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Direct MessagesDate/Time: Fri, 26 Apr 2024 09:27:10 +0000
Pulling/Stacking showing very large numbers after update.
View Count: 4265
| [2019-10-08 16:52:25] |
| User339484 - Posts: 71 |
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Ever since I was forced to update to the next version Pulling/Stacking has been showing some extremely large numbers that didn't happen before. I use CQG, I know there have been issues with their data feed in the past and it is not on Sierra Charts side, but this timing seems odd as it only happened after I updated to the newest version.
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| [2019-10-08 20:19:10] |
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There is a reason for this. Refer to: CQG Trading Platform Service: CQG Market Depth Data And: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer1959 One thing users need to realize, is that the delivery of market depth data is far from simple. And it is only done properly with the Sierra Chart provided data feeds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-08 20:20:18
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| [2019-10-08 20:29:06] |
| User339484 - Posts: 71 |
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Alright thanks. Do you know if this issue persists if I use Rthymic, as that is available through my broker for a tiny cost more.
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| [2019-10-08 20:36:19] |
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There is no point in using Rithmic at all. That connection is going to cost you $20 a month, and $0.25 per contract per side. You can solve this problem just by using this data feed which is going to be less expensive: Denali Exchange Data Feed This data feed, is also available through your AMP account now. You can ask them about that. Also be aware of the following in regards to Rithmic: https://www.sierrachart.com/index.php?page=doc/Rithmic.php#TechnicalSupportPolicy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-08 20:36:31
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| [2019-10-08 20:48:24] |
| User339484 - Posts: 71 |
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Thank you for your help. I'll look into using Denali.
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| [2019-10-08 20:52:39] |
| User339484 - Posts: 71 |
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Sorry one more question. My friend uses Ninja + CQG and his data is fine. Is there a reason for that? I read through the changes in the patch notes and it's pretty confusing.
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| [2019-10-08 21:06:48] |
| User339484 - Posts: 71 |
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I trade the E-Minis and Micros As of now I go though AMP + CQG and use Sierra charts. If I wanted to use Denali Feed how does this work? It will cost an extra 20$ a month +.10 a side + 5.25 a month for the CME, GBLX? I'm a little confused on how this works since I am adding another relay in here. I talk to AMP, they switch me from CQG - Sierra SC - Denali? Is CQG going to still be routing my orders but the data I use will be from Denali? |
| [2019-10-10 04:08:00] |
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Post #6 is not within the scope of our support and we do not like those kinds of questions. We simply do not know. This is why we plan to eventually phase out the CME data feed from CQG. We cannot be supporting so many different feeds. We waste far too much time on these kinds of things. The cost for the data feed is just 20 USD per month plus the exchange fee. There is no order routing fee. And you no longer have to pay the exchange fee for CQG. You will just simply have your broker cancel that. You can continue to use CQG for order routing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-10 04:08:37
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| [2019-10-10 16:43:53] |
| User339484 - Posts: 71 |
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I spoke with AMP and they said they dont understand how I could still route through CQG. I would have to switch to TT. Also, you said there is no order routing fee, but AMP says it should still be .10 per side, it might be called something else. I want to use this new data feed but this is very confusing and I am not sure who to talk to to be sure I understand everything. My questions are: 1. Will I still use CQG to login as or is it TT now? 2. Is it still .10 per side + com fees + 1.18 + .02? AMP pays for package 5 for me, so that fee is gone. Then I pay 20 for the feed and 5 for the Minis 3. Where does CQG come into play? I would use AMP, Sierra Charts, Denali Data feed... what do my trades go though and does it work the same by placing them on Sierra Charts? Thanks for your help I appreciate it. |
| [2019-10-10 18:38:32] |
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You can use CQG and we have to talk with AMP about providing the data feed for use with CQG. They can do that, but apparently they are not clear about this. You could use TT for order routing but that is up to you. More information about this is here: Sierra Chart / Trading Technologies Futures Order Routing Service 2. Is it still .10 per side + com fees + 1.18 + .02? Yes.So we will explain to AMP how they can offer the Denali exchange data feed when using CQG. Hopefully then that becomes available in the coming days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-10 18:38:52
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| [2019-11-26 17:41:24] |
| User558455 - Posts: 69 |
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Hello, I am in the same boat. I am getting stacking numbers un real. AMP says they have no clue. I showed them this thread and they said " okay we will wait to hear from sierra " I host a room and have a few traders that are also having the issue. Due to the nature of style in our trading we need this. Please advice. thank you |
| [2019-11-26 17:43:05] |
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Technical support for the CQG data feed has been discontinued. You need to switch to this data feed: Denali Exchange Data Feed At some point we are discontinuing allowing the use of the CQG data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-26 17:56:03] |
| User558455 - Posts: 69 |
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I dont want tech support for ANY FEED. I need support in changing my setup IN SIERRA PACKAGE 5 that show unreal stacking numbers. IF I change my feed to the " Sierra - TT-W(FIX)-$20 PERMONTH(SC DENALI + .10 ) " will this resolve it? And if you have the link or can take a min of your time to inform us about how the change would any effects on order routing vs CQG. |
| [2019-11-26 19:06:07] |
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You can stay with CQG for order routing if you are just having a market data feed issue only. You can just add the Denali Exchange Data Feed for 25USD per month. We will contact AMP to make sure they have that option available. They should but we will confirm again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-26 19:06:24
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| [2019-11-27 00:08:58] |
| User234172 - Posts: 44 |
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"At some point we are discontinuing allowing the use of the CQG data feed" You will eventually ban the use of CQG data on your platform? Am I 100% correct in that understanding? This is critical. I need to know from an on-going business and contingency planning point of view. CQG offers the array of global markets I am after, and if not the primary source, they are a viable and valuable backup data option for a trading operation, regardless of platform. |
| [2019-11-27 00:19:26] |
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Only for CME data we are referring to. But most likely we are just going to raise the price for using CQG. This has already been mentioned previously. The Advanced service package will be required to use CQG.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-27 00:23:30
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| [2019-11-27 00:27:29] |
| User234172 - Posts: 44 |
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"But most likely we are just going to raise the price for using CQG. Understood, and welcome a freemarket opportunity that provides for ongoing support for CQG for markets outside the SC/Denali service. |
| [2019-11-27 17:30:08] |
| User558455 - Posts: 69 |
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OKay, can you update this board ONCE YOU HAVE SPOKEN TO AMP? I spoke to them today again, and they say no such options exists. Cannot have CQG and denali package ( I can send a screen shot of the feed change request from they have if you need clarification. One or the other. They instead advice using Multi chart with Jigsaw to fix the issue till they hear from you. ANY urgency would be highly appreciated as there are about 10 of us that need this solved. thank you for your time and work |
| [2019-11-28 05:48:58] |
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We are contacting AMP now about this. See message below: Many of our users, want to use the Denali Exchange Data Feed while still using CQG. This option is available for you. As you can see in the list below there is a third option named "Denali Exchange Data Feed for All Services".
It is 25 USD a-month and is prorated. This is the option you need to activate for those users. See the image below. Please be sure to support this because they keep asking us about this. However, you can solve this problem now just by paying for the data feed directly yourself. You can do this here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation And here are the instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* They instead advice using Multi chart with Jigsaw to fix the issue till they hear from you. That is interesting.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-28 12:10:00
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| [2019-11-28 20:24:09] |
| User13668 - Posts: 291 |
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SC: Re post #16. This is all getting confusing and there appears to be a lack of communication in a timely manner. In this thread - CQG connection no longer recommended - clarify SC Package impact - at post #4 you say things are changing and that AMP are aware of them, but it is not finalised and we are not to contact AMP about it. As at today I have still not heard anything formal from SC or AMP as to what is happening with CQG and the SC package deal I have via AMP. Your documentation alluded to some changes from 1 December (although this was never highlighted in a Support Board post by you for all your customers attention) which is only a couple of days away. I trade (via CQG) the Osaka and HKFE so CQG is critical for me as I don't believe any of your other datafeed/order execution options cover these exchanges. |
| [2019-11-29 00:38:50] |
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There are no changes with CQG in December. There is nothing planned at this time. The Denali Exchange Data Feed is now available through AMP to be used with CQG. The price is 25 USD per month and the price is prorated if activated within a month. We did hear from AMP earlier today in regards to this and they understand the option is available to them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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