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I cannot get real-time data from SC - only historical

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[2013-12-30 22:55:23] #1 [Go To First Post]
User36450 - Posts: 8
I can see real time data from Interactive Brokers without nay problems. But I cannot get Real-time SirraChart Data. I can see from SC only Historical data. Software version: 1068 \| 2013-12-30 23:40:20 Usage end date: 2014-12-23 \| 2013-12-30 23:40:20 Enabled for: Sierra Chart Historical Data Service. \| 2013-12-30 23:40:20 Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. \| 2013-12-30 23:40:20 Received 1 data feed usernames. \| 2013-12-30 23:40:20 Allow Support for Sierra Chart Data Feeds is enabled. \| 2013-12-30 23:40:20 Active service: Interactive Brokers \| 2013-12-30 23:40:20 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2013-12-30 23:40:20 2013-12-30 23:40:20 Local computer clock time \| 2013-12-30 23:40:20 2013-12-30 22:40:20 GMT time \| 2013-12-30 23:40:20 2013-12-30 23:40:20 Time zone adjusted time \| 2013-12-30 23:40:20 Time difference to server time: 5 seconds. \| 2013-12-30 23:40:20 Program path: C:\SierraChart\ \| 2013-12-30 23:40:20 Data Files path: C:\SierraChart\Data\ \| 2013-12-30 23:40:20 OS Version Number: 6.2 \| 2013-12-30 23:40:20 Checking for new symbol settings for ib \| 2013-12-30 23:40:20 Connecting to IB data and trade server: 127.0.0.1. Port 7496. \| 2013-12-30 23:40:25 The network socket is connected. \| 2013-12-30 23:40:25 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2013-12-30 23:40:25 TWS server version: 70 \| 2013-12-30 23:40:25 IB: Connected. Waiting for account information. \| 2013-12-30 23:40:25 IB Account information received. \| 2013-12-30 23:40:25 Connected to IB Demo or Simulated account. \| 2013-12-30 23:40:25 Next valid order ID: 18 \| 2013-12-30 23:40:25 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2013-12-30 23:40:25 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2013-12-30 23:40:25 Next valid order ID: 18 \| 2013-12-30 23:40:25 IB Account information received. \| 2013-12-30 23:40:25 Connected to IB Demo or Simulated account. \| 2013-12-30 23:40:25 Interactive Brokers: Requesting Trade Positions for account: DU143438 \| 2013-12-30 23:40:30 IB: Requesting historical order fills for account DU143438 \| 2013-12-30 23:40:30 Interactive Brokers: Received Trade Positions download end message for account DU143438 \| 2013-12-30 23:40:30 Interactive Brokers: Received Open orders end message. \| 2013-12-30 23:40:30 Remote instance connected: C:\SierraChartData\SierraChart.exe \| 2013-12-30 23:40:33 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-30 23:43:46 Requesting data files from remote instance: YMH4.scid \| 2013-12-30 23:43:46 Interactive Brokers - Starting real-time market data updates for: YM-201403-ECBOT \| 2013-12-30 23:43:46 Subscribing to real-time True Data for symbol: YM SecType: FUT Exchange: ECBOT Currency: \| 2013-12-30 23:43:46 Subscribing to symbol: YM SecType: FUT Expiry: 201403 Exchange: ECBOT Currency: Multiplier: \| 2013-12-30 23:43:46 Current selected Data/Trading service: Interactive Brokers \| 2013-12-30 23:44:43 The above has been sent to support. \| 2013-12-30 23:48:36 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2013-12-30 23:48:36 Message from IB: HMDS data farm connection is inactive but should be available upon demand.ilhmds. IB Error Code: 2107. Request ID: -1. \| 2013-12-30 23:50:23 Software version: 1068 \| 2013-12-30 22:40:28 Usage end date: 2014-12-23 \| 2013-12-30 22:40:28 Enabled for: Sierra Chart Historical Data Service. \| 2013-12-30 22:40:28 Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. \| 2013-12-30 22:40:28 Received 1 data feed usernames. \| 2013-12-30 22:40:28 Allow Support for Sierra Chart Data Feeds is enabled. \| 2013-12-30 22:40:28 Active service: SC Historical Intraday Futures Data \| 2013-12-30 22:40:28 Time Zone: +00:00:00 (UTC+00) \| 2013-12-30 22:40:28 2013-12-30 23:40:28 Local computer clock time \| 2013-12-30 22:40:28 2013-12-30 22:40:28 GMT time \| 2013-12-30 22:40:28 2013-12-30 22:40:28 Time zone adjusted time \| 2013-12-30 22:40:28 Time difference to server time: 5 seconds. \| 2013-12-30 22:40:28 Program path: C:\SierraChartData\ \| 2013-12-30 22:40:28 Data Files path: C:\SierraChartData\Data\ \| 2013-12-30 22:40:28 OS Version Number: 6.2 \| 2013-12-30 22:40:28 Checking for new symbol settings for scsrv \| 2013-12-30 22:40:28 SC Historical Intraday Futures Data: Connected. \| 2013-12-30 22:40:33 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-30 22:43:09 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-30 22:43:10 SC Historical Intraday Futures Data - Starting real-time market data updates for: YMH4 \| 2013-12-30 22:43:10 This service does not provide real-time data. Symbol: YMH4 \| 2013-12-30 22:43:10 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-30 22:43:10 HD Request # 2 - Downloading Intraday chart data for YMH4 to the file YMH4.scid. Service: scsrv \| 2013-12-30 22:43:10 HD Request # 2 - Download start Date-Time: 2013-12-30 10:35:47.0 \| 2013-12-30 22:43:10 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 \| 2013-12-30 22:43:10 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2013-12-30 22:43:10 The network socket is connected. \| 2013-12-30 22:43:10 HD Request # 2 - Sending historical data logon request message. \| 2013-12-30 22:43:10 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2013-12-30 22:43:10 HD Request # 2 - Decompressing data. \| 2013-12-30 22:43:11 HD Request # 2 - Receiving Intraday data for YMH4 starting at 2013-12-30 10:35:47 \| 2013-12-30 22:43:11 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-12-30 10:36:23 \| 2013-12-30 22:43:11 The network socket for historical data has been closed. \| 2013-12-30 22:43:11 HD Request # 2 - Received 81 records from 2013-12-30 10:35:47 to 2013-12-30 10:42:39 (6.9 minutes) and wrote 80 records for YMH4 \| 2013-12-30 22:43:11 HD Request # 2 - Intraday download COMPLETE for YMH4 \| 2013-12-30 22:43:11 Real-time Intraday chart data file updates started for YMH4 \| 2013-12-30 22:43:11 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-30 22:43:46 Remote instance requested data files: YMH4.scid \| 2013-12-30 22:43:46 HD Request # 3 - Downloading Intraday chart data for YMH4 to the file YMH4.scid. Service: scsrv \| 2013-12-30 22:43:46 HD Request # 3 - Download start Date-Time: 2013-12-30 10:42:39.0 \| 2013-12-30 22:43:46 HD Request # 3 - Using server: ds5.sierracharts.com port 10149 \| 2013-12-30 22:43:46 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2013-12-30 22:43:46 The network socket is connected. \| 2013-12-30 22:43:46 HD Request # 3 - Sending historical data logon request message. \| 2013-12-30 22:43:46 HD Request # 3 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2013-12-30 22:43:46 HD Request # 3 - Decompressing data. \| 2013-12-30 22:43:46 HD Request # 3 - Receiving Intraday data for YMH4 starting at 2013-12-30 10:42:39 \| 2013-12-30 22:43:46 The network socket for historical data has been closed. \| 2013-12-30 22:43:46 HD Request # 3 - Received 9 records from 2013-12-30 10:42:39 to 2013-12-30 10:42:39 (0.0 seconds) and wrote 0 records for YMH4 \| 2013-12-30 22:43:46 HD Request # 3 - Intraday download COMPLETE for YMH4 \| 2013-12-30 22:43:46 Real-time Intraday chart data file updates started for YMH4 \| 2013-12-30 22:43:46 The above has been sent to support. \| 2013-12-30 22:47:05 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChartData\Data\MessageLogAnalysis.htm \| 2013-12-30 22:47:05

[2013-12-30 23:40:17] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
To receive the real-time data from the Sierra Chart Real-time Futures Data Feed, you need to be connected to a live trading account. This is the problem: Connected to IB Demo or Simulated account. \| 2013-12-30 23:40:25 Do you have a live account with Interactive Brokers or another broker? If not, please cancel the real-time data feed so you are not billed next month for it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-12-31 09:02:08] #3 [Go To First Post]
User36450 - Posts: 8
I have live account with Interactive brokers.

[2013-12-31 09:06:11] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to connect Sierra Chart to your Live Interactive Brokers account from Sierra Chart and then you will receive the Sierra Chart Real-time and Historical Futures data feed. You will need to connect at least once every calendar month and then the other times you can use your Interactive Brokers paper trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-31 09:06:58

[2013-12-31 09:07:05] #5 [Go To First Post]
User36450 - Posts: 8
In your manual is stated: When the market data feed agreement is approved and you have enabled the market data feed on your account, then you are ready to receive the data feed. You will get a notification email. At this time, restart Sierra Chart if it is already running. If you do not receive the notification email within 24 hours, please start an Account Support Ticket about this. I have checked my emailbox and i have not received the notification email. I tried install sierra in another my computer and i have the same problem.

[2013-12-31 09:17:56] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your account is enabled for the Sierra Chart data feed and the market data feed agreement is approved. Not sure why you did not get the email. Probably it got filtered by a junk mail filter. The data feed provides real-time CME futures with an exchange fee waiver which requires a connection to a live trading account. Do you have a problem connecting to your Interactive Brokers live account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-31 09:27:13

[2013-12-31 09:47:46] #7 [Go To First Post]
User36450 - Posts: 8
I do not have any problem to connect IB. I can see realtime data from IB and Sierra with IB works. Only SC realtime datafeed does not work. Software version: 1068 \| 2013-12-31 10:32:26 Usage end date: 2014-12-23 \| 2013-12-31 10:32:26 Enabled for: Sierra Chart Historical Data Service. \| 2013-12-31 10:32:26 Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. \| 2013-12-31 10:32:26 Received 1 data feed usernames. \| 2013-12-31 10:32:26 Allow Support for Sierra Chart Data Feeds is enabled. \| 2013-12-31 10:32:26 Active service: Interactive Brokers \| 2013-12-31 10:32:26 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2013-12-31 10:32:26 2013-12-31 10:32:26 Local computer clock time \| 2013-12-31 10:32:26 2013-12-31 09:32:26 GMT time \| 2013-12-31 10:32:26 2013-12-31 10:32:26 Time zone adjusted time \| 2013-12-31 10:32:26 Time difference to server time: 7 seconds. \| 2013-12-31 10:32:26 Program path: C:\SierraChart\ \| 2013-12-31 10:32:26 Data Files path: C:\SierraChart\Data\ \| 2013-12-31 10:32:26 OS Version Number: 6.2 \| 2013-12-31 10:32:26 Checking for new symbol settings for ib \| 2013-12-31 10:32:26 Connecting to IB data and trade server: 127.0.0.1. Port 7496. \| 2013-12-31 10:32:31 The network socket is connected. \| 2013-12-31 10:32:31 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2013-12-31 10:32:31 TWS server version: 70 \| 2013-12-31 10:32:31 IB: Connected. Waiting for account information. \| 2013-12-31 10:32:31 IB Account information received. \| 2013-12-31 10:32:31 Connected to IB Live account. \| 2013-12-31 10:32:31 Next valid order ID: 1 \| 2013-12-31 10:32:31 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2013-12-31 10:32:31 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2013-12-31 10:32:31 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2013-12-31 10:32:31 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2013-12-31 10:32:31 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. \| 2013-12-31 10:32:31 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2013-12-31 10:32:31 Next valid order ID: 1 \| 2013-12-31 10:32:31 IB Account information received. \| 2013-12-31 10:32:31 Connected to IB Live account. \| 2013-12-31 10:32:31 Interactive Brokers: Requesting Trade Positions for account: U1120004 \| 2013-12-31 10:32:36 IB: Requesting historical order fills for account U1120004 \| 2013-12-31 10:32:36 Interactive Brokers: Received Trade Positions download end message for account U1120004 \| 2013-12-31 10:32:36 Interactive Brokers: Received Open orders end message. \| 2013-12-31 10:32:36 Remote instance connected: C:\SierraChartData\SierraChart.exe \| 2013-12-31 10:32:52 No SC real-time data feed mapping found for symbol: ESH4 \| 2013-12-31 10:33:05 No SC real-time data feed mapping found for symbol: NQH4 \| 2013-12-31 10:33:05 Requesting data files from remote instance: ESH4.scid, NQH4.scid \| 2013-12-31 10:33:05 Mapping YM-201403-ECBOT to YMH4. Service code: cbot \| 2013-12-31 10:33:05 SC Exchange Data - Starting real-time market data updates for: YMH4 \| 2013-12-31 10:33:05 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 \| 2013-12-31 10:33:05 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2013-12-31 10:33:05 HD Request # 2 - Downloading Intraday chart data for YM-201403-ECBOT to the file YM-201403-ECBOT.scid. Service: cbot \| 2013-12-31 10:33:05 HD Request # 2 - Download start Date-Time: 2013-12-31 10:31:30.0 \| 2013-12-31 10:33:05 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 \| 2013-12-31 10:33:05 Mapping ES-201403-GLOBEX to ESH4. Service code: cme \| 2013-12-31 10:33:05 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2013-12-31 10:33:05 SC Exchange Data - Starting real-time market data updates for: ESH4 \| 2013-12-31 10:33:05 Mapping NQ-201403-GLOBEX to NQH4. Service code: cme \| 2013-12-31 10:33:05 SC Exchange Data - Starting real-time market data updates for: NQH4 \| 2013-12-31 10:33:05 The network socket is connected. \| 2013-12-31 10:33:05 HD Request # 2 - Sending historical data logon request message. \| 2013-12-31 10:33:05 The network socket is connected. \| 2013-12-31 10:33:05 SC Exchange Data: Connected to server. \| 2013-12-31 10:33:05 SC Exchange Data: Sending logon request message. \| 2013-12-31 10:33:05 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2013-12-31 10:33:05 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . \| 2013-12-31 10:33:05 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2013-12-31 10:33:05 SC Exchange Data - Successfully connected. \| 2013-12-31 10:33:05 Restarting real-time data updates for symbol: ES-201403-GLOBEX -> ESH4 \| 2013-12-31 10:33:05 Restarting real-time data updates for symbol: NQ-201403-GLOBEX -> NQH4 \| 2013-12-31 10:33:05 Restarting real-time data updates for symbol: YM-201403-ECBOT -> YMH4 \| 2013-12-31 10:33:05 HD Request # 2 - Decompressing data. \| 2013-12-31 10:33:05 HD Request # 2 - Receiving Intraday data for YM-201403-ECBOT starting at 2013-12-31 10:31:30 \| 2013-12-31 10:33:05 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-12-31 10:32:19 \| 2013-12-31 10:33:05 The network socket for historical data has been closed. \| 2013-12-31 10:33:05 HD Request # 2 - Received 3 records from 2013-12-31 10:31:30 to 2013-12-31 10:32:28 (58.0 seconds) and wrote 2 records for YM-201403-ECBOT \| 2013-12-31 10:33:05 HD Request # 2 - Intraday download COMPLETE for YM-201403-ECBOT \| 2013-12-31 10:33:05 Real-time Intraday chart data file updates started for YM-201403-ECBOT \| 2013-12-31 10:33:05 This is a remote chart data file. Perform this operation from the copy of Sierra Chart where the data file originates from. \| 2013-12-31 10:33:51 Requesting data files from remote instance: YMH4.scid \| 2013-12-31 10:35:16 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-31 10:35:16 Requesting data files from remote instance: YMH4.scid \| 2013-12-31 10:35:16 Requesting data files from remote instance: YMH4.scid \| 2013-12-31 10:35:40 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-31 10:35:40 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-31 10:36:07 Requesting data files from remote instance: YMH4.scid \| 2013-12-31 10:36:55 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-31 10:36:55 Requesting data files from remote instance: YMH4.scid \| 2013-12-31 10:36:55 No SC real-time data feed mapping found for symbol: YMH4 \| 2013-12-31 10:41:08


Private File

[2013-12-31 09:54:31] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your chart is not set up correctly. Chart >> Chart Settings >> Symbol needs to be set to the Interactive Brokers symbol. Press the Find button beside it. Select the Interactive Brokers instance (Interactive Brokers [This Instance]) and reselect the correct symbol from the list of symbols. You should not be using chart data from a remote copy/instance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-31 09:56:46

[2013-12-31 10:01:37] #9 [Go To First Post]
User36450 - Posts: 8
It set... Can I see SC realtime data in SC Data instance?


Private File Private File

[2013-12-31 10:05:48] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can see the Sierra Chart real-time data in another instance of Sierra Chart not connected to Interactive Brokers, by selecting the Interactive Brokers instance in the Find Symbol window and using those symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-31 10:06:07

[2013-12-31 10:11:34] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is possible we were not completely clear and misunderstood what you are saying and showing. In the Interactive Brokers instance, you need to set the "Symbol", to the Interactive Brokers symbol. The Trade and Current Quote box must be empty. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-12-31 10:23:51] #12 [Go To First Post]
User36450 - Posts: 8
Ok, now I understand and it works. Thank you

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