Street is open (US Dow Jones Index) under the topic of providing the basics.

Please understand, I do not want any cash or refunds etc etc. I am very very happy with the overall service provided by Sierra. I am however just trying to make a logical point about something that has affected my trading, when it should never have.