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Direct MessagesDate/Time: Fri, 19 Apr 2024 07:01:35 +0000
stops updating the chart
View Count: 914
| [2019-12-19 16:54:30] |
| User14383 - Posts: 11 |
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I have two accounts on the SOL platform. Demo and production. If I join the demo account after a few seconds, it stops updating the chart. SC is still connected. Everything is fine in the production account. Thank you |
| [2019-12-19 16:58:36] |
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We see you are using Gain Capital. They have had problems with their data feed over the last couple of days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-03 16:15:57] |
| coin boss - Posts: 19 |
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I am having a similar problem. I am using a different platform just fine. Around the same time, an OEC/GAIN Demo account I have, the feed goes for a few minutes, and then it stops. Even with a new copy of sierra charts, and just 1 symbol. No error messages in the log that I can see and also the connection shows that it is still connecting and the DF: #### keep increasing in numbers. The only thing I can see that keeps going, is the closest bid and ask numbers are changing.. but at the wrong price. So this is a known OEC/GAIN issue? |
| [2020-01-03 19:11:49] |
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Yes there are recent problems with the Gain Capital FIX FAST data feed. We recommend users migrate to this data feed : Denali Exchange Data Feed And this order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service We can help you with this if you let us know the broker. You can stay with your same broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-09 15:11:48] |
| User14383 - Posts: 11 |
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Hello, I still have a problem connecting to GAIN Capital / OEC. When I join a DEMO account (sim.gianfutures.com), the chart stops updating after a while. There is no error in the log. The Status Bar indicates that it is connected. I have only one chart and one symbol (RTY) open. If you want to test it, I will provide login to DEMO account. I tried it from different computers and on different internet connections. Thank you. JJ. |
| [2020-01-10 01:12:39] |
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We definitively cannot help you with this. We have set you up with a simulated futures trading account to use on this service instead: Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-10 01:13:33
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| [2020-01-10 09:22:00] |
| User14383 - Posts: 11 |
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If I select DTS Trading Evaluator - Delayed and the RTYH20 symbol, Symbol is unknow appears
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| [2020-01-11 15:55:04] |
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Ok we see that you are on the Standard Sierra Chart service package. You need to use the Advanced service package (5): To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-11 15:55:22
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| [2020-01-11 16:36:56] |
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Take note of what we said above in the prior post. What we have done now for you is we have activated your account for the next 30 days for the Advanced service package 5 at no cost. So you will have access to the delayed data for 30 days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-11 16:37:08
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