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Direct MessagesDate/Time: Tue, 30 Apr 2024 20:27:51 +0000
Delayed Data/Incomplete Account- Denali Data via AMP
View Count: 948
| [2019-12-02 01:46:00] |
| User728808 - Posts: 12 |
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I just switched from CQG to SierraChart Denali TT-W (FIX) with CME data ONLY via AMP. I followed the instructions on the SierraCharts website on how to set up Denali, but my setup instruction prompts read, 1) "Choose Service Package and Time Period for Usage Time, or "Disabled": Not available for your account type, as it is associated with a reseller. For your account, Service Package activation and deactivation is controlled by a reseller for your account. Your current Service Package is 5 with an ending date of 2019-12-31." 2) "Denali Exchange Data Feed (Optional): [Link] Sierra Chart version 1944 or higher required to use this data feed. Before you can activate the Service, make sure that you have Completed the required agreements. Exchange Agreements (required) Your account is not authorized for updating the data feed service. [Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges (required)" Currently, I have my charts set to "SC Data- All Services" and I have a delayed data feed by 10 minutes. What do I need to do to get my account working with live data? Is this an issue regarding AMP since they should be handling my CME data? Date Time Of Last Edit: 2019-12-02 01:47:05
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| [2019-12-02 05:59:28] |
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AMP did not activate the real-time Denali Exchange Data Feed on your account. You need to ask them to do that. And then you need to follow the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Starting with step 9. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-02 05:59:33
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